-
April 2024 by Janet Mathis
Takes long time to pick up meds in drive thru.
-
January 2024 by Williams Cavalcante
The worst employees and very slow service.
-
September 2023 by Cathy N.
I was feeling under the weather (teacher) in the time of illnesses and sicknesses. Tested negative to covid, strep, rsv, etc, but was still given prescriptions from my doctor just to help ease the side effects of feeling awful.I went in this past Saturday and it took this specific location ONE WEEK to fill my prescriptions. These were not hard to grt prescriptions either....We will be doing business with Walgreens or some other location in the future. They take FOREVER with no communication and you're better off just doing business elsewhere. Get it together, CVS!
-
September 2023 by bella powell
I am consistently disappointed with the service at this pharmacy location. The majority of their pharmacy clerks are rude. No accountability on their end. Artificial hospitality, empty excuses. Avoid the drive-through line. They RARELY have more than 1 person working 2 lanes 1 car at a time. Might as well have 1 line. This is just a job to them, not much customer service, personal skills or compassion. I can say if you do have the time go inside and speak to the actual pharmacists they are busy too, but they are old enough to know what customer service is and have the personal skills which the younger clerks are sorly lacking. If you can manage another location or pharmacy, I would recommend you do so. If you can't and you have to use this location, lets hope you have no issues. If you do, no matter what it is, you are the one that is inconvenienced everytime, and they are always ready with an empty excuse and rude responses when you get frustrated. Good luck.
-
August 2023 by Estela Campos
Terrible service at the minute clinic. I waited for 40 minutes for my appointment and they refuse to provide me the service.
-
August 2023 by Walter D.
My daughter isn't feeling well. We took her to the doctor and she was prescribed an antibiotic for an infection. We had the prescription sent to CVS Cross Roads, our usual pharmacy, at or just before noon... We did not hear anything from the pharmacy, so we decided to stop on the way home to check on her prescription, in 3.5 hours they've done nothing, and they do not even have the antibiotic that we need. Why did it take 3.5 hours for someone to tell us they didn't have the pills? Now, after waiting in a ridiculously long line for service, we have to wait for them to provide us with 8 of the 14 pills she needs, or go to another pharmacy. The customer service here is a joke.
-
May 2023 by Emi S.
Customer service is horrible at pharmacy. Two male techs were talking while working and didn't care if the customer were waiting in line until I have to call them. Wouldn't recommend this location unfortunately.
-
May 2023 by Alina M
Their pdf Print job is slow , just so you know. Everything else excellent!
-
April 2023 by Linda H.
CVS pharmacy is the worst. Either they don't have your prescription ready, or closed for lunch or a huge line. I actually go to Walmart Pharmacy and they do an amazing job. I only go to CVS when I have to pick up for my daughter.
-
February 2023 by Google user
I'd give 0 stars if I could. Among many, many, many other things, I was just on hold for 10 minutes just to transfer my prescription to a different pharmacy and when someone finally answered, they hung up on me. F this place
-
February 2023 by Grace Boatwright
I'd give 0 stars if I could. Among many, many, many other things, I was just on hold for 10 minutes just to transfer my prescription to a different pharmacy and when someone finally answered, they hung up on me. F this place
-
December 2022 by Jodi W.
SHOUT OUT to Rachel! She's got the answers when I need them! I always try to be nice to the gatekeepers of the drugs that keep me vertical. I'll never understand why people yell at these hardworking, professional, and often young, people. Having worked in healthcare for 20 years, I feel I can speak for these employees when I say, they all want you to be on your drugs just as bad as you want to be on them. So, the pharmacy ain't the place to cop an attitude. They are NOT the PRESCRIBERS. They're the SUPPLIERS. And supply chains get backed up. That's why you can't get your Jiffy Crunchy Peanut Butter for your chocolate no bakes you were gonna bring to Auntie's house for Xmas. Did you yell at Walmart for that? Probably. Look, alls I'm sayin is, if you are so desperate for your drugs, employ yourself at a pharmacy. You are sure to have a pulse on the supply chain then. Until you are hired, please stop yelling at the very people who will HAND you the pills we ALL want you to take. Love, Jodi
-
November 2022 by farris
Absolutely unbelievable.Drive-thru line is a dumpster fire. Every time I go through (regardless of time of day) I wonder if there has been ANY engineering thought put into this. Two lanes, we choose the right lane and waited second in line behind a car that looked like it had been there a while so it should be finishing soon. The left lane had four cars. While we were waiting, the car on the left pulled up to the window. I started timing. 24 minutes later the car ahead of us finished (24 minutes…wonder how long they had been waiting). 5 minutes later the car on the left drove away…it took 29 minutes for them to be serviced. By then there were 6 cars in each lane and I commented to my wife that at this rate they would be waiting in line for a couple of hours! Happily, it ONLY took us 14 minutes from when we started speaking through the speaker to pick up something that had been waiting for two days. Faster! Yay. The cars behind us could expect to only be in line for over 90 minutes!We were served by Irma who was barely audible on the speaker. We asked three straight times if she could speak up. She took our birthdate and name. Then asked three times what the name was on the account (it hasn’t changed in the years of doing business with CVS). She then asked if we lived in Oak Point or Little Elm….not sure why that mattered and asked why. The reply was simply a repeat of the same question. We are now 15 years at the same address and there seemed to be no basis or reason why this was a question.Irma then asked how many prescriptions were we picking up. My wife bit and asked back “how many do you have for us? We thought we only had one to pick up.” Response. “Oh, you only have one but I wanted to check.” Really? Tick-tock.This has been an on-going problem which seems to be getting even worse. I would hope at the very least that it might be bad but there are clear signs of improvement. Never knew basic queue theory was rocket science. It certainly isn’t when I teach it at the university. Wondering if I should go somewhere else.LATEST VISIT AFTER THIS ORIGINAL POSTING:I am delighted with the improvements that have occurred at this drive-through. The "average" time to be served has dopped from 18 minutes to 14 minutes.I left home an extra hour early (was going to the University to give a lecture on service and wait times). In the past this location has averaged 18 minutes per car picking up at the drive-through. Both lanes were open so at 12:22 PM I took the shorter one with two cars; the first car had just sent in his payment for his medications. 5 minutes later he received his medications and drove off. Promising, though 5 minutes to run the card seemed a bit long.The next car took 22 minutes (12:27) and drove off at 12:49. Driver seemed agitated and frustrated.My turn at 12:39. It would be quick because I had stopped by 2 days earlier to pick up a new medication but did not have my coupon so I indicated I return on Wednesday. I put my credit card and the coupon into the tube and sent it in. I was shocked to be told there were no medications ready for me, and the clerk asked what medication I was trying to pick up. I responded "it is new for me and the name is on the coupon that I sent you. I was here two days and it was ready but I did not have the coupon." Hard to believe it took 21 minutes to "find" what was waiting for me and process the credit card that was in hand. in spite of the 38 minute purgatory I made it to class on time and CVS provided me with a hands on example of ineptitude. Studies show the average disgruntled customer "shares" the poor experience with 7 friends. I had 82 students attending.This is strike #2. Strike #3 and I am going to the competition but will gladly keep the example as a teaching moment for my future classes..
-
October 2022 by John H.
If your wanting some over priced drinks, decor, or food this is the place to come. However, don't think just because your prescription was called in it was accepted. Somehow, not one, not two, but not even just three times meds weren't ready for us. Two of the times, they wanted to argue medications were even called in. One of the bubble headed girls wanted to continually argue with me when I watched the clinic call it in. How many times do you need to drop the ball CVS? Lots of my time had been wasted sitting around for meds now. Walmarts horrible as well but at least they don't goof this bad.
-
September 2022 by K R.
Absolute WORST customer service! It always takes atleast 45 min in the drive through...and most recently after waiting in that long line, I was told I needed to go inside to complete my order, which then took another 30 minutes. Im switching my RX to Walgreen's. Over and OUT CVS!!! AWFUL