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January 2024 by dnpnsrosales3
Great customer service. They took the time to explain what needed to be fixed and kept me informed as they proceeded.
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January 2024 by Lana Jonez
They took care of what I asked for and had recommendations that I totally agreed with.
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January 2024 by Noel Sullivan
Standard inspection. Definitely don't recommend going there for anything else, just like every other review says. Went there for my mother's Jeep to fix AC. $1500 later, still doesn't work. Not even when received back 1st day. Couldn't do anything else, I live out of town. So that was my only opportunity to get that fixed for my mother. Usually it's you get what you pay for, but not this instance nor all the hundreds of others have posted. Front staff are nice and cordial, but exuberant prices and never seem to actually fix anything.
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January 2024 by Becky Reeves
Very friendly staff & extremely helpful
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January 2024 by Edward Tellado
Have been taking all my vehicles at this particular store for years. All associates are very courteous, professional and knowledgeable. Monique and Cindy are awesome. Service is exceptional and customer focused. They are a great alternative than going to the overpriced Dealer for Service.
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January 2024 by Carrie Myers
Wanted to charge me 92.00 to have to use a bulb of theirs, not use the brand new one I already had. Wanted to charge me 92.00 to change 1 damn light bulb. Shame on them
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December 2023 by NlsKing
Zero help, no common sense, and no communication. I would avoid this place. They will do everything other than what you brought the vehicle in for and charge you for it. They will never get any more buisness from me.
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December 2023 by Andrew Nelson
Superior customer service! Monique, Jesse and Janko provided exceptional patience, communication and courtesy throughout the entire process. Thank you!!
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December 2023 by Kevin Reuter
Went to the dealership who quoted me an OBSCENE!!! price for a headlight bulb replacement. Got a second opinion from Firestone after googling “Headlight Replacement.” They had me out of there very quickly and charged me $74. I’m extremely happy with my experience there, and will go there first for all my auto service needs.
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November 2023 by d mcc
Do not do it.A friend on mine had to take her car back 3 times to get her brakes redone. They tried to gaslight her and say her brakes were not grinding and the rotors were not warped. And on top of that tried to tell her it wasn't the brakes- all she needed was struts and control arms totalling $2600. I drove around with the manager in the car with the brakes grinding and he lied and said he couldn't hear it or feel the rotors lurching. I got in an argument with him to replace them.Oddly enough, when they replaced the rotors and the pads the grinding and the lurching went away. Probably just a coincidence. Probably just those struts and control arms that weren't replaced... We were told not to come back.
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October 2023 by Laura Urdiales
Based on customer service, this place deserves zero stars, unfortunately that's not an option. I had a nail in my tire that needed to get fixed. This was honestly my last resort as it was a Sunday and the other places I usually go to were closed. I called and asked about pricing, and how long it would take. The woman who answered the phone was pretty rude. She gave me a price to fix the flat, and when I asked how long it might be she said "well we close at 5, so some time between now and 5." It was about 1:30 when I called. So I drove over there and waited in line. There was a gentleman helping a customer and I was next. It was my turn and just as he was about to greet me, the phone rang and he told me to hold on. I thought he was going to answer and place the caller on hold as he was helping me. He answered the phone, and instead of placing the caller on hold to help me, he put me on hold to help the caller. He was on the call for a very long time, so long that I walked outside, called another place to fix my tire and came back in to him still on that call. Finally he hung up and asked what I needed help with. As I proceeded to tell him, the phone rang again, he told me to hold on so he could answer the phone. Again, I thought he was going to answer and place them on hold, so he could continue helping me, but I was wrong. He took the call and started helping them, looking up things in the computer and answering all their questions as I just stood there. Finally another person came to help and I realized it was the rude woman who answered the phone. While she was gathering my information, I could still hear the other gentleman on the phone and the conversation went from car parts to football. After all that, I left. I was livid about the rude customer service and I felt like that was a reflection of the work they do on cars. I also didn't want to wait around to see if my car was going to be fixed in 30 minutes or 3 hours. I've worked in customer service for years and never have I put someone standing in front of me on hold, to help someone on the phone. I ended up going to Sam's Club. There was no wait and everyone there was very nice and treated me respectfully. They fixed my flat very quickly.
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October 2023 by Margot Gill Garcia
My husband pleased with the warranty..I didn't appreciate the guy behind the register not giving my husband his complete attention after spending hundreds of dollars...as he was on the phone
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September 2023 by Mikayla Metrick
The staff were absolutely wonderful and very helpful. We came in on a Sunday (of all days to land a nail in a tire), they were very sweet, professional and so kind to show us where we could hang out outside of the shop for a few hours while we waited. They were actually super quick to replace the tire (non repairable side wall), and off we were. Thank you again!
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September 2023 by Kimberly Allen
Went to Firestone to get my AC repaired. The worst experience I ever had. I was told different timelines repeatedly. Dropped my car off and had to wait 4 days to receive the parts. No problem. Called about an update and they said the next day. Next day happened and we’re still working it. Finally received and replaced necessary part but new part was broken. Had to wait for new part. New part came in but now they had electrical issues because they couldn’t figure out how to put my ac and radio components back together. They were unable to verify ac world because ofThis. Essentiall, they had my car for 3 1/2 weeks. I had to take my car to someone else to fix the electrical components. My favorite part was I kept being told a different date of repair and when I called, it was not ready.
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September 2023 by Corey Gunter
Thursday 8/31: Took my truck, GMC SIERRA SLT 4x4, in for a front end alignment. It's supposedly aligned but they DIDN'T notice that my driver side CV AXLE was BROKEN and needing replacing.Friday 9/1: While driving to my parents house noticed a loud clanky/grinding noise.. asked my brother and father for their opinions.. met my brother at his house to have him check. Took him 20mins to remove it. He'll be installing a new one on Friday 9/8/2023.
