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December 2023 by Zae R.
Furniture is nice and price is too, I just think the hiring process/career area isn't worth working, and the management is pretty unprofessional and irresponsible, they had me show up to a 830 interview and wasn't even there after waiting for a whole hour, called back to see what was going on I was told I'd get a call back and then again, very unprofessional of the management, I got no call back, just weird, buy there, maybe. but I wouldn't try working there
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December 2023 by Bridget Van Hecke
If I could give the cove location a zero I would. Have scheduled a pick up 3 times now because they have no showed every time. This will now be the fourth time rescheduling because they have an incompetent team. On top of calling to follow up and they couldn’t get a hold of the “driver”. Customer service sucks. I’ve had better service at other locations and am really disappointed in this one.
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September 2023 by William Shell
Great place to get your appliances and furniture
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May 2023 by Robert Holmstrom
A great place to shop for a washer and dryer friendly sales people and helpful.
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December 2022 by Nicholas English
I recently purchased a "new" fridge from Aarons. I was called, before delivery, of them informorming me that there was a scratch on a door and that they would give me a discount. It arrived with cratches and dents on all 3 doors and both sides. I just moved on because I had a fridge that worked. Nope. About 2 weeks after it arrived the fridge stopped cooling and alarm was sounding every minute. I called to schedule a technician to come over. They did not arrive on the scheduled date and time so I called the store. They explained they would be coming but just arrive late. After 9 pm I called into work and lost my pay for the day to have them never come. I called back and scheduled a new appointment for a technician and was told it won't be until next week so a total of 14 days from when I told them it was not working to when the new appointment is. I am now paying for a fridge and have to get a cooler and ice for my food.
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December 2022 by Nick Nick
I recently purchased a "new" fridge from Aarons. I was called, before delivery, of them informorming me that there was a scratch on a door and that they would give me a discount. It arrived with cratches and dents on all 3 doors and both sides. I just moved on because I had a fridge that worked. Nope. About 2 weeks after it arrived the fridge stopped cooling and alarm was sounding every minute. I called to schedule a technician to come over. They did not arrive on the scheduled date and time so I called the store. They explained they would be coming but just arrive late. After 9 pm I called into work and lost my pay for the day to have them never come. I called back and scheduled a new appointment for a technician and was told it won't be until next week so a total of 14 days from when I told them it was not working to when the new appointment is. I am now paying for a fridge and have to get a cooler and ice for my food.
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September 2022 by John Morris
Having a baby right now but they don't care just want the money
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August 2022 by bradley cheshire
Don't get anything from here. They decided to charge my card literally 3 weeks early on the 23rd of the month before my payment was even do (my payments are due on the 15th of each month). So I got charged TWICE in one month one shortly after another. But when I called to get it resolved they told me that they can't do anything for me even though they decided it was ok to charge my card literally 3 weeks WITHOUT MY APPROVAL. Then started wondering why I got upset hmm maybe because you guys are literally scamming me. Don't expect to get anymore money from me because I'm done with this place.
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July 2022 by Dustin Terrell
My first lease I was very pleased with Aaron’s, but after I decided to do a second lease I’ve found that the Copperas Cove Aaron’s is probably not the way to go. I was never called to set up my delivery, per the website, so I called the store myself several days later. It was supposed to be 2-3 day delivery. When I spoke to the store associate, she was almost dismissive and basically said they didn’t have anything until after 3pm on a Monday, granted this was Tuesday and the lease was signed online Sunday, so I expect some delay. This was a perfect time though, as I was coming off a 48hr shift and I’d be home just after noon. Apparently, they decided to show up before 3pm and then just left a door note with absolutely nothing on it. No phone call. No attempt to contact me at all. I call the store and they make it quite obvious, by saying my name over and over (most likely to someone in the store), that they are annoyed and so she reschedules me for the next day AFTER 3pm again. Just save you some time and lack of customer service and use the Killeen or Waco stores. I wouldn’t recommend Copperas Cove.
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January 2022 by Milton McDonald
Love the staff and the assistance the give me and my family every time we go in for merchandise
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June 2021 by Daniel Cantu
I will never do business with Arron's again because of this store! I never set up my card for easy pay and because I was late on a payment they took it upon themselves to take not only this months payment off a card which no permission was given but also next months payment as well. Next months payment is not even due! I was lied to to my face aswell by a staff member in regards to an early pay off same as cash. Was told one number upon signing contract went back a few weeks later to pay a big payment and after paying was told the number was $300 higher and I couldn't get the money back that I just paid. Terrible store!!
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June 2021 by calvin mckinnwy
Will not go in this store again the representative was helping me then a white lady came in and she just left me standing while she went to help her. I've never had issues with this name brand and I will just go to another one but as far as the one in copperas cove tx I will not do business with.
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June 2021 by Calvin Mckinney
Will not go in this store again the representative was helping me then a white lady came in and she just left me standing while she went to help her. I've never had issues with this name brand and I will just go to another one but as far as the one in copperas cove tx I will not do business with.
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April 2021 by Jessica Neri
So this been my Aaron's to go to because of the wonderful customer service by only these guys. Eric, Kayla and John. The RUDEST AND MOST UN RESPECTFUL person in there is JOSE worst person to talk to. Eric is such a nice person so polite and helpful always going out of his way to help people and me. Kayla best lady too she is so nice and always happy to help. John best manager of Aaron's always helping and being on customer side i always appreciate being help only by them three.
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January 2021 by Jessy Neri
So this been my Aaron's to go to because of the wonderful customer service by only these guys. Eric, Kayla and John. The RUDEST AND MOST UN RESPECTFUL person in there is JOSE worst person to talk to. Eric is such a nice person so polite and helpful always going out of his way to help people and me. Kayla best lady too she is so nice and always happy to help. John best manager of Aaron's always helping and being on customer side i always appreciate being help only by them three.
