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November 2023 by kisha donnell
Great selection and employees are very helpful.
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September 2023 by Russell Meadows
Went to exchange Shoes, NOT return.The shoes hurt my wife’s feet. We have always bought from this store, don’t even live in Cove and yet we will drive to get our shoes there. Well, I did not get the ladies name, but she said they can’t return shoes that have been worn, well how else you gonna know if they hurt your feet? And of course we weren’t returning, we were wanting to exchange them for a .5 size bigger. So what did she say, we won’t do that, gave us the customer care number, called them and Customer care said they called the store and explained to her that we were going to exchange the shoes, she said they can’t do that, so what was the point of the customer care call. Waste our time.I’m sorry but I normally don’t lose my temper when it comes to things anymore, but this was complete nonsense. I know they dont care cause they have more customers, but they lost our business, this employee was tactfully rude, which is even more agitating. I would sooner rather go shop at Payless shoes and have a pleasurable employee experience than dealing with this customer service ever again.
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September 2023 by Jen M.
I am a return customer to this business so obviously this store is acceptable. The selection is good and the prices are reasonable. The only complaint I had for this particular visit was that there were no associates on the floor (they were only behind the counter talking) and we had to climb to access the pair of shoes we needed. Still, we got what we came for. Keep it up, Copperas Cove.
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July 2023 by Tony Noordam
Excellent deals with good choices
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June 2023 by Debb Brown (SpiritsMessengerDebb)
Great selection of footwear, however, the buy one get one 50%off is only on select brands now
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April 2023 by The Duchess of Darkness (YourHighness)
Way exxxpensive!!!! Discount really?? O and the employees hover........like you’re going to take something!!!! This is not of the rack shoes!!!! It’s a rack your brain cause you definitely need a second job to afford any IN THIS STORE! I have never in my life seen such out of date outrageously priced shoes!!!!
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October 2022 by Ahyia N.
Great selection and staff. Found my shoes easily and they even helped me find the one that fit and felt the best on my feet. Ever since the change in management, the store has been a lot friendlier, clean, and customer service is actually thought about.
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September 2022 by Sherron Stoker
Great selection of shoes and great customer service and very clean store
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September 2022 by Angel Jaca
Lot of shoes, good prices, great inventory.
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August 2022 by Jose Rivera
THE LADY THAT HELPED US OUT WENT ABOVE AND BEYOND.I THINK HER NAME WAS MISHA.
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June 2022 by james lineberger
My first time ever to Rack Room shoes, found a beautiful red Adidas running shoe that I would of purchase except, there was only one shoe(right foot) when I asked the clerk where the left shoe was all she could do was find another one in the front display window and that turned out to be a smaller size nine (9) .I left without purchasing what would of been a nice pair of shoes ifthey had the other one!Needless to say, I won't ever be going back to that store! EVER!!????????
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March 2022 by Cristina Johnson
I strongly suggest that the cashiers explain the return policy at checkout. I tried to return/exchange a $60 pair of shoes that I wore for a total of about 2 hours only for them to tell me they were too worn. No store credit no refund no nothing, so now I have a pair of shoes that hurt my feet.I will never shop at this store again and will be definitely telling all my friends and family not to shop there either.
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December 2021 by Not saying B
Family found the boots I have wanted
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August 2021 by Layla L.
Terrible customer service. Associates lack professionalism and manners. Surprised management allows this behavior
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July 2021 by Lori Collins
I bought my son a pair of Adidas that basically fell apart in less than 2 months with less than regular wear. I took them back, and they said there was nothing they could do because he wore them outside.
