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November 2023 by tricia livingston
Phil Tysinger was great to work with. Answered all my questions and I had a lot. Very knowledgeable and not pushy. Everything was easy. We will be back
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November 2023 by Jim Patterson
My service advisor communicates well and is on top of the items that I have my vehicle in service for. Always get it back 100%. The mobile tech that has been to my vehicle twice very personable, explains what he's doing, leaves vehicle, clean and is very timely. You need more service personnel like these two people for sure!
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November 2023 by Karen Mattson
The process from start to finish was great! I knew what I wanted and that’s exactly what I got. Micah worked hard at finding my vehicle and reassuring me of a honest, respectful interaction. At no time did I feel pressured to buy or go a different route. The whole staff was a joy to work with and I am 100% satisfied.
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November 2023 by Daniel Gillean
Thank you Bill Utter Ford and Ivan our salesman for making the purchase our 5 new fleet trucks effortless. Between Ivan's communication and the finance departments speedy work. I was in and out in less than 45 min. We will be buying many more trucks for Gillean Brothers Roofing from this place and I recommend you do too. Give Ivan a shout when you stop in.
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October 2023 by Joe Kington
I never thought I'd be leaving a glowing review of a car dealership, but here we are... The salesman (Charles) was fantastic, incredibly knowledgeable about the vehicles, and really went above and beyond. Everyone at the dealership was fantastic. The pricing was very fair and very upfront. No crazy add ons or hard sells on things you don't want. Most other dealerships I've interacted with were the opposite. It's rare to find dealers who will give you a straightforward answer and stand behind that they say. Bill Utter Ford absolutely did. I had to drive from Houston to come there and I would do it again. That alone should say something. Thanks for everything!
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October 2023 by Gilbert Gonzalez
I built and purchased a 2023 Ford F150 Lariat with help from Logan Moore. This has been the best truck buying experience I have ever had. The building and buying process went very smooth. Logan Moore provided Top Notch customer service from beginning to end! I’m very happy with my purchase.
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September 2023 by Saprina Longacre
Took my car in for the works, oil change, rotation and state inspection, the cost and service did not break the bank. The experience was so easy, drop my car off, received text, and a call when it was ready. She is running like a charm. Loved the experience. Thank you service department, you rock!
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September 2023 by Sam Younes
Bill Utter Ford absolutely the best Ford Dealership I even been at, if you are in the market to purchase a new or pre owned vehicle just go to BILL UTTER FORD off I-35 & Shady Shores in Denton,Texas .They got the deal & vehicle you looking for, no other Ford dealer can beat their deals, they have great deals with first class customers service.Special thanks to our Sales man Keith for his good work with us. You earn my business today & you will earn my 2 kids business very soon .Thanks again guys & God Bless !
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September 2023 by Mario
I brought my vehicle with a complex problem considering the age of my vehicle. Danny Morris’ performance as a service advisor was truly exceptional, exceeding all my expectations of my overall customer experience. His dedication to delivering superior service was evident through his meticulous attention to detail in providing comprehensive information regarding timelines, necessary services, and anticipated wait times. Thanks to his proactive approach, both of my visits can be characterized by a seamless and transparent process, devoid of any unforeseen circumstances or unexpected developments. Danny's commitment to ensuring customer satisfaction was truly commendable, and his exceptional customer service undoubtedly sets a benchmark for others to aspire to.The same can be said about the technicians. My vehicle was clean, repaired quickly, considering the number of cars that were in the bays.
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September 2023 by Mario P.
I brought my vehicle with a complex problem considering the age of my vehicle. Danny Morris' performance as a service advisor was truly exceptional, exceeding all my expectations of my overall customer experience. His dedication to delivering superior service was evident through his meticulous attention to detail in providing comprehensive information regarding timelines, necessary services, and anticipated wait times. Thanks to his proactive approach, both of my visits can be characterized by a seamless and transparent process, devoid of any unforeseen circumstances or unexpected developments. Danny's commitment to ensuring customer satisfaction was truly commendable, and his exceptional customer service undoubtedly sets a benchmark for others to aspire to.The same can be said about the technicians. My vehicle was clean, repaired quickly, considering the number of cars that were in the bays.
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September 2023 by Jackie B.
I have gotten my car serviced here in the past but this last time was TERRIBLE. I had my Ford Fusion Hybrid towed there on a Sunday, left a message and keys for them to get first thing Monday morning when they open. I did not here anything on Monday, so I called at the end of the day. They now seem to prefer texting instead of talking to the service people, and even then, there is no communication with updates, timeframe, nothing. (If you want info, you have to call and be a squeaky wheel) Finally on Wednesday, I spoke to a live person, Joey, he said they had not gotten to it yet. I called the next dayThursday at 4:00 and they said it was getting "diagnosed". I asked about a loaner car, I was told they only have a few and it's first come first serve-8 DAYS warrants at least that! Didn't here anything on Friday so I called at 4:45 and Joey said they only had 1 mechanic who can work on a Ford hybrid and he had a funeral and took day off. I understand personal issues come up, but only 1 mechanic to work on a Hybrid?Finally, 8 days later my car is repaired. BUTAfter picking up, I noticed a gasoline smell, and then it seems to come through the A/cUpdate: After a week of driving the car and still having the fuel smell coming through the a/c, I have called them and told them I needed to have them look at it again, but I also needed a loaner car. They said they would call me when they could give me a loaner car while doing the repair, two weeks has passed and I have not heard back. I saw some other reviews recommending 5 Star Ford in Lewisville, definitely worth an extra 15 minute drive for better service. I did get an automated text asking how my service was, I texted back the problems, and never heard back from anybody. Which tells me THEY DON'T CARE! My advice is Go get your Ford repaired somewhere else.
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September 2023 by Kayla Vannoy
“Uncle Larry” was amazing throughout the entire process. It was my first time buying a vehicle myself and he really made the entire process comfortable and enjoyable. Would highly recommend.
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August 2023 by Roy Resendiz
Keith was a pleasure to work with and made the buying experience fair and seamless. The purchase process was quick and easy and everything was ready when I arrived. Worth the drive from Dallas!
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August 2023 by Alonda Sherrill
If you are looking for a great experience buying a vehicle, Bill Utter Ford is the place. Roberto Barrios has been my sales agent more than once and he is fantastic. My finance rep Mike, did a great job getting me the best financing rate. Between the two of them i got a great deal. Highly recommended. I love my new- used Ford F150 XLT Supercrew pickup.
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August 2023 by Carla Levingston
I have been to this service center a few times, but this is the first time I I received this level of service. Justin Salinas kept me updated on each step of the process during the repairs. Justin was personal, kind, and engaging. The cashier was friendly and helpful, getting me the number to Ford Pass. Normally, coming to a service center causes me stress and frustration because I never know how long I will be there,but my experience today I felt like my time was valued and I was being taken care of by Justin. Justin was a great hire!
