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June 2023 by Shelby Culbertson
Just left the store and the two staff members were beyond amazing! My 3yr old was not feeling the most cooperative and they helped entertain him so I could get my shopping done, while answering my questions! Amazing customer service
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June 2023 by Shelby Gillum
Just left the store and the two staff members were beyond amazing! My 3yr old was not feeling the most cooperative and they helped entertain him so I could get my shopping done, while answering my questions! Amazing customer service
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May 2023 by Kaylee Nielsen
Today Maddie and Christina helped me out and were super helpful and friendly but every employee is always super helpful!
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February 2023 by Debbie Jackson
It should not be so hard to return shampoo and conditioner that makes my hair greasy for either an exchange or refund. The front lady told me she couldn’t give me a full refund and didn’t know how to do an even exchange. She also told me she couldn’t call corporate because they were not open on a Saturday. I’m on the phone with them right now so they are open and she lied. But it’s a bit ridiculous I have to go to the trouble of doing her job to resolve a return issue. I won’t be going to Sally’s anymore after this experience. I will buy my products online. The cashiers need to know the difference between even exchanges and returns. They also need to be able to resolve return issues by calling corporate instead of making up lame excuses that they aren’t open over a weekend. They lost my business and I guess that’s why this location and others have only 2 stars including corporate. Won’t go back and their products ruin your hair. I’ve tried several.Even corporate could not resolve this issue because the original person who did the transaction didn’t know the difference btwn an even exchange and a return so she processed my products incorrectly. They still can not give me a refund and I will escalate this to the top. This company and all Sally’s stores have 1-2 stars what does that tell you? They will go bankrupt soon bc no one will put up with this sort of customer service. Oh and I spent an hour on the phone with corporate.
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February 2023 by Aairyanna Simmons
I use to go here regularly because one of the associate’s, ally was the best. She always answered my questions and gave me amazing advice. I found out today she’s quitting because the new manager there is discriminating against her. I won’t be returning to this Sally’s. She was hands down the best employee there. I hope HR finds out about this.
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March 2022 by Ken W
Convenient location right in Cross RoadsThis location is actually between Starbucks and The UPS Store on 380 in Cross Roads, it is not near Preston Road near Prosper.The map pin should be getting updated, the store said they're working on getting it fixed and I've also submitted a correction to Maps.(Map pin has been updated and is now correct)
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January 2021 by mark munoz
Sometimes have the product my wife wants, sometimes they don’t. Also don’t like that they ask for your email every time.
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September 2020 by Linda Fitzgerald
Knowledgeable staff, good selection
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November 2019 by blah blahh
never open on time.
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July 2019 by Beisy Da Gamerz
Love this Sally's store! Super friendly and one of the employees is very knowledgeable and goes out of her way to help me in any way possible. (short girl with long, brown hair). Highly recommend.
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June 2019 by Alejandro Solis
Everyone is so friendly and helpful. Clean store!
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May 2019 by Vanda Jackson
I went into the store to purchase hair supplies. My experience was less than desirable.
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May 2019 by Kristina Brutto
Always had excellent service ..went today to return something i purchased last week and they wouldnt take it ..the new system wont take old reciepts. I have to go to a different location.
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January 2019 by Draco RueSeleneLeeloo
Went with my daughter to get some hair color and check out the sales. The woman who helped me was friendly and polite, which really made the entire thing super easy! After we left my daughter told me that the girls working there made her day. Highly recommended!
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June 2018 by RedSandRabbit
I love this place! The hair dye is cheaper then anywhere else I've been to, and the employees are exceedingly nice, supportive, and helpful! I would definitely recommend going here :)
