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January 2024 by Black Dog
Did some Christmas shopping here and am very pleased with the customer service. The gentleman who helped me Mr. Ali was very nice and extremely helpful. Will be doing much more shopping here in the future. Thanks ?
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August 2021 by Richard Shelton
Would Not let me return unopened item!I brought back item within 12 hours, unopened, and untouched. They said their return policy is on back of receipt. Guess when you get that? After you buy, so it was never disclosed. I’m just sharing this to inform the people who can not afford to take the loss.That being said, I am will gladly give the item to someone who is interested in it for free. BUT I ASK that you NEVER DO BUSINESS WITH THIS COMPANY!The item was gift, that simply didn’t fit.
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July 2021 by Richard Shelton
Would Not let me return unopened item!
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July 2021 by Richard S.
Would Not let me return unopened item! I brought back item within 12 hours, unopened, and untouched. They said their return policy is on back of receipt. Guess when you get that? After you buy, so it was never disclosed. I'm just sharing this to inform the people who can not afford to take the loss. That being said, I am will gladly give the item to someone who is interested in it for free. BUT I ASK that you NEVER DO BUSINESS WITH THIS COMPANY!
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May 2021 by Christopher Stamatakis
Don't take your Jewelry there for repairs or customizing unless you want to get ripped off. You'll end up paying more than what its actually worth.
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May 2021 by paula willadsen
I bought a 4 ct tennis bracelet while on vacation. I needed 1/2 in bigger which they agreed to do. No options of what that would look like partially my fault for not asking. Was to be shipped to me the next week. 10 days later I called them not done yet they would call the next day. No call almost 3 weeks later I received the bracelet. I could NOT open the lock. Took it to my local jeweler he opened it and said it wouldn’t work. No safety chain at all. So they replaced the latch and added 4 more diamonds...(actual size was 3.65 ct not 4). Very disappointed in so many things with these folks. To pay that kind of money and couldn’t even wear it, lack of communication etc....
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October 2020 by Velma Zamora
If you are searching for a Diamond or upscale jewelry this is the place.
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March 2020 by Forteagle Ie
New owners. Great place
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February 2020 by Debra K. Pope
Expensive and not friendly. I had a watch battery installed and the charge was over $31. Ridiculous! I won't go ba
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February 2019 by Lara Thurmond
Sad they are closing down. Helpful friendly
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December 2018 by Nhi Tran
So sad they’re closing, the staffs are super friendly and patient.. the lady helped me find really good deals that I can afford
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November 2018 by Monica Cavazos
I have bought all my jewelry there. Love the customer service and how employees listen to what you want. But my last visit we were not listen to what we wanted. The lady Michelle just kept telling us what we want she cant order cause they are out, and kept trying to sell us something else that was twice the price we wanted to spend so we just left. Long story short we ended up getting what we wanted and was order from another store. Thank you so much Kacy. She listening to us and what we wanted. You will be missed!!
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November 2018 by Christopher Cavazos
Their closing, n there deals are that good yet...
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March 2018 by Victoria Ballesteros
So I want to start off by saying I absolutly love the customer service my boyfriend and I got when coming to Samuels. There is a jewlery consultant named Mindy that is just a doll, she did everything in her power to make sure we were happy. I went in there looking for a ring because my boyfriend wanted to know my size, and what style I liked for whatever reason...(wink, wink). As I walked in I was greeted with a friendly smile and introduction, followed by the normal question of how can we help you. I told her what kind of styles I liked and she immediatly told me about a collection that was only going to be there for the rest of that day. She walked me over and started showing me all the rings that pertained to my interest and I hadn't reached that moment of "omg this is it" quite yet, so she moved me to another counter and started showing me a few more. As I gazed upon the rings one of them caught my eye, so she took it out and handed it to me and I fell in love instantly. Everything about it was perfect and it was everything I could have hoped for ....except the ugly cz in the middle lol, then she let me know it was a semi-mount and I would need to pick a diamond. You could imagine the excitement I had, I was going to be able to pick my very own stone ðŸ˜ðŸ˜. This is were things got tricky, naturally since I'm not in that line of work I have no clue what I'm looking at, other then alot of shiney rocks that make me feel happy inside. So as I'm looking at all these beauties, an angel sent from heaven introduced himself as Adi and let me know he was the owner of the collection at the beginning of this visit. He had been listening in to my interests and ask me if i had ever seen a blue diamond, I answered no with curious eyes and he walked around his counter grabbed a little case and walked over to me with the most gorgeous thing I've ever seen and placed it in front of the ring were it would naturally sit and asked what I thought. Now you notice earlier I stated he was from heaven lol this is because my favorite color just so happens to be.... tiffany blue, and this was pretty darn close to that color. It was perfect and when he heard I was prior military he said thank you for your service and gave me a pretty good discount ðŸ˜. So as you can imagine I'm a pretty happy girl right about now, so my boyfriend will be going back in and miss Mindy will be guiding him in the right direction as to what I want. I just have to wait patiently for the day I need a ring like that ( wink, wink) lol 😉.
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March 2018 by Carolyn Thomas
Mindy provides incredible customer service. She goes above and beyond to help you find what you're looking for. We bought wedding bands here and keep coming back just to see her and say hello! Wonderful experience, service, and jewelry. Highly recommend!
