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October 2023 by Pascual Marquez
I tried calling their listed phone number a total of 29 times at different intervals during the day to discuss a small issue with their installation and their phone is always busy !!!!!
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October 2023 by A Tarner
Everyone needs to report your issues with this place to the Better Business Bureau, so y’all can get your money back from this place.The employees are great. The lady who owns the place is a see you next Tuesday. You have to walk on eggshells to please her.
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October 2023 by Dana Quinn
They gave an honest appraisal of what I wanted done. A free look, and I really appreciate that type of service.
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September 2023 by Kara Hankins
Would not recommend! After they had my car for almost two weeks they called me and said it was ready to pick up, when I got there I seen very visible scratches and other damage to my driver side front bumper as well as the panel underneath my doors all on the driver side. (Have pictures of my car before I dropped it off and after pictures. The damage was not there when I had dropped it off.) Never said a word to me about the damage caused while they had my vehicle. Very disappointing and will not go back.
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September 2023 by Axiom Pathos
Quick at what they do, they want to get you in, and get you out as soon as possible so as not to inconvenience you, and to open up lot space for what limited parking they have.Lol!
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August 2023 by Darren Coleman
Bill’s Mufflers and Auto are awesome! They have always done great work, and will get you in as quick as possible! I have always been very satisfied with their honest work ethic and service! Do not make your judgements on a fancy auto shop. these people are down to earth and will help you out and whatever they can.
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August 2023 by Darren C.
Bill's Mufflers and Auto are awesome! They have always done great work, and will get you in as quick as possible! I have always been very satisfied with their honest work ethic and service! Do not make your judgements on a fancy auto shop. these people are down to earth and will help you out and whatever they can.
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June 2023 by Kia Sinkfield
I sent my car here last week for an A/C service as I’ve done may times. Usually my husband deals with Bill and he’s okay. There’s now an older Caucasian lady who’s managing the place and I ain’t saying she racist…but i felt very uncomfortable and discriminated against. She threatened to call the cops on me for asking to test drive my car after the service. She cut me off while I was asking questions & overall her spirit was bad. This was not the first time she has spoken to me rudely but to threaten me. I will never refer or use their service again willingly. Lady…pls seek help.
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June 2023 by Danny sandoval
This was a first visit for me. My experience was great! I have an impression of Jacob to be honest and fair. I have a new hometown mechanic. The ladies up front were busy and made my experience warm welcome.
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June 2023 by Adrian
Came in to do diagnostic and they try to charge me 100 for my civic when they charged me 50 for my heavy duty. Sketchy business doesn't even bother to have fixed pricing. Weeks later, they did an alignment and mentioned that I need to change my ball joints and tie rods. Got a quote to do both for 1800. I install tie rods and they quote me dam near the same for doing just ball joints. Weeks later I change ball joints and my tires are completely worn from one side. I notify them and they pull out a sheet of paper showing red for whole front suspension. Which they saved for their record for this exact reason, however they failed to inform or provide me this sheet of paper to prove how bad my front end was. They pull it out after my new tires are ruined. I ask for new tires and they rudely deny as if they are money hungery instead of keeping reputation in mind. I was promised an alignment after I changed my ball joints. I show up and then they deny as if I was the one who demanded a free alignment, smh any business who carelessly treat their customers shouldn't exist. Smh, why charge anyone anything if you can't do a service correctly. I was worn of this business but I choose to give them a chance only to get robbed.
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June 2023 by Crissy Lundy
Low rating only because when we walked in an older lady that worked there was chewing out a younger lady who also works there. That's highly unprofessional! Do better.Service: Auto engine diagnostic
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June 2023 by Andrew M.
Go ahead, take your car to Bill's because over the phone they might have given you a cheaper price to do some work on your car compared to other places. Pick that car up three hours later and have it deemed undrivable another hour later. This place will mess your car up like a true scam and blame it on you. I would give this place zero stars. I would recommend this place to my worst enemy. Jacob behind the counter will talk to you as if your an idiot and that guys mouth cashes checks his little chicken wings cant afford. If you live in Cove, do yourself the justice of going anywhere else for your own sake. I never felt the need to make a yelp account until dealing with these rude scam artists. Even the local tow truck driver, that took my car to another place afterwards, said that he would never take his truck to Bills because of how many cars he has had to tow due to their "work". Shameful. Customer service: They will insult you to your face and over the phoneAuto motive quotes: Cheap, they do that to real you inWhile vehicle is being serviced: They will tell you something non sequitur needs to be replaced, jacking up the cost"Repair Time": Too long due to the fact that now you have new parts on order for something that was never needed when you brought the vehicle thereServices complete: Yeah they'll complete the service, ask you to pay in cash that way they can help themselves out for tax purposes, and you'll drive off the lot with a vehicle that is doomed to break down within the next five milesFollow up care: They insult you to your face and over the phoneDo not take your car there unless your an undercover auto mechanic/journalistBill's Muffler is the Bud Light of car auto repairsBill's Muffler will take your money and screw you over like a politician in primary seasonBill's Muffler is ran by people who have no moral sense in doing good for others. They only want as much money they can squeeze out of your pockets for while your with them.
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May 2023 by Osvaldo Gierbolini
DON'T GO TO THIS PLACE! HORRENDOUS inspection services. They have an old lady like 75 years old working with the inspections and after half an hour waiting she went to my truck and got in the truck, she could not reach the clutch pedal so she pulled the seat forward and her big fat belly wouldn't let her fasten the seat belt. So she went on to say that the truck wouldn't pass the inspection because she couldn't fasten the seat belt. She left the truck and told me to ask for my money because she wasn't waiting for the seat belt to work. First she is not the user of the truck and second there is no need to take the vehicle for a test drive, what if she crash the vehicle or something happens?. I was very mad ? because she was such a Karen about it. No where else they test drive your car for an inspection they even doit while you're in the car. They should get their stuff together.
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May 2023 by Alex Eastman
Did a walk in for a muffler delete on my 2018 Elantra Sport. The guys walked me through different options and was able to settle on something that was definitely affordable! I was always referred to bills mufflers for any exhaust work that needed to be done and I'm glad I went. Very professional and the elantra sounds so much meaner! Will definitely be back to finish the exhaust later on and add some tips!
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May 2023 by John Beck
Great service! Fixed blinker problem and got state inspection. Knowledgeable, fast quality work, affordable!
