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July 2023 by Sandy Guzman
IF I COULD GIVE 0 STARS I WOULD!!!!!HORRIBLE EXPERIENCE!!! Check your receipts and what they are doing. I switched from Verizon and explained that I had done my research with the promotion of the free iPhone 11 with port in. I spoke to Miranda on the phone who initially quoted me $265. I said ma'am what am I paying for? I'm only required to pay the $65 plan along with activation and port my number over per Metro’s terms and conditions. So if I'm getting 2 phones free plus 2 plans at $130 (I had no idea there was a promo of $95 on plans for 2 lines by the way) how much are my activation fees? After I explained that I did the math and research that I would only have to pay $130 plus 2-$25 activation fees = $180 plus tax. We agreed and I drove over. Continued on other review.
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February 2023 by Eric Rodriguez
y’all very nice and helpful 10/10
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August 2022 by Kitten Hood
This is the best Metro by T-Mobile store location I've been to yet!! The employee's go above and beyond to help you get the best deals on what you need and/or want!
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August 2022 by Randy Abrego
I came today whit my daughter at 6 an they answered all my questions an we're extremely helpful an polite an quick i highly recommend them!
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July 2022 by Kitkat
Horrible customer service. Metro is good but not this team. Go to another metro location.
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December 2021 by Caitlyn Boazman
This is the best Metro by T-Mobile store location I've been to yet!! The employee's go above and beyond to help you get the best deals on what you need and/or want!
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December 2021 by Kitty “Scott Cat” McCoy
This is the best Metro by T-Mobile store location I've been to yet!! The employee's go above and beyond to help you get the best deals on what you need and/or want!
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July 2021 by Melinda Bennett
Always very knowledgeable and helpful. Great customer service by all staff
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June 2021 by Maria Villesca
If you need help switching lines or needing a new phone ..Go see Josh ... He is super sweet and helpful ... He was able to get us 3 phones for an amazing price ... Thank you again Josh
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June 2021 by Crystal Ramirez
I'd like to thank Josh for helping me get an amazing deal for 3 lines ... I appreciate you being so kind and patient with me ... Hands down the easiest switch ever ... Thank you again ... I hope you have a wonderful day
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June 2021 by Melisa Ibanez
Experienced great customer service from the young man Josh. As soon as I walked into the store I was greeted. I was helped right away. Josh presented very knowledgeable.
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April 2021 by Robert J
The people are great! Helped me save $10 on my plan. I need to get in touch with them instead of driving there but their phone is out of service. What's Up With That. Your a phpne company after all.
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December 2020 by Layne Riddle
I've been in this store now 3 times. The customer service i get here is by far the best out of all the metro stores I've gone to. I went in this past Sunday once again and the man that helped me was knowledgeable and able to help me get exactly what I wanted . The last time i was in i had completely destroyed my screen with my tail gate and they were able to help me find a comparable device on my budget. Thank you all for actually caring about your customers. Keep up the good work!
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December 2020 by Curtis Norris
I've been a customer of metro for some time now. For last few months, I have not been able to pay my bill over phone. I have to go in person. I'm disabled with no car. Ive told yall every month bout the problem. Nothing is fixed. So, here I am, fixing to be without a phone.If y'all wont fix this, I have no other choice but to change providers. Thanks you.... Not!
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December 2020 by Joshua Reiley
Just had my best customer service ever, at MetroPCS with Josh. Up front, down to earth guy who solved all my problems. I bought a new phone, it wasn't making calls, but could receive texts. Josh spent time on the phone with someone hard to understand to reset my service connection. Within an hour it hadn't started working, he went out of his way to text me and follow up if my service was working. He then called more customer service, got me up and running! Josh is the man and deserves some recognition!Thank you Josh!
