Victra is a Verizon Authorized Retailer located in Crosby, TX, dedicated to providing an excellent experience for its guests. The staff, including knowledgeable consultants and managers, offer a wide range of wireless devices such as phones, tablets, and accessories, along with device protection services. Customers consistently praise the professionalism and helpfulness of the staff. Reviews highlight the outstanding customer service from team members like Michael, Dante, Sean, Hyatt, and Enrique. They are noted for being patient, informative, and friendly, making the shopping experience enjoyable. Sean, in particular, helped customers navigate new deals and set up their devices, while Hyatt took the time to explain family plans and transfer data. Enrique received accolades for his quick troubleshooting skills and efficient service. Overall, customers express high satisfaction with their purchases and the support they receive, emphasizing the store’s commitment to connecting technology to life in a trustworthy and enjoyable way.
Michael Ibarra was very professional, helpful, and patient. He stayed late after they had closed to make sure I got my new phone set up and everything I needed for it. Thanks Michael you did a great job!! He deserves a raise!!
May 2025
Service was great. It takes time to switch service. Sean was amazing
May 2025
Such a professional and fun experience with Michael I and Dante!!!! The best customer experience I have ever had with Verizon!!
