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July 2024 by Phillip Alexander
Best bank around
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May 2024 by Wana Vasquez
I went to open a savings account and they ignored me and I was waiting there.
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March 2024 by yasaman khodabakhsh
No one knows how to do their job in this branch. Went there 2 times with appointments to change my name.The first time I waited over an hour but she couldn’t do the job and her manager was at lunch so I had to wait longer . At the end I just did it through my app on my phone. One of the girl upfront asked me if I am Muslim/ Arab!!! I wish she would focused on her actual job instead of asking that unprofessional question!! She was supposed to send me my new Cards with my new name and never Processed the card!!! After I waited 2 weeks and didn’t receive my new card, I had to go back there again to realize that she never sent me the card. The clerk on the branch told me that they can’t do anything for the chase credit card name change, so I had to call the credit card and they told me the branch can help me to do the paperwork and fax it to the credit card company right away. I am dealing with this simple process for over a month and still don’t have my card with the correct name. So unprofessional.
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January 2024 by Mike
A little wait on Monday afternoon. Overall great guest service.
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December 2023 by Mike F
A little wait on Monday afternoon. Overall great guest service.
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December 2023 by Yoshi Akira
A little wait on Monday afternoon. Overall great guest service.
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September 2023 by Clint Luethy
Tried to get hold removed from Check in my account so I could pay bills. Lady refused and proceeded to threaten me with police if I didn't leave location.
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March 2023 by erick southerland
Chase said they couldn't verify the income tax check that I deposited and as a result they decided to freeze my account for 2 weeks. After the 2 week period they closed my account. This is the 3rd week that I have not been able to access my own money. The emptied my account and said they are sending me in the mail checks for the balance. So I am leaving Chase after about 20 years of being with them. My credit score took a hit due to payments not being made. This is insane
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January 2023 by Tony Rome
This Chase is really bad as I banked here its stinks. What I mean is ATTITUDES. From the Bank Mgr to the tellers. I will never come here to do my banking again. THE BANK Mgr NEEDS to find another JOB if she DOES KNOW HOW TO DEAL WITH PEOPLE. The tellers are horrible, also Customer Service and folks $$$$$$ is the name of the game
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January 2023 by Mary H.
My elderly mother took out money and was shorted 200$. They have cameras but can't look at them? She is new to the drive thru. So she didn't realize she could hit a call button to talk to the teller. She immediately drove to the front and walked in. They told her to check her purse and then counted the drawer. Who knows what happened but she left without the 200$. The sadest part is that was her money for the church. The manager Amber would not help her. When I called she didn't seem to care that my mom had an account there for 20 plus years. She took it out the next day. When I called amber she seemed to be annoyed when I asked her if this really happened! My retired registered nurse mother had never made any kind of accusation until that day. What has happened to customer service? I'm so upset and frustrated because they would not help her over 200$. I have had a chase account and will be moving my money!
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October 2022 by Floyd Jiminez Jr
I clearly can see that this branch has a difficult time answering the phone. Not sure if it is laziness or pure ignorance. Thanks for the great customer service.
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July 2022 by Fredi Macedo
Are there any out side ATM machine
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July 2022 by David Carpenter
Very courteous and fast service!
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July 2022 by Ahmed Hassen
The best Bank in Texas
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July 2022 by Marlene Shippy
Kept the teller laughing the whole visit. She was very sweet & friendly.
