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December 2023 by Stephony Craig Lacy
Good competitive priceGood customer service
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November 2023 by Jennifer Hardaway
Tyrone is kind and professional. He does he's best every time my husband and I come to the store!! Thank you for great Customer service!!
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October 2023 by Stacey (TrooperStonieNtxs)
Andrew was very professional. Helped us and was kind. He went over and above for us. Clean store. Places to sit comfortably and plenty to look at.
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September 2023 by Jenna Walkowiak
We purchase phone in March 2023 and we were told we couldn't pay the devices off because of promotions Gabrielle Edwards told us we would not get the credit for our phones if we paid them off right in store come to find out 36 months payment and can't pay it off as we planned because she didn't know what she was even talking about. I plan to pay off the device they can keep there device credit because they know how to screw people over. Att prepaid is way cheaper for the same you all are charging for same plan.
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September 2023 by ilily orphe
I took my mom here to have her phone looked at since she needed to replace her Thailand Sim card to a united States one (she lost her previous one in thailand). They weren't busy and we were greeted by a nice gentleman named Jonah with a nice smile. He was soo patient with her as she forgot her pin number and doesn't recall a password. I wouldn't of known it was his second day there if he never told me by how calm and patient he was with her. His trainer (I didn't get his name) was soo patient as well. They worked really well together to get my mom situated and happy. Great customer service is hard to find and I'm very satisfied with the service here. So my advice is to go on a Sunday while everyone is watching the game..lol. Speedy service with a smile.
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August 2023 by Justin G
Will, best customer service and best practices, patient, helpful, knowledgeable, funny and friendly. Stayed with me from start to finish for a new upgrade. The rest of the associates there that work at the location friendly and helpful.
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August 2023 by Jasmine McBride
Had an issue with my phone went to the Verizon store in Killeen didn’t not give much help called apple tech no help as well. But went to the copperas cove location cameroa was able to solved my issue. Thank you so much !!
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July 2023 by Jon Ullom
Always helpful, knowledgeable, and willing to help to the best of their ability.
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July 2023 by Brandon Bowen
Will M was a huge help to my wife and I, and the service was excellent.
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June 2023 by Shanelle Ratliff
After having the worst experience at the Killeen corporate store I came here. Vondel was an absolute ROCKSTAR! Great attitude, great customer service and amazing work ethic. He stayed with us for hours to make sure all 3 of my lines were working properly. This is definitely my go to Verizon store now!Thank y’all so much!!!
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May 2023 by Scott Mather
Will, at the Copperas Cove, TX store was amazing! I wanted to gift my wife an iWatch and he answered all my questions prior to my wife coming to pick out the watch she wanted. Professional and personable he was a pleasure to work with! My wife and I couldn't be happier with our purchase and with the attentiveness of the agent.
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May 2023 by Heather Long
Always professional when I go in there, I have an account of over 10 lines and they always have the answers I need. Always making sure I'm happy and satisfied with my devices. If you go in ask for Michelle, she seems to really want to listen to what the customers are needing.
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May 2023 by EricRita Geraci
Michelle who works at the copperas cove Verizon store is the worst at customer service. She speaks down to people and says the customer would not understand. She does not provide full details of billing when asked specific questions. She does not tell you all the details when you are trading in devices and if you are not satisfied, that there is no getting your old device back. She is not knowledgeable in discount codes for students or military. She is rude and disrespectful. Recommend going to another agent or the manager in that store.
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January 2023 by Michael Lindsey
Callen was a very knowledgeable and well informed of all the option’s Verizon has available to best support our phone upgrade needs. Super polite, friendly and an excellent communicator.
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January 2023 by Rita Alaniz
Representative was amazing! Super friendly and knowledgeable and down to earth. Explained everything thoroughly and was amazingly genuine.
