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November 2023 by Vera Hale
I have banked here for 2 years. Every time I visit this bank there is a problem. Normally I am just depositing small checks I receive and it takes over 10 minutes each time. They always demand ID for any deposit even though they see me regularly. Once they scribbled all over a tax refund check then returned it to me after 30 minutes of waiting saying they couldn’t deposit it. I have zero overdrafts or returned checks and always a positive account and direct deposit from my work. When I moved here I wanted to bank small. Not worth it. Easier to use my bank from where I moved from.
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October 2023 by Crystal Biby - Dodson
The wait in the drive thru is absolutely ridiculous ! Over a half hour to sit and no one in front of me , they acted like they was inconvenienced for me to deposit money so I could pay my bills many times . Always a long wait , over ten - twenty minutes , and then they may come back and tell you to wait longer !
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September 2023 by Crystal Dodson
The wait in the drive thru is absolutely ridiculous ! Over a half hour to sit and no one in front of me , they acted like they was inconvenienced for me to deposit money so I could pay my bills many times . Always a long wait , over ten - twenty minutes , and then they may come back and tell you to wait longer !
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August 2023 by Derrick “D” Donegan
Kind of annoying when the tellers don't act professionally here and it happens quite a bit
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May 2023 by Ben Eseroma
Ive had a business account with them since 2010 and they always come through. Service is amazing! Easy and they help with all issues.
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October 2022 by Tyronne W.
Courteous personnel, but the tellers, excluding the supervisor, are not very efficient and need more on the job training before allowing them to go solo with working with people's money in any capacity. Example, I was withdrawing a large sum of money and the teller that was assisting yelled from across the room for confirmation, the amount I was withdrawing. Unacceptable conduct!!! Although it's very convenient for me to utilize this bank because it's never crowded, I've decided to take my business and my money to another establishment.
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April 2021 by Michael Boyd
Rarely ever busy. I almost never have to wait for a teller to become available. Always really friendly. Ignore the 1 star review.
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January 2021 by A Bp
Copperas cove a five with n ok alcohol sold
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December 2020 by Austin B.
No one at this bank can even help me. IVE BEEN STUCK IN ILLINOIS FOR TWO DAYS. Not a damn person has an answer. Leaving a service member out here for NO REASON.
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November 2020 by Austin Lohmann
Horrible Bank terrible customer service. Charged overdraft fees when I had money in my account. Soldiers stationed at fort hood need to stay away from this bank ASAP!!!!!!!
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May 2020 by v bell
Copperas cove a five with n ok alcohol sold
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December 2018 by Susan H.
Been with them for 10 years they have helped me and my family build my our credit. And I got the $100 bonus it's real and never had to pay it back. They also gave me a free month of rent.
