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February 2024 by Virginia Kathleen Johnson
I am so pleased that I decided to give Caliber Auto Care a try. I noticed it on my trips to Dutch Bros coffee as it is right next door. I needed my brakes worked on so I checked the reviews for Caliber and was happy with what I read.First, the lobby is clean with very comfortable chairs as well as a bar area where you can charge your devices and work on a computer. All in all a good place to be if you have to wait while your vehicle is serviced.They have a shuttle to take you home and bring you back if you don’t want to wait. I didn’t get the drivers name but he was very friendly and helpful.The service advisors were very friendly and Samantha did an excellent job explaining how things would work along the way.After the brake check was completed Samantha called and also sent a link to view the work that needed to be completed as well as some recommendations. I was able to view photos of the affected areas to see the damage and accept or decline the work. They are very thorough and transparent. I dropped my car off in the morning and it was ready before 3:00pm. They provided a 2 year/24000 mile warranty and the price for the job done was also reasonable. I would definitely recommend.
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February 2024 by Cam Boyd
I came in the middle of the day Johnathan and Joe took excellent care of me and mechanics did a great job. Thank you guys
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February 2024 by David Batista
Great experience from start to finish. Timely completed repairs in a timely manner at a reasonable price.
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February 2024 by G T
I was treated so well. The team had great communication and got me back on the road!
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February 2024 by J Lane
I’m not sure where to start. If I could give 100 stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Staff was amazing. Understanding to my anxiety and worry about my vehicle. I cried and they were compassionate. They worked diligently to repair my car to travel shape in one day as I had a family emergency I needed to leave the state to attend. I am a woman who knows a lot about cars but I also know the importance of having a great repair location and Caliber will be my location to the end of time as it should be yours. Not to mention, the chairs in the waiting area were comfy with WiFi so I was able to work while I waited and I could get a Starbucks cup of coffee while I waited too!!!! What girl can ask for more! LOL! I recommend, highly recommend!!!!!!
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December 2023 by James
This is a pretty good automotive service and repair shop. For my old vehicle, they replace the front struts with mounts and did an alignment and oil change for the right price. For my newer vehicle, they replaced a front wheel, hub bearing, but my vehicle still seems to at least be somewhat noisier than average at speeds above 30 MPH.
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December 2023 by celia harper
Caliber Auto Care at Barker Cypress helped me with changing my battery and a stubborn battery cable. They were courteous, fast, and went above and beyond my expectations. The General Manager was kind enough to exchange a review for the services provided. Honesty, integrity, and excellent customer service!!! I will definitely return for my auto care needs.
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December 2023 by madelyneharris
Definitely recommend!!1st Visit: Needed my car for work. Went here about 2 hours before work. Brake lights wouldn't turn off. One of the guys knew exactly how to fix the issue. Only took around 5 minutes to fix and was free.2nd Visit: Went again this week for light bulb changes to the window brake light and license plate lights. The staff was so friendly. Everything went smooth from start to finish. No appointment was needed for it only took around 10 minutes. I was able to stop by before going into work.
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December 2023 by Subohi Aftab
The charges are standard, yet the service is amazing. Even if one has to pay $20-30 extra, you know you'll get proper reliable work done.From people to the waiting area comfort. It's 5 stars!
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November 2023 by DIANNE BLACKMON
Going to Caliber Auto Care for the first time, the experience was awesome!!! The greeting was warm and inviting, the service was excellent, I will be recommending all my friends and family to stop by if services is needed. My experience on yesterday and today has been fantastic. This company should be a model for all companies who rendering service to the public.Samantha Stack advisor was so great in assisting me. I will be back !!
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November 2023 by Jacqueline Dean
I absolutely loved my experience with Caliber Auto Care. I was helped today by Jonathan and he and everyone was very friendly. The shop is amazing, clean and a comfortable atmosphere. I was instructed upfront on every step of my repairs. They were fast and setting the appointment in advance made everything flow really smooth! I highly recommended this location to anyone!
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November 2023 by Ralph Sanders
At Caliber Auto Care on Barker Cypress Rd, I was pleased to witness the amazing heart and professionalism of Mr. Joe Hughes and his team! I had taken my car to a different auto company who claims to be ‘faith-based’ yet nothing about the experience was based in faith!From the moment I spoke about my situation and needs with Mr. Hughes, I knew that I would be taken care of as a customer, and not just another number! They treat you like family, and their work and professionalism is second to none!If you have an issue with your car…and you want it fixed right with the best customer service, I highly recommend going to see Mr. Joe Hughes at:Caliber Auto Care9425 Barker Cypress RdCypress, TX 77433
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November 2023 by Nick F.
Samantha and Joe were tremendous in helping me navigate Carmax warranty policies as well as getting me seen and taken care of same day. They made sure to keep me updated throughout the whole process. I definitely recommend them and will be using them in the future
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October 2023 by Jeff D.
This became my "go to" shop when I needed work done. My parents also have taken their vehicles here. Over time I have become disappointed with this shop. High turnover is bothersome. Also, I have realized they really only want to replace parts. There seems to be a lack of actual "repair" ability or root cause diagnosis. I'm not saying I won't use this shop anymore, but I'll limit it going forward. I can unbolt and bolt on my own parts. Also, they are bad about communication. Offers to call or text are hit and miss. Staff is very friendly, but that doesn't get my vehicles on the road. Summary: Disappointed.
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October 2023 by David Henley
Staff is amazing and the team can diagnose vehicles on the same day 99% of the time. Highly recommended this facility for all your auto care needs.