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January 2024 by Ana Garcia
Good and clean hotel to stay enjoy your
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December 2023 by Evelyn Myers
This is a hotel for oil workers. Management does not care about the hotel beyond the lobby. The elevators always had a smell of feces and always had the wet floor sign hanging from the rail inside.Checked into 315 and were greeted with broken window glass from top to bottom with mold growing in the crack.Room reeked of mold. Curtains were torn off so they wouldnt close so we asked to change rooms and given 307. No broken window glass, but once again broken curtains. Still smelled but not as bad.We were in town for a family matter and were very tired so we decided to just deal with it if we didnt look too closely.After overwhelming musty stink and finding the TV remote crusted over, pink slime and mold in the shower, we then changed rooms one final time hoping we just were unlucky.NOPE. This one (205) had a toilet leak from the 3rd floor directly above our toilet. More pink slime and mold in the shower, broken curtains, and generally dirt and stains everywhere, especially the high touch surfaces.Management is just turning these rooms over with no regard for health and safety, and below the bare minimum of maintenance.The building is only 5 years old and it's already very worn down. I would NOT recommend this if you have any bare minimum of standards for cleanliness. We checked out early.Rooms: We were in three different rooms due to unsanitary conditions, broken toilet, curtains, mold, etc.
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November 2023 by Gene Heiser
Location perfect! Room... had stains on comforter and window was broke/cracked. Came down for breakfast out of orange juice. No biggie lady came out and replaced it. She checked the food and WIPED HER NOSE ON THE POT HOLDER.... All the while moaning and groaning to someone on her phone about working here.
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October 2023 by Les R
The elevator smelled bad and so did the rooms we checked in. Had to ask to change our room since it had garbage in there and the TV wasn't working. Also the day we had to leave room service came only knocked one time and opened the door and it wasn't even time to clear the room yet. Only stayed one night . Personally I will not come back.
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October 2023 by Dennis Mason
Stayed here for a work trip and the man at the front desk was not very accommodating. He wasn’t rude but wasn’t friendly either. Honestly the best part of this property was the gym. The rooms are decent, but I couldn’t get past the smell. The AC vent has what appears to be mold growing on it. I just checked out and most likely won’t stay here again unless that’s resolved.
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September 2023 by Yolanda rivas
Man we’re we disappointed the elevator to the room smelled like it had been cleaned with dirty water and apparently do not clean daily as we stayed 3nights and it never changed. The pool was totally green and when asked if we wanted room service we said yes and they told us they would be right back. We left to go have breakfast as we were not pleased with the one their came back later that afternoon and the room was stilled not cleaned. So sad as we have stayed at other Best Westerns and have been very pleased but surely not staying here again. Sad trip for our mini vacation
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August 2023 by Kennya Torres
If I could give this hotel a -100 I would. Room was moist and warm, sheets were soggy and AC did not work. Switched to a different room and it was exactly the same, decided to stay in the same room and kept smelling a disgusting smell, come to find out the room was infested with mold. Please please please do not book this hotel. Not to mention my husband is immune compromised, this is a health jazzers and needs to be shut down.
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August 2023 by Dawn Bench
We stayed in a Queen Junior suite with kitchenette (2 queen beds)The location was not too far from everything we were going to be doing, so I have no complaints with the location. There was ample parking on site. The pool was a little on the smaller side from some hotels we've been to but the water was refreshing and the pool was operational. The hotel staff were all very friendly and attentive, I never had a rude/abrupt experience with any of them. The fitness center looked clean and I saw multiple people use it during my stay although I did not personally make it in there to work out.The room was large, the beds were comfortable, everything was clean, the only thing that didn't work properly was the lock on the bathroom door but it just needed to be jiggled a little bit to stay in place. The kitchenette perfectly met our needs. The AC worked perfectly and kept our room super cold for our entire visit.The breakfast had multiple options like eggs and sausage links, one morning there was omelettes and sliced sausages, fried potatoes, cereal, oatmeal, make your own waffle station. There was a drink dispenser that had apple juice, orange juice, water and this really tasty kiwi strawberry flavor enhanced water. Along with fresh hot coffee and fresh fruit options, yogurt cups, jello cups with fruit in it, hard boiled eggs, bagel, toast, cream cheese, they had a lot of different options!Overall I am more than happy with my experience here, and if possible I would love to stay here again for my next vacation.Food & drinks: Free breakfast daily with plenty of options
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August 2023 by Max Browning
Great place to stay conveniently located close to shops and restaurants. Rooms were big and clean staff was friendly and helpful. A must stay for the price and value. Breakfast was not the greatest but did the job.
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July 2023 by Ridin T.
This hotel is definitely in need of management that can bring a culture of pride in the workplace. I say that because of the list below:1. Room was unkempt and the shower had brown gunk in the corners and mold growing along the seams of the walls. The AC worked okay in the room 2. The TV was crap when it came to the remote working and there was a smell about the room that was pungent. The water pressure was horrible and you could barely get the toilet to flush. 3. The hallways were so hot that you needed another shower by the time you got from the room to the lobby. Not sure if it hey were trying to save money on cooling, or if the hallway units were broken. 4. Lobby restrooms were out of supplies like soap, paper towels and TP. At 7 am in the morning, the toilets in the men's room were clogged and in complete disarray. 5. The staff was not interested in doing anything other than being in the back office. They were nice when I did interact with them. 6. Food choices in the area are slim pickings. Avoid the Jack in the Crack. Disgusting. I will not stay here again and would advise others to avoid it for the reasons above. I've stayed nicer places for less money; because employees took pride in their workplace. The GM here would be down the road if I were the owner.
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June 2023 by Leon W.
My daughter arrived at this Best Western and the establishment is very nice with exception of the pool, which was green, milky, dirty and unswimmable. Other than the pool, the room was very nice, large with a 50 ft TV, the bathroom was small, but nice. The beds were comfortable, there was a mini fridge and microwave included with the room. There was also a chair and desk. Breakfast was free, so that was nice. The employees were very nice and the lobby area was nice and cold, also walking through the first floor lobby. We were given a fourth floor room, coming up on the elevator, inside had a terrible smell and after departing the elevator, there was an awful smell that hit you in the face and the fourth floor hall was was HOT - NO AIR AT ALL. (maybe the hotel was saving energy in the hallway) Other than the A/C not working in the fourth floor hallway, the establishment was great! RECOMMENDATION: I recommend this establishment vs. staying inside of Corpus, it's close to IH-37 to return to San Antonio.
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June 2023 by Syrus r123
The elevators were disgusting they had a grotesque stench of feces and burnt tire please clean your elevators they get used the most by millions of guests. The service was not the best at all it was 9 pm at night the the people above us were making so much noise like stomping and moving furniture. I called the front desk to complain nothing was done. I received a suite which comes with a king size bed AND a queen size sofa bed. I called down to the front desk and asked for extra pillows and blankets and they stated that they do not have any extras, mind you the property was almost empty. So you mean to tell me that you expect people not to use the queen size sofa bed what’s the point of having it then. If you’re going to be charging almost 200 a night I suggest you get extra blankets and pillows.
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May 2023 by Alex Solis
Clean and comfortable. Little things in the rooms need to be addressed before they get out of hand; like loose door knobs; small, heavily-soiled areas; etc...Great customer service and a delicious breakfast.
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March 2023 by Heidi Rabideau
Very humid, no vents in bathroom.Would not allow any late check out at all. Not very well kept up. Our window leaks. Saggy bed. Very nice people, but wouldn't want to stay again.
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February 2023 by Victoria Johnston
Customer service was HORRIBLE . I AM HANDICAPPED. The front door of facility is very hard to tell at night. We came to wrong door. Front desk clerk comes to the door we were at opened door. Then they told us we had to go around. It was late. I am in a great deal of pain with my cane and they would not let us in. When we went around I asked,"Do you think that we can come in that way next time?" Then he became angry and gave us an attitude as he checked us in. He was rude. We went back for extra towel and no one was up front. DO NOT STAY HERE!!!
