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December 2023 by K M.
Will not be returning, waited for almost 2 hours just to be told we had to pay over 100 dollars for an synthetic oil change with out being offered economy knowing our car was more than able to qualify for it. service was slow and the lack of cost communication was very frustrating and sketchy. they kept trying to up-sale instead of communicating pricing first. definitely lied / scammed us.
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December 2023 by A Tarner
The employees here are very professional and straightforward. Full synthetic was $60 for a Honda CRV, but they have discount/coupons. They also do free vehicle inspections with oil change.
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November 2023 by Tyler
I constantly visit this location for all of my oil change and state inspection needs! Staff is always friendly and helpful! Will as always be returning and recommend this place to everybody!
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November 2023 by Ricky Beavers
Always fast, friendly and professional I have never had any issues getting good work done.
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October 2023 by Abigail Turrubiartes
I cant praise the service enough. Brittany greeted me with a smile as well asked if I’d like a refreshment,she was very knowledgeable and friendly and showed me everything from old to new that was being replaced and explained when It need to be done again. Also she informed me about the 3k miles top off policy! Mike as well was super friendly and knowledgeable! Not to mention I don’t have to get off while my car is being serviced is a plus for me! I will definitely be returning (to this location in Cove) for all future services while being here in Fort Hood.
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October 2023 by Craig Good
2.5 hour oil change. A part was broken during the change of air filter. No manager was on site, and an employee named Paul called to notify him of the problem never showed up. Paul took it upon himself to go purchase the broken part and replace the part. Paul was very professional in the situation. Paul was the only employee who communicated with me. Too bad he's was helping this store due to lack of employees. I probably will not return to this location.
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October 2023 by Chantry Aztech Phillips
I normally don't leave a review on anything.. but after the bad taste left in mouth at the lack of service at the Take 5 oil change location in copperas cove. I waited an hour in line and another hour in the bay without even being spoken to. They had two people, which worked one car at a time in the 3 car bays they had. They serviced maybe 3 cars in that whole time I was there. They either need to get more workers or close some of those down because there was literally 8-10 people not including the 2 cars remaining. I will not be going back.
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October 2023 by Stacy Harris
This place needs a tip jar! Service has always been great but Brittany and her team took extra good care of me after having to wait extra long with great service and help. Thank you SO much for the extra special service
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September 2023 by Mark Vilog
Mike, Brittney and the rest of the team has always done great service on my vehicles, whether it’s my personal cars or work truck, they Do Not Disappoint. Plus the teams Customer Service and Hospitality is unmatched!
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September 2023 by sarah pumarejo
Everyone there is so friendly, and service was amazing. Definitely will be going there from now on. Also they treat veterans like we are still appreciated. I will be a customer forever.
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September 2023 by Lester A.
I don't reccomend this place on a busy day. They will forget in what order the cars enter the bay. Arrived at 4p, I left at 530p and still did not get an oil change. After I realized that two cars were serviced before mine, I decided to take my business elsewhere.
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August 2023 by Ben E.
Amazing service and fast. I know people are sketchy about these places but as a car enthusiasts I like the motivation and care they offer. They are always polite and prompt. No joke 5 mins is all it takes! Glad Copperas Cove has a new business.
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August 2023 by D Bak
Man hate to do this because normally Take 5s are my go to place, but this one is not it. Was turned around twice on separate occasions because the employees simply didn’t want to work. I don’t know if new management is needed but it’s unfortunate to arrive at what is suppose to be a reputable place, and have such inconsistent, anti-customer service. Please do better.
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August 2023 by Ryan Thackwray
Pretty good as in service and quickness. Would like a better choice in oil though.
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August 2023 by Ashley Stewart
I pulled up needing oil change at 8 am before I went to work ( this was last week) . Immediately I was greeted , handed a fresh cold bottle of water from a kind lady who even did my change. Thee staff ALL treated so kind , got a free sticker check for free and even instructions on how to go update it? you guys rock!
