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“I am very thankful I had the pleasure of meeting Miss Brenae at TFCU’s Cross Roads location. The whole experience was wonderful from start to finish. The branch itself felt cozy, welcoming, and family-friendly. Miss Brenae gave off such positive vibes and helped my children open their own savings accounts. She took the time to explain everything clearly and treated my kids with kindness and patience. They absolutely loved her, and we are very grateful for all her help. Thank you for making our visit such a positive experience!”
“Had a very seamless transaction, was fast and professional at TFCU in Denton, TX. Austin, the bank rep was patient, thorough in assisting with an out of state transaction.”
“Chelsea is always pleasant and helpful, recognizing me as I approach her work station - friendly to the point of asking about my day and would I have any other requests - in total I feel welcome; not just another big bank customer”
“Crystal was extremely helpful and charismatic. She guided us step by step through our wire transfer and made sure everything was secure by asking important questions about the recipient. She also took the time to explain how much members mean to Neighborhood Credit Union. My wife and I truly appreciated her care and professionalism She took her time but she did great.”
“Karlie is so efficient, personal and pleasant to work with. I had questions and issues, but she helped solve them all. I love having a banking person to work with. She is trusting and knows her stuff.”
“If you are driving down the street you wouldn't be able to notice this credit union from your car, but this place is warm, clean, and friendly.
I have an account with the bank, so I stopped by to take care of business, I walked into the building and met with the Bank Manager's office to take care of my business. The bank manager offered me a seat on a chair in her office, as I sat down I looked at her desk and saw this bowl of rocks. I said these are cute and the Bank Manager said, “Please take as many as you want”! I picked up one and noted they were prayer rocks. The bank manager said, “Keep the prayers in your car, purse, or wallet that way you always have a prayer close to you”! What a beautiful way to get through the day, and receive great customer service with a prayer.”
“I highly recommend this branch. They are all very helpful and friendly. They have helped me grow my money safely. I especially recommend David Robinson for financial advice. He’s great!”
“I am very pleased with DATCU. The staff is very professional with a smile always. They will help you with anything within their policies. They are always very understanding, patience, and observing and provide all the information you need.”
“Brandt made our day today!! We were struggling with a security deposit check from our leasing office. We were very stressed but everyone at this branch reassured us and helped us out as much as they could. Wonderful customer service here!! Thank you Brandt!”
“Good place, but keep in mind that you can't deposit or withdraw cash at the ATM in this location, which can be inconvenient if you live farther away and/or in the Denton area.
Other than that, no other issues for me as far as I've seen.”
“Jennifer helped me work through a complicated account process and saved the day. Have had an account with DATCU for many years and have always had kind and helpful service!”
“I have been a LiFE Credit Union customer for 7 years and always appreciate the personal service from the people who know me by name and are like family. Whenever I need a loan, they make it so easy! I just refinanced my truck loan to cover some boat repairs and Rhode at the Unicorn Lake branch took care of everything by email. I never had to leave my desk! I highly recommend doing business with a local credit union you know, like, and trust. I recommend LiFE Credit Union!”
“Woe is me! I embarrassed myself yesterday at DATCU. Needed change for $100 bill to pay yard man who had followed me for pay. Was told I had an outstanding $20 charge on money market account I had emptied two months prior to pay for hearing aids. Would not give me change until $20 was paid. I was flabbergasted that an empty account was considered an open account. Paid $20, finally got change. Went i. Today and sweet marvelous, classy Francis had already credited my account. At 80 my mind finds it illogical to consider an empty account open. In future if a mo ey market account is emptied please notify customer to “close” account so they won’t be charged. Many years ago delivered mail to DATCU on Edmonds Rd. and asked if you could accept letter carriers as members. You did and gave me a mug. Thanks DATCU for making an old lady happy again!”
“Although I am now retired and live in Crowley, I still bank at DATCU because of the people who work there.
I had Megan today and she was absolutely fabulous. (So kind and courteous)”
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“Brand new DATCU member. From the second I walked in the door needing help with my debit card and getting a money order I dealt with Josh. I highly recommend Josh to work with. A banker who has compassion and takes it beyond the norms of customer service because he cares. The entire DATCU team has made me a member for life along with bringing my entire family with me . Wells Fargo has nothing on DATCU. Not to mention your money is very safe here. Hint hint…”