Citizens National Bank is a community financial institution serving Central Texas since 1900. It is known for its old school customer service, where staff are described as friendly, professional, helpful, kind, knowledgeable, relatable, pleasant, and sweet. Reviews specifically highlight the Coupland branch, noting that when you walk in you are greeted with cheer and a smile. Employees are proud to offer good products, including a terrific interest rate on accounts and CDs, and help customers make wise decisions. They are noted for being very helpful, facilitating all the mechanics, and ensuring questions are answered. The bank provides for both business and personal banking needs, making it a nice community bank for the towns it serves. Customers report moving their funds to Citizens National Bank because of the excellent, personable, and professional service.
We've been at the Coupland Citizens bank for 10 years or so and couldn't be happier. Machelle is usually the one working the counter and is always super helpful and attentive. All of the staff is great and always friendly.
August 2025
Love our bank! The ladies there at my branch are so helpful, I love the small town bank friendliness. Machelle especially helped me with a fraudulent charge, I was so thankful to her!
August 2025
Machelle has always been so helpful whenever I have questions or concerns. I have been a member of citizens for several years now and always look forward to seeing her when I makey weekly deposits!
