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November 2022 by Jmichael B.
I purchased my truck in 2015 and included the lithia ilife oil change program. Up to 4 oil changes a year. I took it in last month for an oil change and they told me that it was canceled. They said that it was for the life of my payments and when I paid off the truck, it canceled. What part of that makes sense. Beware of the lies!I'm still investigating this issue, but not what I was expecting.
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July 2022 by User12 2.
Service absolutely terrible, they will tack on anything extra to make a buck. Always new people working there, service never answers the phone. Worst dealership in south Texas
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June 2022 by Justin C.
This has to be the worst ford dealership (service department) in the state of TX. If there is one that is worse I truly feel for their customers. Access has gone through numerous service managers over the past several years. Their service department is 100% inept. I've had four or five vehicles in there over the years. Today takes the cake. They said my truck was ready to pickup. I got dropped off at 7am to get the truck. Their mechanic has my key in his toolbox and won't be in until 8:30am. I am amazed at how consistently poor their service is. Location makes this the only practical option. Worst service department I've ever used and that has covered 15-20 years. Find another option if you can.
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October 2021 by Jake B.
Worst car buying experience of my life! Diane my sales rep was Awful. Once the sale was done on a brand new 90k truck I didn't even get a temp tag. It's been three months and no license plate or temp tag. I've made numerous requests and it goes weeks without being responded too.
