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September 2023 by derek boulanger
Morgan is second to none! This gentleman, took time to look up part numbers based off a picture and a guess that I was coming into the store with. He was knowledgeable and more than willing to go the extra mile to to handle anything I threw at him. It may be a little farther of a drive than my closest store but you can guarantee I’m coming to this branch for anything pool/spa related that comes my way (even as a “pool professional”). They have had more parts readily available than most stores in the area which makes for a quick easy transaction and back on the road to be efficient and profitable as a small business.Thank you Morgan, look forward to seeing you again soon!
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August 2023 by Linda Gentile
They are always helpful and do not up sell
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August 2023 by Josh N.
Terrible management and horrible return policy. I bought a 609 dollar pool cleaner. it stopped working after 3 weeks and they won't replace. making me go through Polaris which will take weeks. Terrible return policy on expensive merchandise and not willing to help customer.
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April 2023 by Jarid Shaw
The hours open are like a smoke shop 10-6. I arrived at this location in cross roads at 1030 on Monday March 20th and they still weren't open. That is just ridiculous, and says something about management here.
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October 2022 by Jen Siperek
This place is always above and beyond. Professional, courteous, helpful, knowledgeable, and friendly! If you have a pool in the area, this is the place to go!! Amazing staff!!
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October 2022 by Larry Vann
Usually always have what I need, and if they don't have it in stock they will order it.
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October 2022 by Mac Coffelt
First time pool owner. Employee named Morgen was very helpful in helping me understand the ph levels of my pool and what is recommended. Also went out of his way to help me load up shock, chlorine tabs, and other helpful tools he suggested.
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October 2022 by Ron Schneider
Went to Denton store to get a part for my impeller and it was not in stock. They called the Crossroad store to see if they had it. The Crossroad employee said that they had it and for me head that way, which I did. Upon arrival at Crossroads the young man working the store told me that he didn't have it after all. He suggested I try the Lewisville or Plano stores (which are nowhere near Crossroads) but didn't offer to call to check those stores on my behalf. What a joke. A complete waste of my time and gas. So much for customer service.
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October 2022 by Christian Lindner
The professionalism and customer care at the Crossroads is outstanding. Regardless of your pool size, or your experience level, this place has it all, and they’re very easy going and helpful, rather than pushy. I highly recommend this place.
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October 2022 by Shannon Layman
Would have given them "0 Stars", but that is not an option. Pool chemicals are over priced. Will not take returns on chemicals. I suggest going to Atwoods. Their prices on salt and acid are less than half the price at Leslie's. Will be taking my business else where.
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October 2022 by Andrew Kirk
Just recently bought a house with a pool and wanted to figure out how I could keep my pool clean so I called up there. The employee that helped me (Morgen) was very helpful and recommended everything I need to keep my pool clean
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October 2022 by Debi Martin
Great place.FYI: FOR JACUZZI IVAC 250. FOR REPLACEMENT FULTERS : call the phone number on the bottom of the unit.YOU CAN GET REPLACEMENT FILTERS THROW WEB SUITE.PLEASE PASS THIS INFOMATION ON .
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October 2021 by Elizabeth R.
Arrived at this location at 9am as it was stated that was the opening time. They weren't open. I waited a bit longer thinking no problem if they are 5 minutes late, whatever. Nope! I waited 30 minutes and nobody was there. Drove all the way to the Denton location where I stated my pool was salt water and they ran it as chlorine. I was naive to think I didn't have to check the paper he gave me so i looked at it when I got home and sure enough it was ran for chlorine not salt. Drove back to crossroads where they were finally open and was told they didn't have the testing kit for salt water. He used a bottle of tester strips and proceeded to say multiple times how off and unreliable it would be. Needless to say my morning was wasted, ran through a 1/4 tank of gas, still am not any further and absolutely disappointed. New pool owner and just trying to gain some knowledge and get a little help.
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October 2021 by Scott Reinartz
Very helpful staff. A good product selection and several locations.
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June 2021 by Oliver P.
Great customer service with finding the right equipment for my job. Store was fast to act overall a great experience.
