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December 2023 by Seth H.
sales is alright didn't have a problem with them, but if you buy a car from these people better hope they never have to work on it, taken my truck in about 6 times for simple problems. couldn't fix any of them send me back out and it happens again not even a month later, even got sent home with heater core hoses disconnecte so was dumping coolant down the highway. lied to me about the truck I bought trying to tell me I lifted it so they couldn't work on the problem which wasn't true I purchased the truck exactly like it was. so got that sorted with sales then all of a sudden there's nothing wrong with it when it makes this god awful noise in the front end. and denied they even said anything like that. And to top it all off the last time it was in there was in there for a simple control arm for about a month and a half with 0 communication, keep in mind I've called and left messages, text message everything. I would literally have to drive 30 minutes just get get told some lame excuses and service guy gave me attitude when I suggested that they weren't communicating due to trying to run my warranty out, which seemed very likely. So overall the warranty is up on the truck and they haven't fixed the problem and feel like I got stuck with a project when I pay all this money for a new truck. If I could give them a 0 I would. Ruined my car buying experience will never buy from a dealership ever again.
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November 2023 by zeke pena
Alexis was an amazing service representative, she was very knowledgeable and understanding of my needs, kept me informed every step of the way on the progress of my vehicle maintenance process. My vehicle maintenance was completed in a timely manner and returned when and as promised. Thank you Alexis !!!
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November 2023 by Ernest Arellano
Great Dealership with sales consultants that keep you updated on anything and everything! Corynn was an awesome sales consultant, communication between her was superb. Everyone that helped me at Mike Shaw in my purchase were all great. I would recommend using them in the future and anyone else interested visit them and you will see how great they are.
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November 2023 by Cody Horn
Amazing customer service! This process was amazing from start to finish. Angel and Erolyn were so helpful and knowledgeable. Chris the sales manager was so helpful with all the questions we had. This is our third car to purchase from them and we will be back for our next!! Thank you guys!!! We love our new truck!!
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October 2023 by Naomi Silguero
Absolutely everyone here is so friendly and has excellent customer service. Mr. Padilla's assistance knocked it out of the park by getting me into a car the very same day.If you need a car, Abel is THE car guy and the best bet for getting your car.??
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September 2023 by Mark Glasson
I want to express a huge "Thank You" to Christopher and Marcos at Mike Shaw Toyota helping me find my new 2024 Toyota Corolla SE! Everything was done in a professional manner and both of them along with Cosmo deserve kudos for an outstanding job making purchasing a new car a real pleasure. They listened, paid attention, offered suggestions, and cooperated in a way I never expected from a dealership! This is my first Toyota and Mr. Mike Shaw, your team of Christopher, Marcos, and Cosmo are to be commended for all they did for me... They have earned my trust and I would highly encourage other potential Toyota customers to take that very short drive to your dealership where you will be treated like part of the family! Blessings to MY team of true professionals! Fantastic experience... Thank you all with blessings to each of you.
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September 2023 by Jeffrey Palafox
Unfortunately, my experience at this dealership didn't end with a happy ending. Salesman Jorge ends up being the scapegoat. Initially tried getting into a new car. Didn't qualify. Without getting specific, I was lied to as far as the price range I did qualify for. Then when I found a car I liked in that range (a nice one), after waiting 2 DAYS to hear back, I called and found out I didn't qualify. Finance guy Gabriel should of had salesman Jorge be honest. Moral of the story, if you're gonna lie to make the sale, don't get caught!
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September 2023 by Ashley Menchaca
Abel Padilla - amazing and extremely professional! I did not think I would’ve been able to get approved but he worked hard to get me a deal I couldn’t refuse. He drove my new car to San Antonio and delivered to my front door. Thank you SO MUCH Abel for the amazing job and service. Everyone go to Abel.
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September 2023 by Blake Weber
Abel was great to work with when buying a new car! He was very professional, personable and punctual! Communication during the whole process was second to none and most of all he went way out of his way to make the deal happen by delivering the vehicle almost 4 hrs away and taking my trade back to the dealer on order to help with my busy schedule! Would highly recommend to anyone and will be back for future purchases!
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September 2023 by James Sides
An overall great experience! Everyone I spoke with was very professional and eager to help me find exactly what I was looking for. My salesman, Angel, was very courteous and extremely knowledgeable about the vehicles available and was transparent throughout the whole process. I will definitely be back again when I am in the market for another vehicle.
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September 2023 by Abe Abasolo
We had a great experience. We went to find out about prices. Alex quickly saw to our needs. He was knowledgeable and his demeanor was amazing. He answered all our questions. He gave us all the numbers we needed to make a great decision on a car. He didn't pressure us. He convinced us to leave a deposit for our new car. We felt assured in our decision. He is an amazing salesman.
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August 2023 by Samantha Sanchez
Alex G. was friendly and able to get us not one BUT TWO cars on our visit! He listened to exactly what we were looking for and what was within our budget. One of the best car shopping experiences we have had. We are very happy with our new vehicles and will continue to only do business with Mike Shaw Toyota!
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July 2023 by Bored of Directors
I would like to mention Mr. COSMO in the financial department. His direct and forward approach to obtaining a key for a used vehicle was swift and courteous. After several weeks of waiting, I was able to contact this gentleman about my issue and the problem was solved the next day. KUDOS to him and the accounting team for acting with urgency as soon as they found out my issue. Will return for sure.
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July 2023 by Yian Wei
I had a fantastic experience, all thanks to Marcos, the salesman who assisted me. I am a first time buyer. He was incredibly knowledgeable about the different Toyota models, answered all my questions and guided me through the features and options.What impressed me the most was Marcos' professionalism and honesty. He never pressured me into making a decision and took the time to understand my needs and preferences. With his expert advice, I found the perfect car that suits me.Marcos went above and beyond to ensure a smooth buying process. He handled all the paperwork efficiently, making the whole experience hassle-free. Even after the purchase, he followed up to check if everything was going well with the new car.I highly recommend Marcos to anyone. He truly made the car buying process enjoyable and stress-free. Thank you, Marcos!
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July 2023 by J Anderson
Mike Shaw Toyota’s customer service is second to none!! Armando made our new car buying experience so smooth and easy! He was very loyal with great communication throughout the entire process even with us being out of town customers. Mario in finance was also wonderful to work with. We highly recommend doing business with Mike Shaw Toyota!
