ADT Security Services

Most Recent Comments

• June 2023 by Lorie S.
  I purchased a outside/flood light system in April for $1395. The salesman Joe Gutierrez was rude and verbally unprofessional. The installer they sent determined the system wouldn't work on my roof design so I returned all equipment still in the boxes on April 20th. They have refused to return all my money due back as of this month of June. I have made numerous calls in regards to my credit and have spoken to many representatives to include so called supervisors. Stay away from this company and above all Joe Gutierrez.
• July 2022 by Virginia C.
  Do not do business with Bill David, sales rep at ADT in Corpus Christi. They are dishonest and will do and say anything to get a sale. Stay away.
• July 2022 by Lisa J.
  Terrible customer service from the local and corporate office. My alarm has been going off several times a day for over the last 6-8 weeks. I was told that they are transitioning from 4G to 5G with Verizon. I was told this by the technician that came to my house. The problem has not been resolved yet and my alarm keeps going off sporadically several times a day and during the night. All the technician told me when he came to my house was how to turn off the alarm, which was not a simple thing to do. I would have to get a screwdriver to pop the cover off and disconnect a wire. I should not have to do this. I called the corporate office, and they had the nerve to tell me to call Verizon wireless to see when the problem would be resolved. It is not my job to call anybody. It is ADT's responsibility to follow up on why my alarm system is not working properly and to have the problem resolved/fixed. Apparently they have no idea when the problem will be resolved. That's unacceptable.I was also informed, that when the alarm does go off, with the (103 communication error) it's not communicating with ADT's call center, which means the police would not be dispatched. This has been going on long enough. I informed the corporate office today that I know longer want the ADT services/cancel.
• April 2021 by Jesse M.
  I signed up with ADT in 2015, and after over 5 yrs of being a loyal customer I decided to add a camera to my monitoring system. KEEP IN MIND- My initial 3 yr contract period was completed in 2018. I was on a month to month schedule, no longer under contract. Since the day the camera was installed I have had numerous issues with it not displaying anything, requiring me to call in to ADT many times, and I have also taken time off from work to meet a tech at home. After over 3 visits and repair attempts the camera is STILL not working. No matter what the techs try, it will not correct the issue, the camera isn't currently working again since April 2nd, today is April 11th. I have asked the service supervisor, Ken Arceneaux, to cancel my service but he nor any manager at ADT customer service will let me out of a 3 year contract I renewed when I got the camera added. They want me to cancel the camera part of the contract but force me to keep the monitoring portion for the remaining 2.5 yrs! But as mentioned, I already completed an initial 3 yr contract from 2015 - 2018! I have been advised by ADT's 'customer service' that I will be charged $779, which is the remaining part of my contract payments, if I cancel. This is unfair, evil, and sinister business practices by ADT, and I strongly urge anyone looking at a home security system to stay away from ADT and go with another company, or Ring type of monitoring. The customer service Reps all refused to cancel my service, they kept kicking me from one person, who would also say they were "not authorized" to cancel my contract. It has been an eye opening experience. ADT is one of the most well known security systems in the US. To kick me around, refusing to help me, refusing to acknowledge my situation at any cost, to avoid a cancelation by ignoring my truths and punting from person to another, shows a disgusting side of ADT, not the company I thought I signed up with. Perhaps there is a desperation to keep a customer on contract due to the many other security monitoring systems alternatives now available to consumers. This is no way to try and keep our business. It is a sure way to ensure you lose it, never regain it, and persuade me to tell anyone that will listen to stay far away from ADT.
• December 2016 by Mandy K.
  The system does not work properly but they painted an easy picture to get you to sign a contract from the get go. I wanted to cancel but quoted $800 to terminate contract. I can't secure my household as advertised on my phone, issues with the equipment and wifi, and yet they can't terminate without cost because "it's not documented." I would not recommend whatsoever!! Customer service lady got an attitude when I called.