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January 2024 by Samuel Cantu
They lent me a torque wrench but i had to leave 65 dollars cash for deposit. Torque wrench didnt even work. I took it back and told and the employee it didnt work but he just took it to the back room and didnt say anything.
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October 2023 by Debbie Foster
Well, if you get screwed over by the online ordering and you get upset in the store, the elderly man with glasses tells you to keep your mouth shut. I’ll never shop here again.
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September 2023 by Larry Medrano
Today I made a purchase online for my mother to pick up at your location (4444 Ayers Street - Store 8429). While trying to get the online order, she had the unfortune to interact with the employee, Jag, whose behavior was degrading, demoralizing, and severally unprofessional to say the least. She was so appalled by his behavior that she feels compelled to share this unfortunate encounter that will also be sent to your corporate headquarters. From the moment she walked into the store, Jag's attitude was nothing short of shocking. It was evident that he had no interest in providing any level of customer service. His condescending tone and dismissive gestures were unbefitting of his role at Advance Auto Parts. Furthermore, he failed at customer conflict resolution, and only made the situation worse by walking away and failing to work with the customer to work through this issues in his system. Advance Auto Parts should seriously reconsider employing individuals like Jag who tarnish their reputation and drive customers away.
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September 2023 by Bryan Meador
Good luck if the computer don't tell they don't know.
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June 2023 by Randy Truelove
I've taken my friend 'Billy' to this store 5 times to get his auto parts! They had to order a part and told him, it would arrive 3 days later on Friday at 12 pm.On Friday at 12 pm. His parts weren't there and had to go back at 5:30 pm. To get the parts! And here's another thing, he was charged $20 extra for shipping of the parts to their store, they sold him 12' of high pressure hose, before he received the fittings needed, which ended up being the wrong size and they will not allow him to return the hose for store credit or a refund, or simply exchange it for the correct size!I have bought MANY-MANY PARTS from this company and alot of them that weren't in stocks, was ALWAYS at the store by that very evening or by the time they opened the next business day (AND) NOT NEVER 1 TIME WAS I EVER CHARGED A SHIPPING FEE!BILLY DOESN'T WANT ME TO CONTACT THE CORPORATE OFFICES AND MAKE THE COMPLAINT, BUT I PROMISE THAT I AM! I am 61 yes old and Billy is my age, it's not Billy's fault they sold him the hose, before he had gotten the fittings he needed, which were a different size than what the salesman ASSUMED!I'VE PURCHASED PARTS FROM THEI MADISONVILLE, TN. STORE THAT WEREN'T CORRECT, AND THEY WOULD NOT REDFUND MY MONEY, OR EXCHANGE THE WRONG PART FOR THE CORRECT PARTS, BECAUSE, (I DIDN'T HAVE THE RECIEPT, ALTHOUGH WE ALL KNOW, IT'S IN THEIR COMPUTER, UNDER MY PHONE NUMBER!PEOPLE NEED TO 'SPEAK UP' ON THE 'GOOD' AND 'BAD' OF THESES BUUSENESSES TO MAKE OTHERS AWARE OF THIS SHADY-S_IT, Word of mouth can make or brake any business!
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June 2023 by Bertha Garcia
JoAnn helped me over the phone and in the Store once I got there..she was very very Sweet and Helpful.
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May 2023 by An Shel
Has everything you need battery I bought was a bit pricey
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April 2023 by frank gonzalez
Wrong parts. Fuel cost going over all advance. Stores
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February 2023 by Brent Townsend
Always have what I need and a little bit more. Fair prices. Helpful staff. No wait to check out. Good parking.
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November 2022 by perez family
Clean & Nicest Staff & Fastest?
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November 2022 by Jaime Zamora
The battery on my 2018 truck finally died, so I went in for a new battery. Very helpful employees, I was in and out quickly with a new battery.
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September 2022 by Albert Guerrero
Great service and everything you need
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August 2022 by Justin Cameron
Great, quick service, helped me out.
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July 2022 by Ted H.
Advanced Auto Parts South Staples. I recently ordered parts on line and picked them up in less than 30 mins. I discovered that I had ordered the parts for the wrong year. I called Advanced and spoke to manager and he got the correct part and delivered it to my house himself. You couldn't ask for better service. I want to thank the manager and staff for helping me out when I needed it. I've been using Advanced Auto Parts for many years and I'm very satisfied with their products.
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July 2022 by PATRICIA MRS. PRUNEDA
Amazing customer service ? THANK YOU to the Clerk for his patients with my visit ??
