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April 2024 by JLJ CONCIERGE SERVICES
April 12, 2024Michele (Store Manager)Calvin Klein StoreHouston Premium OutletStore #CK0085Cypress, TexasDear Michele (Store Manager),I hope this letter finds you well.I am writing to express my disappointment and frustration with the service I received at your store on April 12, 2024. On that day, I called regarding an additional order I wished to make for a denim shirt/jacket that I had purchased the previous day. My initial conversation with a customer representative proved unfruitful as he was unable to look up items using the SKU number. Upon requesting to speak with a manager, I was met with an unpleasant attitude and defensiveness from the manager, Yarinel.Despite my polite inquiry about the availability of the item for ordering, Yarinel became increasingly belligerent, accusing me of being rude and unhelpful. Even after attempting to clarify my request and provide necessary information, she abruptly hung up on me. Subsequent attempts to reach the store, totaling five calls, went unanswered and were directed to voicemail.Later in the day, upon contacting the store again, I was informed by a different staff member that Yarinel was the only manager available and no additional information was provided regarding contacting the store manager, Michele. I was further disappointed to learn that Yarinel had hung up on me despite being the only available manager.As a long-time patron of the Calvin Klein brand, I have always admired the values your company stands for, including the promotion of discovery, brave thinking, authenticity, and individuality. However, the treatment I received contradicted these values entirely.I believe it is crucial to address and rectify such behavior to uphold the integrity of your brand and ensure a positive shopping experience for all customers. Therefore, I formally request to file an official complaint against Yarinel for her rude, unprofessional conduct and inappropriate handling of my inquiry.I trust that you will take appropriate action to address this matter and prevent similar incidents from occurring in the future. I sincerely hope that my feedback will contribute to improving the customer service standards at your store.Thank you for your attention to this matter. I look forward to hearing from you soon regarding the resolution of this issue.
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January 2024 by Gmail User
I came in to purchase work clothes for the first and last time several years ago. When I think of poor customer service, I think of this place. While I was browsing, a woman (presumably the store manager) took it upon herself to follow me throughout the store. Her behavior was erratic and she seemed very suspicious of me and aggressive. I could not figure out what was going on or what I’d done to cause this reaction, so I stopped shopping and went to the register to purchase a blouse. I did not even like it that much but felt obliged.That was several years ago and the blouse still sits unworn in my closet with the tags on it. It’s a great color but it fits poorly due to the cut and cheap polyester material.Such a bizarre experience.This single experience has soured my perception of the brand, and I will forever be a lifelong non-customer of CK.
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December 2023 by Paul Hancock
Helpful staff and ok range of products
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November 2023 by Nicholas Gerling
Currently very busy and there is one man at the front register while at least 3 other employees….all of which are seeing how long and busy the line is are slowly walking the floor not helping with efficiency. No reason it should be taking more than 20 minutes to check out. Don’t come here if you want to get in and out.
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November 2023 by chella babu
Awesome place. Great collections. Polite and helpful staffs.
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November 2023 by Printice White
There are some particular shirts that I love that only Calvin Klein has, I was able to get a good sale price on them here
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September 2023 by Jeff Ilschner
Plenty of great selections and nice staff members.
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September 2023 by Juan Pablo Martz
The Best place to spent money !! XD
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July 2023 by Joe C
Great place to shop decent prices and well sorted.
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May 2023 by Tri Ho Van
There are discounts.Nike, Calvin Klein stores.Polite cheerful staff. ❤️?
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May 2023 by Bellin Tantania
I had no problem and spent time on exchanges my bra size.
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April 2023 by A M
Check out sleepwear section. Very nice
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April 2023 by Richmond Neequaye
Costumer service were great they gives you all the attention you need
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February 2023 by Matthew Kern
Never been to a store that goes out of their way to be extra rude.
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January 2023 by mikhail mashkovtcev
Not the best store for Calvin Klein for sure. Strange assortment and messy all the time
