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September 2025 by Becky Scott
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On 9/28 around 9:20 a.m., I came to pick up my prescription and noticed the lead pharmacist (her photo is on the wall) was working the drive-through. I like to stand a few steps back so staff don’t feel rushed. While waiting, I struck up a quiet conversation with a sweet older veteran who told me he had served three terms in Vietnam. I shared that my father also served but rarely spoke about it because of the painful memories. The veteran explained how he likes to sit there while his wife shops, which I thought was really sweet.
In the middle of our hushed conversation, the lead pharmacy tech suddenly yelled across the room at us for being “too loud.” I was standing about five feet from the counter, and she was at least fifteen feet away near the glass window. When she finally came up, she made a face, waved me forward like I was inconveniencing her, and immediately asked for my birthday—no greeting at all. I even commented that I understood if she was overwhelmed or understaffed, but she snapped “nope” and carried on with a clipped, rude tone. After handing me my prescription, she made an unnecessary remark about me paying $15 for Halloween candy. I didn’t owe her an explanation, so I just replied “yep” and moved on. The other staff looked uncomfortable, clearly aware of her behavior.
When you step into a professional setting, whatever’s going on at home needs to stay there. Customers aren’t kids in the backseat to yell at—we’re there for service, and part of the job is communication, respect, and setting a good example for your team. The funniest part was when she suddenly flipped the switch, smiled, and started playing nice with the veteran. He didn’t seem fazed—while she was flipping out earlier, he even looked at me, laughed, and stuck his tongue out at her for being ugly before going right back to telling his war stories. Good for him—I want to grow up and be like that.
Before leaving, I thanked him for his service and for the glimpse into what my dad may have gone through. My father was a kind man whose experiences in Vietnam deeply shaped him and how he raised us. He taught me to treat everyone with respect—something this pharmacy tech seems unwilling to do.
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September 2025 by Kelli Thompson
I love the pharmacy team. They're always working hard and are helpful.
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March 2025 by Suzie Hendrix
The staff has always been friendly to me. Yeah there’s been some bumps on how long some of the prescriptions take, but that is everywhere, and the staff (especially Karen) has always gone above and beyond for me.
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June 2024 by Toshiba Chapman
Went to the dr 8:+!00 friday. Its 10am tuesday noone has got in contact with office about my prescription ( they same the does is off) if this the services you like enjoy. Now i see others reviews and i see its not just me and i agree with most reviews if not all.
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May 2024 by Frances Wamack
I've never been treated so rudely in any pharmacy until today when Diana answered the phone. She treated me as if I was annoying her and didn't try to help in any way. I was shocked at her terrible visions service. Do better Kroger!
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March 2024 by Custom Care
Wow. I don’t believe I’ve ever encountered such rude, nasty, and condescending people before. Clearly kroger went searching through the dregs of society looking for dementors masquerading as humans. It seems as if they found a handful of these beings and somehow herded them into a tiny corner of their store and penned them in there. They currently reside under a clever sign that reads “pharmacy”. Poor unsuspecting humans are drawn to this sign thinking they will be receiving much needed help and relief, but are only met with soul-sucking encounters.If you yourself would like to know first hand what it would be like to come face to face with a dementor, then head on up to the Kroger in crowley corner dungeon. They usually have about 3-4 dementors on display at all times…each one as nasty as the next.
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January 2024 by Linda Sinner
Great staff.
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December 2023 by Carolyn Cummings
My Doctor Called in My Prescription (2) Days Ago, I Received A Message That It Was In The Process, That Same Day, Yesterday I Called To See If It Was Ready, Since I Didn’t Receive My Usual Reminder When It’s Ready For Pickup, They Said It Would Be Ready After Their Lunch Break, I Went To Pick It Up Today And Asked Why I Didn’t Get A Reminder That It Was Ready ?And The Lady At The Drive Thru Window Checked System And Said She Had To Re-enrolled Me Back In The System, Why The Hell Was I Taken Out Of The Reminder Area Of The System ? I Have Be Dealing With This Pharmacy For Over (5) Years And This Happens.
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December 2023 by Ruby Gabbard
I rarely have issues. The staff are quite friendly and helpful. Thank you
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December 2023 by Ruby Prater
I rarely have issues. The staff are quite friendly and helpful. Thank you
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October 2023 by Trask Vashaud J.
The pickup service is pointless if it can't understand your phone number and then no one answers and they end the call
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September 2023 by Fran W.
Beyond expensive than they have to be, even in these times. I've changed stores, and will not be back, to get so ripped off.
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August 2023 by susan hurcomb
The staff at the pharmacy are great. Always helpful and friendly!
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April 2023 by Koe L.
Never has any lines open... self check out is the only way to check out... save yourself the time and go to down the street to HEB...
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March 2023 by Johanna Lloyd
Had medicine I needed to fill on a Sunday when 2 other major pharmacies didn’t even stock the medicine on their shelves. Very professional and highly recommend this pharmacy.
