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September 2023 by George Ferrier
Wether it's through drive thru or inside, always been pleased with service
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June 2023 by Joe Cymerman
Terrible bank , really poor management , bank manager or any and all of there bankers don't know banking.
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May 2023 by Lorraine nation
This is the worst Bank I have ever experienced in my life. I have had my bank account for over 26 yrs when it was National United.Friday I find out they closed my account without any warning in April. No letter, no email, no phone call. NO PROFESSIONALISM. I talked to a rude customer service person who said they mailed a letter. No you did not. I have not received any communication from this bank. No bank statements. Nothing.I receive an Army annuity into that Bank account and it was sent back to DFAS. Luckily we have my husband's income or they could have have made us homeless as it takes months to fix this. If I had known they were going to close this account I could have given the Army my new bank account. Over 26yrs or more and they did not care. I will be warning people not to deal with this bank.
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December 2022 by Fernando Martinez
Rude as all can be they asked me for my driverlicense to make a deposit???? Why would I deposit money to anyone's account if I was going to robbed them ?
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December 2022 by Roberta S.
So far the second name change hasn't negatively impacted service.
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December 2022 by Richard Patterson
Horrible customer service. This morning I was calling to get information on changing my contact information and after ringing for about a minute, I was hung up on.
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December 2022 by Kelsey Kiser
The copperas cove branch is the WORST. If I could give 0 stars I would. They don't deserve the 1 star. I have a letter signed by the lead branch manager on my account provided by my husband that I will be in weekly w his paycheck since he does not have an account & is not on my account. Every week I've tried to deposit his check in my account per his permission & proof of permission on my account, it's nothing but problems! & the "supervising" teller is an old hag with a stick up her rear. She's rude, she's entitled & she's lazy.
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December 2022 by Rene Davis
ZERO STARS!!! I wish National United had never sold out to this “bank.” Ridiculous hold times (over 30 minutes). Worst customer service in the banking industry. They have lost me as a customer.
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December 2021 by Dan Mahl
Worst bank in the state no longer a hometown Texas bank.
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December 2021 by moni sab
Lousy experience with this bank
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December 2021 by Claudio Reyes
vale pa pura v
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December 2021 by Gabi Bidwell
If there was a 0 stars option I would give them that. They did not handle this merge right at all from national United to bancorpsouth. The lady told me that I could not use more than $200 with my old card but they are sending me a new one and had an old address, then they said they would send it so it would be here the next day, I still don’t have a card and I have bills overdue that now I can’t pay with MONEY I HAVE.
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December 2021 by a w
The merger has not been good. Wait times are longer, probably because so many people are having problems. It took over 30 minutes in the drive thru the other day. I was late for an appointment because I was sandwiched between cars and couldn't get out. The way debits post online are awful. It was showing 2 "atm withdrawal" transactions pending and my husband and I started panicking because we don't withdraw large amounts from the ATM, nor have we used the atm since before the merger. They were not ATM transactions, but purchases made at stores. I really hope this is just part of the transition and things start to smooth out.
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December 2021 by Lucas Weldon
As an average self absorbed self seeking entitled melinial, I had no issues with the merger. In Fact, I recieved several email and even written correspondance from BancorpSouth previous to the merger and was able to adjust my finances accordingly. Id like to thank my local tellers for having to patience and understanding to deal with the new challenges they are experiencing. I hope that Bancorp can adjust quickly and look forward to the oppourtunities that await us.
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December 2021 by Kendall Chaney
The copperas cove branch. Is literally the worse bank. The drive thru on commercial or just regular. Take forever. And very rude.I highly suggest just taking the extra time to go to harker heights branch, they are so sweet they don’t nit pick and are WAY FASTER. They need to take a note from their book. And the higher up if you call cove. She won’t do anything either because things clearly don’t change.
