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February 2024 by Heather Mckiddy
I had to use them to fix a flat. The following day it was flat again. Went to discount tire and had to purchase a new tire because my plug from the night before was not done correctly.How hard is it to plug a tire??
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February 2024 by Marcus Stanley
Friendly, courtesy and hospitality.
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February 2024 by CINDA SCOTT
Very thorough
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February 2024 by Denise Newman
I will always bring my vehicle back to fire stone. This location had wonderful customer service they answered all of my questions were very responsive and actually called when they said they would and kept me in the loop from beginning to end. The service was very quick dropped off in the morning picked up in the evening with same day repair service. Satisfied with the cost as well I will tell all my friends and family about this location.
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February 2024 by DEFawareness
Brought in a brand new vehicle that had a nail in the tire. The person that serviced the tire chipped the rim and then covered it up with wheel grease so I wouldn’t notice until I got home and cleaned it off. Scummy people work here.
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February 2024 by Natalie Rich-Robertson
I hate the first stone by where we live in Tyler tx they have messed up my truck more than once So when I come to area every couple of months I bring my truck to the Crowley location which is 3 hours from my house but they have fixed tyler tx location mess up and this past time got My alignment done oil changed and my tired rotation done all in an hour
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February 2024 by Darwin D Pitts II
I love the company because of its record keeping and the multitude of locations across the country. This location was able to work me in right before the holidays which was amazing however they didn't inspect before they went to work. I'd still return but my word choice will change and it would be at opening.
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February 2024 by Allan Awtrey
I had to make 2 trips to Firestone since they did not order the tires for my first scheduled appointment. So it appears that making an appointment on the Firestone website is a total waste of time. I applied for a Firestone card because I was told I could get an additional 5% discount with the $50 promotional.The new set of tires had a manufacture date code that said they were already a year old. I specifically requested new tires that were no more than 3 months old. The new tires did not even look like they were new tires because they were dull colored black and misshapened. It took 20 minutes per tire to install because they were not set up for changing 15 inch tires. The alignment was done so fast (15minutes) they could not have had time to really do an alignment. No printout with the alignment because Hunter machine was broken awaiting repair. In the waiting area the seat bottoms are all torn. Coffee service dirty/nasty and no coffee cups. Mens restroom smelled like an outhouse.
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January 2024 by Damon Chris
I purchased a tire ~4 months ago and recently faced an issue with my front driver-side tire. I walked in expecting a simple tire repair but was soon informed of irreparable problems with the tire. My visit was not scheduled, and I understood the potential for time to resolve the issue. Due to prior commitments, I planned to return to address the issue. Still, the team was able to resolve the issue in record time, ensuring the issue was resolved and my overall safety was guaranteed. The service was exemplary and shows the customer service that Firestone represents.
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December 2023 by friendly_drummer
I went around the 5:30 mark with my mom because we had a nail in our tire D: needless to say all it took was about a good 30 minutes and the 2 guys in the front did it quick! I never was able to get their names though D:
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December 2023 by Dev Grant
Dropped my car off at 9:30am for a conventional oil change and was told it would be ready in an hour and they would call me. I had to call at 10:30 asking for an update and, at first, he said my car was finished but after checking, they hadn't even pulled my car back yet. He told me it'd be another 30-40 minutes. I had a similar experience the last time I got my oil changed here and decided to give them one more shot. I won't be returning.
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November 2023 by Christina Lopez
Firestone did not disappoint! I had a 12:30pm appt. I dropped it off at 7am (was easier for me). They at it done by 10am! They kept in great contact all the way!
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October 2023 by Earl D.
I went there for a head light change and they told me I needed a new battery. I had it double checked along with the alternator. Both were fine , I even saw the meter used to check the battery and it showed I didn't need one. They are just trying to make extra money off me.
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September 2023 by D Capella
This Place is a waste of time. If you value your time stay away!! I went in for an alignment and to get my tires balanced only to find out 3 hrs later that they couldn't do the alignment. Then I asked if they at least balanced my tires and the sales guy told me they have to put on a different lift for that but they already had it parked back outside.. this place is a joke and waste of time STAY AWAY!!!!
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September 2023 by Dustin C.
This Place is a waste of time. If you value your time stay away!! I went in for an alignment and to get my tires balanced only to find out 3 hrs later that they couldn't do the alignment. Then I asked if they at least balanced my tires and the sales guy told me they have to put on a different lift for that but they already had it parked back outside.. this place is a joke and waste of time STAY AWAY!!!!