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June 2024 by Celina Perales
The salesperson at this store was unprofessional. I had just upgraded my phone, left and came back due to the new phone being locked. The lady there was on the phone with a customer arguing and also talking to someone on her personal phone. When I asked her to help me all she said is that I could factory reset it on my own or file with insurance...Luckily, I went to another Cricket store and the lady helped me right away and even stayed after hours to make sure I was without a phone.
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November 2023 by Sam
Daniel was super helpful , knowledgeable, and polite. Would recommend him
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September 2023 by Melissa Jimenez
See Vera - thank you for helping us clear up a transaction . Vera is definitely a strong manager ! Awesome customer service !
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September 2023 by Leandro Moreno
World class service Vera helped me purchase a phone and with any questions I had very politely quick and easy…for sure my new cricket store
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September 2023 by Joseph Armendariz
It's my first time ever going back to the store and it was a breath of fresh air. The store manager Vera was so sweet and helpful compared to all the other times I have been in there... and there is a dark woman who works there also and she is so rude. This the reason I try to avoid going in there to make a payment. This is the reason why I wouldn't go back because she looks upset all the time and not friendly. I enjoyed Ms. Vera assistance and knowledge. I will continue coming back and will bring you business.
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September 2023 by Ken Torres
Visiting from San Antonio went to the store was having problems with my phone and the store manager Vera helped she was very patient and walked me through my new phone and showed me how to set my settings I was amazed at her knowledge on phones she was able to get me up and going.While looking for a Cricket they where the closes and I was skeptical about going in because of there reviews but Vera was so amazing and helpful that next time I'm in Corpus I'm asking her out Thank Vera for taking care of me
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September 2023 by patricia evans
Hello, my experience At the store was truly amazing Vera was my consultant what a sweetheart her knowledge was absolutely great I’ve been in the store before and swear I never come back but she’s changed my mind I loved my experience… thanks SOO much for the change …
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September 2023 by Roy Gentry
CRICKET IS DESPERATE TRYING EVERYTHING TO PUT A DOLLAR IN THE TIL it's just a matter of time before everything will come to light even a so called district manager is part of the game really looked pitiful trying to explain how my money was taken door's Will be closed soon for good REMEMBER YOU CAN'T ROB PEOPLE AND EXPECT TO GET BUSINESS
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July 2023 by Ursula Hand
I am a long time customer of Cricket, but the manager Steve on the Saratoga location is absolutely the worst salesperson ever. He does NOT do business honestly!!!!!!! I was considering to go away from cricket because of him, but Karma always come around. One of these days he will ripp off the wrong person.
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April 2023 by Colleen Davis
Went in on a Monday evening, had our 3 phones switched to their service, took only about half hour, and saving 100.00 a month. Cricket was recommended to us by many friends, so far so good.
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April 2023 by Kevin
Associate gave inaccurate information regarding promotion. She ended up processing transaction in a way that did not allow us to obtain the promotional iPhone for switching to Cricket. She did admit her mistake. Store manager apologized but said nothing she could do. Suggested calling Cricket customer support to see if they could help. Spent 3 hours on the phone with customer support, was hung up on 3 times. Gave up after the 3rd time. Horrendous customer service that has no ability to correct their mistake if they make one. Also incorrectly charged for SIM card which was only an extra $10 but just one more error they made that cost us more that they said there was nothing they could do.
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August 2022 by Texas M
Do not buy cricket phones. They are trash just like the liars here
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August 2022 by Faviola Rios
Came in for a hotspot device and I was attended by Anthony. Incredible customer service, would recommend to anyone!
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February 2022 by Noah Martin
The best customer service of all the Crickets I have been to!
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February 2022 by Steven Willis
Worst manger ever have a broken window during the freez..it's been 10 months with a broken window plus no water and broken dishwasher and broken oven .for 6 months
