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March 2024 by Nessa Martinez
Checked sat and Jessica was awesome she called us early to let us know our rm was ready for us she was so nice and friendly they need more staff like her during checkout whoever that girl was in the morning was rude and didn't know what she was doing I asked a simple question and it's like she was new and didn't know anything she wasnt so friendlyRooms: Rooms need work
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March 2024 by Carlos Herrera
I had a very bad experience, besides the bad shape and messy and poor cleanliness. They did not return my $100 dollar deposit for a taco sauce stain on the sheets, manager was arguing that it was a damage, and they could not use again that sheet. It's ridiculous I paid for a service, if the service can not cover at least a bed sheet, it's just ridiculous. I will never stay again at this hotel, Hawthorne is way better. Don't stay here.Noteworthy details: They will find the way to keep your 100 dollars deposit, don't stay there .
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March 2024 by kandice tenison
My room, neighbors room and coworkers room all trashed. Toothpaste all over mirror, crumbs literally everywhere, toilet paper on floor, trash in shower. Neighbors room-trash in fridge. Coworkers room-floors nor vacuumed. Stains everywhere and the shower floor is stained with almost black stuff. Hairs on the toilet seat. Definitely checking out.
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March 2024 by Bryan Davis
Room was clean and surprisingly very quiet and low key. Very spacious and accommodating containing everything one would expect from a bed and breakfast experience; i.e. stove top, microwave, full size fridge and dishwasher! The desk allows enough space to tackle and size business related projects. Front desk also supplies (allowing you to charge to your room) food and drinks!
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March 2024 by Greg Griffin
Great staff Desiree and Dora are very nice and did everything they could to accommodate my stay and feel very welcomed ?
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March 2024 by Josh Reed
Just a nightmare place to stay, understandable now why it was so cheap. Never again.
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February 2024 by Kimberly Bustillos
WHEN CHECKIN IN LADY AT THE DESK WAS RUDE, GETTING OFF ELEVATOR ONTO 3RD FLOOR SMELLED REALLY BAD OF CIGARRETE SMOKE, TV IN ROOM DIDNT WORK, VERY DUSTY WIRES TO RADIO on nightstand TUB HAD A LOT OF RUST, ELEVATOR DIDNT WORK REST OF DAY AFTER CHECK IN HAD TO TAKE STAIRS THE REST OF EVENING AND NIGHT, ONCE GOT BACK FROM MY EVENT HAD TO GO UP THREE FLIGHTS OF STAIRS THE KEY TO ROOM WOULDNT OPEN DOOR HAD TO WALK BACK DOWN STAIRS TO GET A NEW KEY,WHEN CHECKING OUT HAD A HOMELESS PERSON DRINKING RIGHT INFRONT OF HOTEL ENTRANCE FURNITURES GAD A LOT OF STAINS AND RIPSNoteworthy details: The only plus side was able to check in early
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February 2024 by Matt Urban
DON’T STAY HERE!!! I would give service a zero. The room didn’t get cleaned one time the 4 days we were there. We had this room scheduled for 2 weeks and had to move out. The furniture is broken and in horrible shape. There is blood on the wall in room 228 that has been there a while. Stains in the room and throughout the hotel floors. Some sort of dried body fluids on the furniture and floor in the room. Management does not care at all. She is lazy and rude. We asked for the room to be cleaned and she said no and then tried to blame us for the stains and filth. We cleaned the room ourself daily because they don’t show up. We put towels in the hall to be picked up and they sat there for 3 days and were still there when I left.
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February 2024 by Sophia Chacon
ZERO STARS, ROOM WAS FILTHY AND STUNK. UNSUITABLE TO SLEEP IN, WAS GIVEN ANOTHER ROOM THAT WAS JUST AS BAD. RESERVED 3 NIGHTS STAYED 0, HOTEL REFUSED TO REFUND.
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February 2024 by Ken Boggs
By far the worst hotel experience I’ve ever had! Unhelpful staff, room in need of repair, broken elevator, key that just stopped working, people smoking in rooms all down the hall. Absolutely disgusting! If you’re visiting town, skip this place!!
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February 2024 by Leonard Ray
Good rooms and it was actually kinda cheap for the area front desk would ask me if I needed anything when I came in and out from working and that doesn't happen no where no moreRooms: Really big and well furnished for the priceFood & drinks: Valero and several restrictions in walking distance
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February 2024 by Joseph Roberts
Great place to lay your head and the employees I have encountered with was awesome. My go to place when I’m in town.
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January 2024 by Eric Thedford
Zero stars they stole 615 dollars from me and won’t even answer the phone to refund my money it’s been over two
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January 2024 by Jonathan Solis
The tub was rusty, light fixtures also rusty. I noticed what I believe to be blood stains on the floor of my room. I also noticed a lot of the front desk employees tend to hang out in the parking lot during their time off. I was charged 60 dollars extra every night. When I asked about it , I was told it’s due to a night audit , it continued, I asked again, a different lady told me it was because of a new card machine..so one of them were definitely lying. The rates are low for a reason, I don’t see myself staying their again
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December 2023 by Art Teriosclerosis
Room was small, almost cramped. IMHO, not up to IHG standards. One reason we picked this hotel was because we expect comfort. Location was great as it was near to where we were to be. Could not believe the rust stains on the tub. Expected this from a local inn not an IHG hotel.
