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September 2024 by Taylor Allison
La Donna was so kind, informative and professional. Thank you La Donna, CoServ you’re welcome!
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September 2024 by The Dude
Unbelievable company, almost criminal, so I am out of the country, I am 17 days late by accident and they disconnect my service, want $100 reconnection fee, and an additional deposit which I already put down when I opened my account. They claimed they contactacted me by text ahead of the disconnection which I confirmed with TMobile was never sent to my phone. 95 degrees and they don't even give you a courtesy call that you are about to get disconnected when I have a 1 and a half baby.
Here we are again, 2024, my auto payment failed after 4 years, on Sept 5th, they sneakily sent a letter to disconnect that arrived today, Sep 16th that they are disconnecting on Sep 19th, no text again by the way. If I missed that letter I would have no service in 3 days. This company must rely on disconnect fees and additional deposit, absolutely pathetic. Don't even wait 16 days to disconnect a customer of over 6 years.
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September 2024 by Abdul Syed
Amazing experience with new connection including ease of use to setup appointment, time management, courteous and knowledgeable individuals. Great job team!
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September 2024 by Rakesh Kolloju
Excellent support
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September 2024 by Jimmy Lang
CoServ has been an Excellent provider for the two years I have had them, wish they served Grapevine where I am moving to, I would have really liked to keep them!
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September 2024 by Johnson Emeka
Here is the ticket number i was given. #1097653. I called and reported to Coserv that the streetlight was rusty at the bottom of the pole and was going to be a hazard. They came out and removed it and thanked me for alerting them. 1 year after they are yet to replace it. Anytime i call, they tell me the parts are being imported from overseas. Its been 1 Year !!!!
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September 2024 by Emeka Johnson
These jokers removed a Street light on the street and have refused to reinstall the street light for almost a year. Disappointing!!
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September 2024 by Margie Villarreal
Your company is the best I have no complaints. Yall are on point . You let me know when I have an outage you text it's great.
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August 2024 by Butch Honse
Kirsten S. was the CoServ rep responding to my billing concerns and I needed several correspondences for clarity. She was very attentive and replied with solid details & explanations - absolutely no run arounds here. I could tell that she cared, was very knowledgeable and was going to make sure that all of my concerns were addressed. Thank you Kirsten and the CoServ Team...
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August 2024 by Logan Henderson
I have not had any experience with the service itself but I can review the customer service so far in my setting up a new service process.
I spoke on the phone with someone for close to an hour about how to go about starting the service. He was very detailed and was able to answer all of my questions. He also was able to tell me how to save money on electricity and so much more beyond just the service itself.
Since then, I have started the process to starting the service and used the chat feature online to ask another question. I was connected with Leo A who was also able to answer my questions very quickly and throughly.
So far my experience with CoServ has been awesome. I have no complains as far as customer service goes!
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August 2024 by Bill Bigley
Very professional and efficient setting up our natural gas service.
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August 2024 by Boo Bie
Why am I paying two electric company's??????
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August 2024 by Yonkel Almarza
Excellent, super good!
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August 2024 by J Marble
Had a problem and Jason C came out to fix it within an hour. Very prompt and courteous service. Will use again
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August 2024 by Rajesh Singh
Excellent customer service. CoServ agent was very polite and patiently addressed my request. Timely response.
