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August 2025 by Rebecca Cessor
The message I sent them this morning explains it all.
Good morning, I came in yesterday at 11:30 for a pedicure and a fill on my nails. My usual people are out of town so, because of the good reviews I thought I’d give y’all a try. I was in there for 2 and a half hours and what I paid for ($95) worth of work hasn’t even lasted 24 hours. I am now going to have to wait until my regular people get back into town and pay again for them to fix this mistake. I am not usually one to complain and I was not going to about this either but, after waking up this morning with polish missing from my toes and peeling from my finger nails, I couldn’t not address the situation. If we could rectify this situation somehow, I would be greatly appreciative. If I could get even a partial refund to go towards getting my nails fixed, that would be great. I paid for the classic pedicure and didn’t get the hot towel. That is ok! I brought my own gel polishes which my usual people use and I actually purchased from them and I’ve never had a problem. Most of the pedicure and manicure I was in pain. Either from the pumice stone, which caused abrasions under my foot or the Dremel causing micro abrasions to my cuticles and the sides of my toes and fingers. When I walked in, my real nails were the length of the acrylic on top. The Dremel was then used to grind down underneath my nails taking away my real nail length and simultaneously caused a burning sensation on my fingertips. I was vocal about that but, she continued. I walked out with sore toes and fingers that all seemed to burn a bit and they had gel polish on my skin which is no easy feat to get off after being cured. All of my cuticles are attached to the acrylic that was not filed down and are now covered with gel polish to my skin. I did not point this out because of the pain I had already endured from the Dremel and I did not want to take the chance of being cut with it again. I was doing my best to stay silent about it because I didn’t want to be rude. As I said, I do not like to complain but, I paid for a service that was not rendered correctly or completely. I am going to send pictures here through y’all’s facebook and I will also be posting reviews with pictures. So, if we could rectify this situation, I would be grateful. Going back to get it fixed is not an option. I do not want to be put through that pain again and I believe if it could be fixed then it could have been done correctly in the first place. I called this morning and was told I could not get a refund but I could have them fixed. That is not the reconciliation I’m looking for. I look forward to hearing from you.
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June 2025 by Deshawn Johnson
Love the environment and Mrs. Nenie does a amazing job on my nails 💅🏿 ALWAYS. I HIGHLY Recommend this shop!!
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October 2024 by Beth H
Warning! If you are late for your appointment, they will not service you. Even for a quick polish change! It was 2.5 hours prior to closing, so there was plenty of time. Not only will they not service you, they will announce to the entire place that you're late, while the entire shop stares at you. Not the way to get return business! I couldn't get out of there fast enough!
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August 2024 by Jocelyn p
such wonderful people vv friendly! does really good nails , i went to get my toes done and from the second i walked in to the second i walked out i felt vv welcomed nn cared for there!! love themm
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August 2024 by darla reed
Best pedi around! Moved from Htown 4 years ago and missed my pedi, until now! Don't waste time trying anyone else, you will be happy!!
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August 2024 by Gail Stroud
Had the best experience at The Nail Shop!! I'm not sure how to spell her name but neenie was the lady who did my pedicure....very professional and oh such a relaxing experience! Had the Volcano spa pedicure and it was heavenly!! The chairs you sit in has several massage settings to choose from as well...being diabetic I am very cautious about who I let do my pedicures...and I was not disappointed!! The atmosphere was great and the other customers getting nails done there conversed with my spouse and I like they have known us forever..Fantastic experience all the way around!!! 5 stars!
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August 2024 by Belinda Dean
We love this shop & Tammy & her mom Nini! We always have so much fun when we come here & they do an amazing job on our nails! Thank you ladies 😁
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July 2024 by Mama Bee
The staff is extremely nice and friendly. They did an amazing job. I had the volcano pedicure and gel dips. Everything looked amazing. They spent so much time and attention on making everything perfect!! Love this place
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July 2024 by Nicole Slough
Every time I come, it is amazing. They definitely take care of me and make me feel 100% comfortable. Used to go in Victoria, but this place suits me so much better. They are amazing.
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July 2024 by Larry Nuckels
They are the best in Cuero. They take their time and did a great pedicure. Charges very reasonable.walk-ins are welcome!!
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July 2024 by Jennifer Belew
They did and amazing job on both my daughter and my pedicures. Fun relaxing people and atmosphere.
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July 2024 by sotha Thach
Had a pedicure here tammy was amazin, sweet and helping highly recommend coming here!
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July 2024 by Kylynn Guajardo
Amazing service! Very affordable for good quality nails.
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July 2024 by Tonya Ngo
Best pedicure ever, yall have to try the collagen pedicure
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May 2023 by Rosie Guitteriz
The lady didn't finish my eyebrows. She kept saying I had tattooed eye brows never had those in my life. I will never go back there again.
