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February 2024 by Adam P.
I wouldn't even give this location a one star review I would give them -10 I took my car in Saturday for an oil change on my BMW X5 after an hour and a half when they were putting my drain bolt back in I see three men go underneath my vehicle Afterwards about another 30 minutes technician comes in with pliers, holding the threading to my drain. However, that is my fault, and that the previous place that did my oil change, which was Bmw strip my dream plug and I was able to drive 7000 miles with the drain plug now that it's stripped, I am leaking probably a quarter of a quart of oil every single day and the repair is on my dime I called corporate and because of the way they notated things in their system at fire stone they will not be held liable, just wait-and-see how liable you are once I have all my documentation and videos sent over to my attorney yes it's gonna be a small claims court but still they should not get away with this... ^*****YOU Have BEEN WARNED***!!!!!! Avoid all fire stone at all cost. It ends up costing more for regular maintenance than the dealership then on top of that they will maybe it's for the convenience convenience.. now I have to have my oil pan re-replaced all of my dime go to the dealership. It's much cheaper maybe less more convenient but at least you know the work is being done right I hope this location gets shut down The store manager is a complete idiot and does not deserve the role he's in he's been in the business since 1987 who cares go back to being an advisor you don't know what you're doing and thank you for shoving a three times the size drain plug into my car and screwing the oil pan completely up idiots.
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February 2024 by Tito R.
$350.00 plus tax to replace the fog light bulbs( bulbs only , not the assembly) on a 2016 Toyota corolla!! Fkng ridiculous, this place is a ripoff!!
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July 2023 by Fred M.
I made an appointment for an alignment @ 2 pm It's going on 2 hours and they still haven't even looked at my vehicle. Service sucks. I ask her what's the hold up and she say I don't know. Like what the heck....
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April 2023 by Nathan T.
I had troubles with my alternator, and I've also been having some lingering issues I've put aside for a while such as tires, alignment, brake fluid, a/c, ETC. so I finally decided to knock 'em all out at once and so I called this Firestone location, asked them a TONNN of questions, and not once did I receive an attitude or complaints, they took care of me in a very timely manner and were very cooperative with me. Honestly surprised how quick the job was done. I don't know about these other guys that left a bad review but my experience here was nothing short of stellar. Appreciate you guys for real!In essence they replaced my alternator, changed my brake fluid, replaced my tires, and changed out my a/c filters 10/10
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November 2022 by Natalia C.
Very Good costumer service!!! Thank you so much much for your help Denise Gonzalez!!!!
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June 2022 by TT D.
I went to your store at 20231 FM 529 Rd Cypress, Tx 77433 on 6/11/22 at 5:14 pm. I had just purchased gas and picked up something in one of my tires. FIRESTONE is in the same parking lot, so I immediately drove over there. I was told by both men there that the item in my tire was too big to pull out and plug the tire. I was given estimate to purchase a new tire, but my particular tires are not in stock. I told them to take off the bad tire and put my spare on because all of my tires need to be the same. I went to the Dealership the next week and they took off the tire and it was a weird rock in it and there was not even a HOLE in the tire. I was pissed because had they just taken the time or had the expertise at FIRESTONE to handle the tire, it would have saved me a lot of time. I had to drive to the DEALERSHIP to have them pull a ROCK out of my tire! I gave you 5 stars on the SURVEY before I went to the DEALERSHIP. I should have given you 1 star and that was for changing the tire. I will not be giving FIRESTONE anymore of my business. If you can't handle TIRE SERVICE, I would not trust you to do anything else! I paid you $16.26 for nothing. I am so glad my tires were not in stock because I would have gotten TRICKED into buying a new tire that I didn't need!
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April 2022 by Danny B.
The front desk lady was so rude upon my arrival. It was my first time going to a Firestone and never going back. I was told on the phone to go over that they were not busy but 5 minutes later when I arrived they told me I would need to drop off my car or go in at 7am the next day. If you are not happy at your job, just go somewhere else, no need to be rude to clients.
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December 2021 by Anh P.
I had tire issues both times within the span of a couple of months on a Sunday. I normally go to Discount Tire for anything tire related but they are not open on Sundays. Firestone was the only other establishment that I can find within a 5-mi radius of my house, and because I have tire issues and don't want to drive anywhere too far, I decided to take my car to Firestone. The first time, my tire was leaking air so bad that it went under 10 psi over night. Mind you, these are new tires I got from Discount Tire the day before. I took it to Firestone and the guy got my tire checked out and recommended a repair instead of a replacement. There was a charge of around $35 for that but given the fact that I need it for Monday for work, it wasn't bad and I haven't had an issue with it ever since. The second time was today. I took it in around 3 pm and the place closes at 4:30. The guy checked all of my tires even though I told him only the front had issues, which I'm glad that they did a thorough inspection. They ended up recommending replacing the tire with the issue and got it done before they closed at the end of the day. Super happy with the speedy service. One thing that is keeping me from giving it 5-star is the price. Definitely isn't as budget friendly as Discount Tire but is useful when in a crunch on a Sunday.
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July 2021 by Kathryn B.
On Thursday we called fire stone complete auto care and set an appointment to drop our truck off first thing Saturday morning. When we arrived on Saturday morning we were told our truck will be ready to be picked up by 7 PM which is when they close. All it needed was an alignment, tire rotation, and balance. 6:40 PM comes along and we were told our truck had not even been looked at and it would be ready by close the next day. We wasted an entire days worth of plans waiting for our truck to be completed all for the work to still have to be completed. I am extremely dissatisfied with their service.
