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February 2023 by Patricia Crawford
I was in Copperas Cove this past weekend visiting my parents. I had several questions and needed help getting my grandsons phone updated. I called the store at least 4 times and once on my way. Each time this young lady named Korea answered. She was extremely polite, professional and helpful and she was very knowledgeable about T-Mobile products. She retified all of my issues and questions and on top of the exceptional service I received from Korea I left with savings over $160 a month on my internet service. This young lady went way above and beyond to make sure I was satisfied and happy when I left. This is the best customer service I have received in a really long time. THANK YOU KOREA YOU ROCK!!!Patricia Crawford /Austin, Texas
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February 2023 by Isaac Chaves
Went 2 times.1st time bad service. Awkward sales rep.2nd time got another person. They were good and got me well taken care of even offering a rebate.
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January 2023 by Tiffany Putnam-Turner
I called up about getting a protection screen for my iPhone 14. The young lady name Kay was very sweet over the phone and told me they had one and she held onto it till I got there. She also put on the screen protector since I’m not that good at it. She was very kind and didn’t mind helping me out. She put it on so nicely that I have no bubbles or fingerprints. ☺️ she also loved my phone case.
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December 2022 by Yolanda Irvin
My Mobile was Bran and he was awesome! I lost my phone annd was so stressed. He went above and beyond to help me get a new device! What great customer service and patience with a smile ! Thanks again Bran
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December 2022 by Lee I
Prior to going to this store, I spoke with Customer Service Expert regarding a promotion I was interested in for my son's new phone. Rep assured me notes were placed in my account and that the promotion would be available at the t-mobile store.I get to the store, lady was giving me attitude from the get go. I said I needed a new device for my son and I was already with t-mobile. She launches into her speech regarding upgrading and starts throwing numbers at me. When I could finally get a word in, I told her about the promotion I discussed with the Customer Service Expert. She immediately told me she can't do that. She didn't check to see what the promotion was or anything. She just goes back to trying to sell me the phone and ignoring what I mentioned.I've been with T-mobile for 10 years. I have taken advantage of deals offered by Reps on the phone or online. Those deals have been honored at stores. EVERY SINGLE TIME! I know this because I rather go into the store so they can transfer all my data from the old phone to the new one.This lady was rude, dismissive, and greedy (If she paid on commission). I've never had to deal with this type of attitude from ANY T-mobile
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December 2022 by Chicago Ave
Ana created this amazing experience for me here in copperas cove. I can truly say that she has made me a valued t mobile customer. I will not be switching my provider no time soon. Due to the experience she created for me. So thank you Ana from T mobile
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December 2022 by London Aylor
I was having a problem with my iphone not turning on and Brian, store manager, was quick to diagnose and solve to issue no problem. I was in and out in less the 5 mins. Definitely recommend and will be back to this location again.
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November 2022 by Marcus Mcadams
T-mobile sale rep and assistant manager, Bran and Korea have been a great help in a decision on an upgrade. They broke it down easily and to the point. It took no time to transfer my # to a new phone.
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November 2022 by Carmen Littlejohn
Exceptionally professional customer service. Kay assisted us thoroughly through the process and was patient, friendly and an expert. Brian also provided several great recommendations as the store manager!
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October 2022 by William Anderson
Walked in and attempted to be helped by sage. He seemed absent the entire time and was unable to explain why a phone that was zero down today was 70 dollars in store. The store a tenth of a mile away had employees that were much more helpful, knowledgeable, and deserving of the commission from the sale.
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July 2021 by Isis Solo
Excellent job today! They were patient and very helpful! I really loved the manager ! She was very nice and so helpful ! I’m proud of them ! Keep up the hard work! I’m definitely going back ❤️
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July 2021 by Anna Opening
No They Didn't Help And They Were So disrespectful.
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July 2021 by Maria Hernandez
T-Mobile crew in there are very nice and funny always so helpful. I got some good promotions on my lines thanks to the information they gave me. Now I'm with T-Mobile for the longest and I wouldn't change providers
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June 2021 by Sean Neves
They allowed someone to come in and add a phone to my line without any form of authorization on my part simply because they guessed what my pin would be since it was my daughters birthday I’ve now been paying for someone’s phone for months and when I called and asked for video and camera footage of the purchase they hung up on me and I am now dealing with this on my own still to this day trying to get that phone off of my plan
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April 2021 by Tanya Holt
Awesome
