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March 2024 by James Ewell
Finally fixed everything outside the bricks, crack in the front of the building and other issues only Post office in Copperas Cove,we actually need another Post office here especially for the size of the area and it is growing more each year.
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January 2024 by JayJay (Legend)
This would be by far the worst shipping service company. I hate it with a passion. Their customer service on the phone is extremely ridiculous you have to be on the phone for about 35min-1hr to talk to a representative. The USPS delivery person for my area, lies big time. I have cameras around my house to check on my deliveries. And every time a package of mine isn't delivered I get so frustrated because they lie with information saying they attempted to deliver which is bullcrap. I check the time stamp of the attempted delivery and ain't no where near the truth. Then I have to drive down there to the USPS office to pick up something they didn't try to deliver. Im tired of their lazy service and their lies. Packages are always assessable to be delivered at my house either on mailbox or front door. BUT GUESS WHAT ??? they always make up some excuse to say they couldn't deliver when really they didn't pass by my house at any given time. Im sick of this office and this deliver service honestly.
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December 2023 by Pennie Robinson
The two guys working together that day are truly awesome. I still mail out Christmas cards. I don't have many to send anymore so I hand pick them and this year I decided on some cards with sound. That's right, bulk extra postage. I already bought the newest Christmas stamps, 1st time in line, I took the advice got a fix for my bulky cards. Back in line,the other guy worked it, weighed it and I was able to use my own great new Christmas stamps. I was very pleased. Thank you dramatic Duo Guys At the Post Office.P.S. These guys are so efficient that I didn't have a chance to catch their names. Happy ? Holidays USPS
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December 2023 by Vern Branstad
As a resident in the country serviced by the cove post office I would like to get my mail delivered 6 days a week just not when you feel like stopping by
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November 2023 by No Name
Submitted a service request for a response via email... they require i put my phone number... I was in the army, I have a severe anxiety disorder among other issues with communication: the reason I was putting in a request is because my anxiety meds never got delivered. REPEATEDLY they CALLED ME even though i asked for EMAIL ONLY. I DONT ANSWER my phone... EVER, but you holding my meds hostage over answering the phone instead of just emailing me to provide the same service the way I requested... why? "After we review and investigate the information you have provided, we will contact you and work with you until the issue is resolved." was the only email i ever received, then they kept calling my phone. I didn't agree to receive phone calls from you and would not have provided my number if that was possible.Not sure how much more clearly i can state:Please, do not call my phone. Please Email me at the one I provided and asked you to contact. Please don't USE the private information i was FORCED provide to submit the form because it's "easier" for you.
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November 2023 by Korinne Diaz
Tired of this place. First, they wouldn’t deliver my mail because our “truck was blocking the mailbox” (it was not, they were just being lazy and it was caught on our Ring camera), and TODAY, the mail lady RAN OVER MY TRASHCAN. Not only that, but she was flying through the neighborhood at least 45 mph after she finished our block. I mean, are you serious? Could you have any less-competent people? Just absolutely shameful.
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October 2023 by Andrew Hirsch
The newer staff in the service office was lowsy. They forgot that they are the professionals and are supposed to help you with any questions. And instead treat you like you're just another transaction.
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August 2023 by Eric
If my Post Office continues to deliver other peoples mail to my mailbox not addressed to me or my home, how often are they misdelivering my mail to other homes? It's beginning to look intentional
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August 2023 by Ron Williams
This post office continues to provide poor service. Numerous times bills that I've mailed haven't made to their destination. The delivery person continually either deliver packages to the wrong address or marks tracked packages delivered when they haven't been. I went to the post office today to find out where a package that they said was delivered yesterday was located because I didn't get it. They said I would get it by the end of the day. The postman has come and gone and still no package. This was food items. If they delivered it to the wrong address I can no longer trust that it is safe. More of the sorry service that our government employees provide across the board. No one will be accountable for this epic failure.
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June 2023 by Darryl Scott
On 20 June 2023 at 1:45 stated that my package was delivered to mailbox. I went to post office to find out where my package was. I gave them my information to get a call back to find out where the location of my package. I had drive up to the post office for second time and the clerk at the front desk said any word yet? I am looking at him like really. I would not of driven back to the post office if I had my package. I liver I. My neighbor for three years and this post office is always losing or misplacing people mail. It is really frustrating and get old because they are playing with people lives because my package is my medicine I need to take as soon as possible. This post office need to have a serious investigation and retraining of their workers or a new supervisor that can make sure people mail does not get mishandled.
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June 2023 by Darryl S.
On 20 June 2023 at 1:45 stated that my package was delivered to mailbox. I went to post office to find out where my package was. I gave them my information to get a call back to find out where the location of my package. I had drive up to the post office for second time and the clerk at the front desk said any word yet? I am looking at him like really. I would not of driven back to the post office if I had my package. I liver I. My neighbor for three years and this post office is always losing or misplacing people mail. It is really frustrating and get old because they are playing with people lives because my package is my medicine I need to take as soon as possible. This post office need to have a serious investigation and retraining of their workers or a new supervisor that can make sure people mail does not get mishandled.
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March 2023 by Maxine Leonard
They need to learn how to read when dealing with important mail. Every time there’s a substitute they lose mail. Now they have lost a check
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March 2023 by YT Geek
So went to get the locks changed on the mailbox where I moved in. The lady behind the door said it’s a $25 fee if after 30 days of move in. Looked on the site and everywhere to find this policy and it doesn’t exist. They couldn’t provide any documentation for this fee so I got my keys and left. Be aware of the scams out there. I think this is one of them.
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March 2023 by E G
The supervisor or manager (whatever she is) is so unprofessional it is crazy. I am amazed someone that rude has a job in that position.. Packages always lost, mail always opened. Avoid using them if possible. Fedex, UPS, literally anything. If I could file a complaint and know it would actually do something I would. But since it's the government and they don't care I'll just write this review. If you lose a package just get a refund because trust me you don't want to deal with who is in charge. You'll just leave embarrassed and pity the other people who sadly have to come in contact with her. Seriously the unprofessionalism that she exhibits is mind blowing. I wish I could tell her to quit if she hates her job that much. There is no reason to be so hateful to random people. Anyways 0/5 stars, I'm probably on some list now that says to never deliver packages on time because she seemed to dislike me from the moment I stepped in that ugly building lol.
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January 2023 by Alisia Powell
It get it everyone has a bad day, but your office needs to address the mail carrier who works behind the door about her tone of voice when it comes to dealing with people. This isn't the first time I had this encounter with her. She's rude. Condescending, and cuts people off. If you can't handle working with the public maybe she should consider another job. One that doesn't require speaking to people.
