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March 2024 by Jose Aguilar
Great staff, Grabriel was very professional and informative, keep up the great job Gabriel!
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March 2024 by Nathan
Definitely recommend LensCrafters! First and foremost, the staff is very helpful and is not overbearing like some places. They break down your benefits so you can get a rough idea of what to expect. Then, when you are ready, they explain all your options and do not get pushy with the up-sale at all.Update: Well unfortunately the lady (Miko) (sp?) who did my measurements the first time did them wrong (over 3mm off). This created a huge inconvenience with my work schedule. I am hoping that they are right this time when I go pick them up in a week. Will update when I find out!FINAL UPDATE:Cheyenne was able to get the perfect measurements, and my glasses came out perfect!
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March 2024 by Mary Ann Saenz
I was at the La Palmera Mall LensCrafters location last night. I am a LensCrafters returning customer. I had a specific frame in mind upon arrival. A young man approached me and asked if I needed help, I replied yes. I showed him the frames and provided the item number. He then proceeded to tell me that they had not had that frame is some time. I asked if he was sure and he replied yes. He went through some of the drawers and found nothing. I began looking at the available stock and walked up to the display. When I turned around, he was gone. I thought that perhaps he had gone to check somewhere else if they were available. I stood there looking and fitting some the current stock, waiting for the young man to return. He did not return. No other sales person approached me, nor did he follow up to see if I had found another frame. As I mentioned, I was a returning customer and expected to be treated as such. I was not. Needless to say I was disappointed and purchased my glasses elsewhere.
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March 2024 by Chris A
The customer service at this facility is beyond amazing, everyone has such a serving personality and you are greeted with a smile when you enter. Our customer service representative miko was so helpful and friendly! She really served us with the VIP treatment and showed us the different type of frame styles and explained the differences. If you are looking for a new pair of glasses then look no further then Lens Crafters located in the mall in Corpus Christi they are conveniently located right next door to an optometrist office creating a one stop shop for your eyeglass needs. Did I mention that they have a huge selection of new trendy frames to choose from!? You will not be disappointed trust me! Once again thank you Miko for the great customer service!
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February 2024 by Diane Salazar
Our sales representative Ben was very informative on the Eyewear we were looking at and he was polite and nice. I will definitely go back to purchase more Eyewear.
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February 2024 by Noah Seehusen
Great customer service and great selection. The update looks amazing as well
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February 2024 by David Wickwar
Nice newer facility, Ben was very nice very helpful, went in to get an adjustment on glasses, great service!
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February 2024 by Lisa Marshall
Len Crafters always offers the best service, honesty for the customer on different frames and their pros and cons and education about different types of lenses which has made a huge difference for me going from no glasses to progressives.
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January 2024 by Ladybug99
GREAT TEAM ? ALL WORK TOGETHER FROM THE TIME WE CAME IN.AND IT WAS BUSY THE GENTLEMAN WAS HELPFUL AND GOT US GOING TILL SOMEONE WAS AVAILABLE. THEN SOFIE WAS AWESOME DURING OUR VISIT FROM THE START TO END..MADE EVERYTHING VERY EASY AND HELPFUL WHEN ONE OF MY SELECTION OF FRAME WAS NOT ABLE TO BE prescription sunglasses. She was awesome on not letting me get discouraged on trying other ones. ? at the end of our visit the gentleman that cashed us out was awesome by helping Sophie while she went to go do a repair for us so we wouldn't have to wait even longer.. all in all great teamwork love the location and layout great selection.??
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My prescription says single lens. The guy asked me if I want to buy focus when I was trying to get my glasses and I told him no and they put bifocal lens on it anyway and I cannot see out of the bottom of my glasses.
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January 2024 by Bobby Morris
Good service polite and professional
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December 2023 by Thelma Higgins
The staff was very helpful and explained my insurance coverage towards my new glasses thoroughly. Very happy with my experience.
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December 2023 by Cindy Porterfield
Miko was fantastic!!!!
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December 2023 by Jake Pfeiffer
Everything is awesome here except waaayyyy to long for the nice people to hit buttons and talk about insurance. Then get up, stand over there, then move to pay. I guess it's the way they do things but it seems like it all could be easier.
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November 2023 by Dorothy Barringer
Full disclosure, I had been a Manager of a LensCrafters 20 years ago. I know a good deal about the industry. I had an excellent experience with (forgive me I'm not sure about the spelling of her name) Meko (sic?). Very knowledgeable, honest, friendly most of all great suggestions on style. Lost of business have gone away from customer service, but this store has not lost the customer service focus. The new remodel gives the customer plenty of space to shop and interact with the sales associates. Thank you Meko, keep up the good work.
