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April 2024 by Hugo C.
This is going to be a longer post but I wanted to share my experience. Before I do, I understand that this isn't everyones experience, just mine. I went to Cy-Tex gaming for the first time really excited looking for Pokemon and yugioh cards after someone recommended the store to me. I walked in and bought four cards and continued to look around the store with my purchased cards. The employee expressed to me that service would be slow because he was the only one working today. While looking around, the employee went to the other half of the store while I continued to browse. From the back, another older employee came out and hovered around my general area near the front counter. After I finished looking, I moved over to the other half of the store with the cards I had purchased. I put them in my pocket and moved on to join the first employee. When I went to the other half of the store to browse for pokemon cards, the older second employee followed me. I didn't think much of it until he followed me around to every part of the store. I noticed that his eyes were glued on to me everywhere I went. It eventually became clear to me that I was being followed. I continued to browse the store and different aisles as he continued to follow me with his eyes and moved to where he could see me. Eventually, after I finished looking I returned to the front half of the store and waited to purchase a Yugioh EBT box. While I was waiting in line I heard the second older employee tell the first that I had put cards in my pocket. At this point, I got my digital receipt ready to show. Sure enough, when it was my turn to check out he told me that his boss saw me put cards into my pockets and needed to see them to verify that I had purchased my cards. I showed him the four cards I had purchased, and he shouted out to his boss that he could confirm that I purchased all four cards. To conclude, after 15-20 minutes of following me around both halves of the store and through some aisles, rather than ask me if I had purchased the cards he just assumed I was stealing them and had the first employee ask me to show the cards in my pockets to verify that I purchased them and had not stolen them. After verifying that I only had the cards that I bought when I first went up to the register the second older employee laughed it off and tried to awkwardly play it off. Like I said, I know this isn't everyone's experience, just mine. I went into the store so excited for all the cards, pokemon, and yugioh. I never thought that I would be treated to feel as if I was stealing or was a criminal. Despite all this, it is a great store filled with a variety of items and things. I do plan on returning and hope for a different experience.
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September 2023 by Regan Manly
Smelled like bad body odor in the store. The older gentleman at the counter was quite rude when we asked a question. Will not return.
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August 2023 by Wayne L
Been going here for years. Great prices and the owner Brian, is really nice. If you need Magic, Yugioh or Pokemon cards support this local business.
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July 2023 by Sprigan C
Hands down best sealed prices around! They have so much MTG, Pokémon, Yugioh, and many other CCGs. They also run regular tournaments. A must check out
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June 2023 by Thomas X
I took my son here for a Yu-Gi-Oh tournament. While I was there, doing nothing, there was a side room where appeared to be one of the employees maybe thethe owner. I asked him a few questions about various things, and I felt like he really genuinely wanted to teach me about the things, not like a gatekeeper. I was genuinely impressed on how friendly the environment was. It was the second time that we were ever here and everybody there just talk to my son like he was just one of their friends that hangs out regularly. I highly recommend, but if you were going for a tournament, it’s usually about 3 1/2 hours long. The place looks pretty trusting that you can drop a teenage a player off and come back.
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June 2023 by Alexander Gaw
Very friendly and helpful staff. Came in for Yugioh cards and came out with Yugioh cards
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June 2023 by Dennis C
Hands down best sealed prices around! They have so much MTG, Pokémon, Yugioh, and many other CCGs. They also run regular tournaments. A must check out
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April 2023 by Gordon Cooper
Guy behind the counter took it as a personal insult that I wanted to buy something. I was looking for a place to replace dragons lair, and this isn't it.
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March 2023 by Chris Conley
The prices are amazing for mtg players and they always have stock. I drive from hockley to this store and pass up going to a couple of other shops. They always have booster boxes on release day. Customer service is excellent as well.
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December 2022 by Jordan W.
heavy set guy behind the counter was very dismissive and rude as soon as we walked into the store to look for some Pokemon ETBs. Instead of allowing us to look around for the potential things we were going to buy he stated "i don't know how long you are going to take but i have a big sale about to go down in the next room" basically implying that we needed to hurry up our browsing and either buy something or get out. After leaving the room to allow him to take care of the said "big sale" (which was only $30) he continued to stay seated behind the other counter and not let us in the 'pokémon room' to continue our browsing. needless to say, they have lost us as customers, and i'll be giving my money to other hobby shops around town.
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December 2022 by Kevin Travers
It's a cool little spot. I enjoyed my time here. Trey was very nice and well organized for the tournament. The store is a little cluttered. I haven't been here in a couple years but it is better than it was before period it looks like they also got an expanded room, so there's more spacing for gaming.
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December 2022 by KennyN13
Worst experiences ever, I was getting laughed over by 2 grown adults, they never specified they wasnt take Japanese cards and I wasted a 30 min drive! And they dont give good prices or deal
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December 2022 by Ryan T.
Great prices on all cards, friendly environment. Great customer service and fair play in tournaments!
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November 2022 by Manuel V.
If I could leave them less than a star, I would. The guy that usually works the counter, Karl/Carl, is beyond rude. Absolutely unhelpful, dismissive, and treats customers as an inconvenience. Any time you want to see a binder or stack of singles, it's as if he has to move mountains to provide you any form of service. I've tried to give this shop my business many times over the last year. I rather spend a little more money at Atomic Hobby Shop or Dragon's Lair than be treated the way I'm treated in this shop. Huge potential to make this shop into something great -without Karl/Carl working the counter. The older gentleman, whose name I can't remember at the moment, I believe is the owner. This man knows how to treat people and provide customer service. It's unfortunate that he has Karl/Carl losing him so much business. IF you can get passed the guy working the front desk, they have some of the best prices on cards in town.
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October 2022 by Dee Berry
Great place to find many, if not all, card games, collectibles, and merchandise for many games, shows, and movies. You'll find plenty of local card game players here who can teach you all of the ins and outs of their favorite games. Affordable prices, friendly staff, and nice atmosphere make this place a great stop for any newcomers, hard-core players, and nerds willing to discover the experience of this shop!
