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November 2023 by Donald Tolnai
Great customer service. I really wish I remembered the young lady's name that helped me open our account. Regardless , very helpful and informative.
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October 2022 by Lila Ro
Poor customer service. Don’t arrive when they open because they’ll be chit chatting amongst each other. They don’t put customer first. Especially when this bank opens at 10am -too late-, people who have to go to work shouldn’t have to be waiting past opening time to be attended.
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May 2021 by Nathen Trammell
Go there to deposit my tips every Monday and they’ve always treated me well regardless of the circumstances. Love the bank.
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April 2021 by Marlene
I love this bank!!!! I was with them years ago and came back to them due to my experience with the Waco location in Hewitt tx!
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March 2021 by Walter D.
Don't do business with First Convenience Bank. I have been a customer for a number of years and watched the quality of service, as well as their customer service decline to an unacceptable level. For your convenience, First Personal Bank is now blocking transactions to local merchants. That right, try ordering something from Jersey Mike's, Chipotle, or Wendy's and suddenly you are waiting on hold for 30 minutes waiting to verify transactions, some of them over a month old. I will be looking into closing my account on Monday. Not because of this incident, but because of a string of incidents. You shouldn't have to hold for a half hour just to order lunch for your family.
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February 2021 by Isa ela Milla
They are so helpful and nice. I don’t get all the negative reviews, just mean people with bad attitudes
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February 2021 by Azu Rico
Helpful, and friendly. Awesome team
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December 2020 by Sandra Keaton
Ii would give it a 0 if I could. Worst customer service EVER. I have been with this bank 25 years and they refused to cash a deposit check I was given from a previous landlord. I will NOT bank here again. I will go to b of a or the other bank at the other wall mart on 420
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August 2020 by Robert Benavidez
Very poor customer care. If not for our money they wouldn't be in business. I have alot of money in this bank and it doesn't matter at the Cossroads in Texas branch. The branch manager is rude and is making me think about taking my business elsewhere. Branch manager Sanchez didn't even try to meet my financial needs. Do not bank here. Sad place.
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July 2020 by Elihu Gillespie
The personal one on one service is professional and friendly. Trying to access information on the phone, however, is horrible.
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July 2020 by Millie Dixon
Terrible costumer service . I’ve been hung up on , put on hold for almost 2 hours , had staff give me attitude and refuse to look into the problems presented after waiting hours on hold . Poorly trained staff. WORST BANK EVER ! Do not recommend at all ! Their app is also constantly crashing to where you’re not able to view your transactions.
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May 2020 by S Keaton
Ii would give it a 0 if I could. Worst customer service EVER. I have been with this bank 25 years and they refused to cash a deposit check I was given from a previous landlord. I will NOT bank here again. I will go to b of a or the other bank at the other wall mart on 420
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April 2020 by Monica Flores
I dread having to come here. I try to avoid having to go to this location as much as I can. It’s only 5 min. from my house but, sometimes I rather drive an extra 10 min. to a different location just to avoid the staff here. The service has just gotten worse and worse. They’re constantly changing employees with each new employee having the worst customer service than the previous employee. The last two times I was there I had the unfortunate luck of having deal with Breana. She is VERY unprofessional and very rude. They must of been desperate to hire someone new ... Will be switching banks ASAP.
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February 2020 by Vanita Davis
This is the worst bank I have EVER banked with! I would not recommend this bank to ANYONE!
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February 2020 by Rondreka Young
Worst bank ever! And horrible customer service. You can never get through to customer service and I don’t understand why they have the manager(currently) at the bank working if he doesn’t have the skills to help solve your problems about your account.
