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September 2023 by Rachael Ann Brown
Toni was awesome!! She didn’t mind that we came in a little later in the day to open new accounts!! She worked until we were all set up, even though that took until after closing time. She was awesome!!!
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September 2023 by Snow Bunny
It's good love the bank
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July 2023 by Roberta S.
I needed a form to complete the sale of a car I had financed through PenFed. Ms. H. took care of it promptly and professional y. Thanks for the great support!
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February 2023 by Tamara Martinez
The worst bank ever I will be switching!!
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December 2022 by Michelle N.
Just don't! If you value your money and like to spend it how you see fit DO NOT BANK HERE!! This place is shady and I think a requirement to work there is a bad attitude. Due to a sudden and unexpected death in the family we moved my father here. He is elderly and not in good health. He is old fashioned and like to be able to go to his bank and he pays things in cash or money orders. We picked this bank because it's fairly close to home. My husband and I bank with another bank who does not have a local branch. My father deposited a very large check. It took this bank 2+ weeks to deposit into his account. After wait for it to post he went to make a withdrawal over $2,000. They said he has to put in a request for his funds and IF it gets approved he will be called to come and pick it up. It finally came in he picked it up and request another amount. They again said two weeks. He never got a call went it and they said he never requested it which is not true. He did another request. It's been over 2 weeks and nothing. We went in and she said it has not been approved yet. I asked her what she meant by approved because he requests his money he should get it. She told me no sometimes they don't approve the withdrawals. I asked what the reasoning would be to deny someone their own funds and she said "well you could be robbed in the parking lot or some other thing" WHAT?!?! my father is now on hospice and wants the funds to pre arrange his final expenses but he may not be able to because he can't get his money. I called the main office of this bank and they told me any withdrawal over $2,000 needs special approval. I asked her if I were to deposit my paycheck that is over 2 grand and then the next day I decided I needed it would I have to put in a request to use it and she said my I needed $2,001 then yes a special request would need to be applied for and approved. My father's way beyond the years if having to ask his mommy if he can spend his own money. We went back the next day because it's been over 2 weeks and still nothing. The rude clerk said to us.you know you will get a call if it's approved. You don't been to come here and check until you get the call. Also every time my dad requests money they ask him what he wants it for. None of their GD business why an 82 year old man needs his own money and that is what my father tells them. My life goal is to let everyone know how this bank operates
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November 2021 by Cristy Heise
They have one of the most friendliest and professional bank tellers!!! Great place.
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October 2021 by Patricia Willhelm
Great people and staffing
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July 2021 by Stewart Allen
great credit Union... better than the bank.
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July 2021 by joe underwood
Absolutely amazing people who are very much interested in helping you with the entire process. Ask for Janet!!!!
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May 2021 by Kevin Lincoln
Excellent customer service and a varied line of financial products to chose. I highly recommend PenFed Credit Union.
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May 2021 by Rose Chikiar
Amazing place, great customer service
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April 2021 by Allegra Emmanuelli
PenFed customer services is right on target. PenFed Credit Union has the most aggressive interest rates in personal and auto loans, and quick to give you an answer on your loan qualification.
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April 2021 by harold wood
PENFED is a grate credit unions they will work with you to help in any way they can
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February 2021 by steven cohen
I applied to PenFed for an auto loan.PenFed had very competative rates and the representative I spoke with was very knowledgeable and courteous. The process was very fast and very easy.
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February 2021 by Rose Taylor
I've been with penfed for awhile my daughter was on my account someone hacked in deposited a bad check of course they made it sound like she had somebody do that didn't like there attitude now I can't get a debit card so I'll be moving my account also
