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November 2023 by Ray Augustus
I've had to go to them on multiple occasions now, and they have taken good care of my vehicle each time. They do good work. I've had to bring 3 different vehicles to them now (Don't judge me. We do a lot of driving) but you'd never know looking at them today. I'd recommend any who's been in a collision or needs body work to go to them.Services: Painting
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November 2023 by Kevin Johnson
When you were working on a luxury car, that person should not be able to take the car back three times because she didn’t properly repair the car. No walk around just pay and leave. I would never recommend this location for repairs.
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November 2023 by Elizabeth Nunez
Highly recommend Caliber Collision.They exceeded our expectations. From keeping us informed to receiving our car detailed cleaned after it was completed.I recommend working with Alex! He definitely knows how to go an extra mile with customers.
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November 2023 by Joli
They did an absolute amazing job on my car especially being that it was a 2023 and someone crashed in to me while parked. Ness and Nick and everyone that we came in contact with where amazing people and so informative during the process
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November 2023 by Hamza Paracha
I was worried about my car having frame damage, but Nick and the General Manager Veronica assured me that they will properly determine if there is any frame damage and let me know within 5 business days, and submit any updated information necessary to my insurance. If my insurance doesn’t total out the car, I am confident that caliber collision will be able to repair my car and get it back to how it was before I was rear ended. Both nick and Veronica seemed very knowledgeable and helpful, and I feel confident in choosing this location to repair my vehicle.
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November 2023 by Jim Wight
I have USAA insurance and have always been happy with the service they provide. Was hit by an uninsured driver with damage to the front and the rear of my vehicle. USAA referred me to Caliber Collision to get an estimate done, because they are an “approved “ vendor for USAA insurance. USAA allows an estimate to be done by an approved vendor and then I can make a choice of where to have the repairs done. During the inspection of my vehicle, the estimator did not open the trunk or the hood of the vehicle. The estimate seemed very low and was told that the estimate is not complete because they haven’t done the work yet. I was confused as to how an estimate could be done without seeing damage that was visible when opening the trunk and hood. When I asked how and why they would do such an incomplete inspection is was told that he (estimator) would not commit FRAUD for me. I was accused of wanting Caliber to commit fraud because I wanted a complete estimate. Now, unless I have Caliber do the work, I am locked in to the incomplete estimate that is far from the money needed to fix all damage. Caliber Collision will not do a complete estimate unless I choose them to do the repairs. Just disheartening, and I would argue that Caliber is intentionally low balling estimates to force customers to get repairs done with them. Not an honest way to do business.
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September 2023 by Edward Hinneh Bediako
Caliber Collisions Townlake in Houston, TX took great care of my vehicle for hail damage. My initial complaints were readily fixed beyond my expectations. Ness provided me with regular updates during the entire process.Mr. Chris Gates, the Houston Regional Manager, drove all the way from Houston to College Station to attend to my complaints and have the issue fixed within 30 minutes. I have never seen such a dedicated manager. If you have any issue with your repair work, be assured that Chris would be right there to put a smile on your face. Therefore, I highly recommend Caliber Collision for all your repairs. This is my third time having Caliber Collisions fix my vehicle. They’ve always been my number one choice and I hope they become yours too.Service: Body & Trim
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September 2023 by Gina Hauck
Caliber took good care of my vehicle while it was being repaired and kept me updated of the progress via text. Repair was done timely and looks amazingService: Body & Trim
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September 2023 by Ceribet DiBiasi
This place is a total waste of time!! I have no idea how they stay in business, a total scam, not sure how they even call themselves an auto repair shop!! I made an appointment with them to bring my RED APPLE CANDY COLOR MAZDA CX-9 to them to have repaired done, they agreed after seeing the pictures I had sent to them.I rushed after work since I work at Methodist Willobrook and had to leave a little early to meet them by 5 and meet the guy from Interprice as well which he did me the favor of waiting for me, I got to the place, I was greeted by a lazy lady at the front desk and she says, let me see your car, she looks at my vehicle and begins to say, I’m sorry, but we cannot fix your car here…I was like why?? She said we cannot mix that paint, you have to go to a Mazda dealer, I was like WHAT!!! Are you freaking kidding me!!! Then an older man came out that did not even even look like he knew what he was talking about…and proceeded to say. Yes, she is right, that paint is hard yo match,Isn’t that their job??? My mind was just blown away!!!I have since went somewhere else and got my vehicle painted and fixed and it looked fantastic and I did not have to go to a Mazda dealershipDon’t waste your time and effect with this place!!!
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September 2023 by David Burnaman
Ness was incredible to work with. Very responsive and kept me updated during the entire process. If I reached out, Ness always responded quickly and that's just something you don't receive often from employees. Ness has won me over. From here on out, my wife and I will be using Caliber Collision on all of our vehicles.
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August 2023 by Jose Villarreal
They are very professional and keep you informed about the progress of your vehicle. I was very pleased with their work and also their customer service.
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July 2023 by Marti Davalos
Ness did a great job, explained the process and kept me up to date on the progress of my car. The results were great, car looks good as new.Thank you Ness.Services: Painting
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June 2023 by EMMA COLEMAN
The entire staff at Caliber Collison Auto Care at 8700 Fry Rd. in Cypress were courteous and made the process of my auto repair very easy to understand. They kept me informed on everything they were doing. They are very thorough regarding what needed to be repaired without pressure.
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June 2023 by Asua M
Will definitely recommend to a friend. They did an excellent job. Not to mention, the customer care service was great too. Ness was so nice and helpful.Service: Body & Trim
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April 2023 by Zachary Johnson
Caliber Collision did an AMAZING job on my truck! It looks better than when I bought it! Mr. Onesimo Moreno is a brilliant mind and kept me informed the entire process, and Mrs. Veronica is always informing and very sweet everytime I call or walk through the door! I practically feel like family. Only sucks that I had to have wreck to meet such good people. I definitely recommend this location.Services: Steering & suspension repair
