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February 2024 by Dr. Gómez
Before commenting on this hotel, it is necessary to say that in the United States all hotels are mediocre, with terrible service and dirty, even the 5-star ones. In addition to pointing out that large hotels sell their name to any pseudo hotel to make money without doing anything, regardless of whether they do not even meet the minimum standards of health.
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February 2024 by Laura
Great place; nice and clean; no noise, great location.Rooms: Clean and spacious rooms.Nearby activities: Dinner, lunch and breakfast and the docksSafety: Safe to walk around and hang outWalkability: Very close to restaurants and activities nearby.Food & drinks: Food and drinks were amazing in the docksNoteworthy details: Food in the docks across the street from the hotel were amazing!
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February 2024 by L Lebanoff
Room is good and breakfast is great, write down to the Texas shape waffle.Traffic noises a bit distracting until late.
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February 2024 by Jonathan Delgado
Great stay for business needs. Close to nearby restaurants and shoreline drive.
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February 2024 by Sherry Davis
Very nice place with a great view. Comfortable beds and nice
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January 2024 by Natalia M.
DO NOT BOOK YOUR STAY HERE!!! My bf and I stayed for two nights and three days. The hotel is fine itself nothing crazy but our balcony was sealed shut so we couldn't even enjoy stepping out on it. The microwave didn't work and when we called for help the receptionist said he would call us back to help and never did so we had no way to heat up our food even though it was a promised amenity. I then proceed to check my bank account and get a random charge of $99.64 when the reservation was already prepaid. I called and they said they would refund the charge, I have yet to see the refund but I'll give it a couple days due to bank situation. When we went to check out, I expressed my concern about this to Zeke and he just proceeded to tell me to have a good day and not address the mistakes on the hotels end. He did not even apologize and did not give a single damn that the hotel treated us poorly the entire stay. Will never be coming here again.
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December 2023 by Kimberly W.
A little hidden gem. The bartender is so nice. She calls you by name and makes fire drinks. The view is amazing!!!!!!! This place was packed! I highly recommend.
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October 2023 by Tim C.
We stayed for two days and enjoyed it. I took a star off of my review because the sliding glass doors to the balconies are all welded/screwed shut. You can look the sliding doors but you can't go on them, according to someone at front desk the city says they're not structurally sound after the last hurricane passed through. The toilet in our room was a too short, another star bites the dust. The room was clean. We ate the free breakfast both mornings, it was good, slightly above average. The elevators are small, may explain the smaller luggage carts. Lots of cool stuff nearby, we walked to most of the restaurants we wanted to try. The First Friday Art Walk was within walking distance, we enjoyed looking at everything and taking pics, even bought a few things.
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June 2023 by Marissa M.
Booked here bc it was a reasonable price near the beach WITH a balcony, BUT doesn't tell you that you DONT have access to the balcony... literally sealed up the balcony door. Turned on the TV for about 15min just for it to stop working, called the front for assistance and they said the Wi-Fi was down there's nothing they could do at the moment since it was already being looked into.... Carpet under the mirror near the tv dresser was wet, Restroom is just.... Don't even have words....Very disappointing, won't be staying again y
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May 2023 by Simone Sanders
Enjoyed the room and view as well. Very quiet..even late at night on a Friday night. The room was very clean and service was excellent.
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May 2023 by christina elizabeth
The best Western was more than accommodating! A home away from home! The kitchen staff is more than just a staff they treat you like family! Mrs.Debbie was outstanding she treated my kids like she would her own! I can't say enough nice things about her! Lu was also very helpful my kids loved the texas shaped waffles!!Food & drinks: Everything you could need near!
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May 2023 by Kenneth T
The Hotel: We had a great time over the weekend. The hotel was bustling with folks from everywhere. The only complaint would be; no trash cans in the pool area and the lack of seating and shade.The Grand View Lounge:2 starsThe coke was flat- told them multiple times.The bartenders could be a little more friendlierDrink prices are very high for the quality of the drinkMusic Music Music why no musicCreat an atmosphere in the place. Such a gem in the middle of bay front to be so lackluster.
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May 2023 by Janice Resendiz
Upon arrival I was greeted by Mariah who was very friendly. She was very helpful with check in/ out and parking. Room was clean and dust free upon arrival. Great amenities and great breakfast. Overall great staff and hotel. Highly recommend.
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May 2023 by Torrey S.
The only redeeming qualities of this place would be the view in the mornings and the young lady who checked me in. I believe her name was Mikayla. I apologize if I spelled that wrong. Let's talk about the room. I'm on a business trip. There is no actual desk. One of those sliding "lap" desks, for lack of a better term, is all they provided, but not a proper chair for working at said "desk." They keep the lobby and entry on the 2nd floor by the pool at about 65 degrees, but I could never get the AC to cool the room below a low, muggy temp (I do not trust the thermostat's opinion) The bathroom did not have a sink in it. The sink was next to the closet, which was next to the door. One of the elevator doors took forever to close, while the other one frequently jammed when trying to open on my floor. One instance in particular, it took over two minutes to open once the elevator reach my floor. Finally, I requested housekeeping one day by putting the little card on my door handle. When I returned that evening from work, not only was the room untouched, someone had flipped the door hanger to the "do not disturb" message. Finally, I left very early in the morning and did not wish to wake the employee sleeping at the front desk. Later, while driving, I got a text asking if I want to checkout, and if I did, to reply "checkout." I did this, and then I received two later texts, the latter of which (2 hours later) offered a $25 late checkout if I wanted to "sleep in." I called the hotel. I incorrectly pressed "1" for hoping I could get to the front desk. Instead, I was routed to a snarky lady who informed me they do not have the means by which to transfer me to the hotel itself, thus necessitating a second call to get checked out. The young lady that time then told me the texts were "just automated." I asked her why it would ask me if I wanted to check out if it was unmonitored, and she offered to refer me to a manager the NEXT DAY. The area around the hotel can be very loud, and as the end of my stay coincided with some pirate festival, streets were blocked off.
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April 2023 by Guy Coffey
Front desk staff was awesome upon arrival. Rooms nicely updated since my last stay and very clean. Excellent downtown location.Walkability: Close to great bar and restaurant locations.
