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March 2024 by Janice Pratt
I went to Discount Tires off Hwy 290 and Spring Cypress Rd. first to get air in my tire. I was told that my tire was separating. I tipped the guy and I told him that I needed to check around on prices. I call Firestone Tires they gave me a great price over the phone so I went in . They checked out all of my tires and told me to come out side while my car was on the rack and told me that Discount Tires lied to me, none of my tires were worn down and separating. I thanked them for their honesty and saving me money. I will be going to them from now on. It is sad how business lie to you to make more money but it is nothing new at all.
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February 2024 by Cynthia Ardoin
I went to Firestone on 02/12/2024, for an Oil Change only. I was patient in my wait. I was told to come and look at something to be shown on my car. My car was up in the garage and as I am looking I am being told the previous person who change my oil plug strip the plug and it will have to be replace and the oil pan too at cost of $800 than told me they could do the job for $749. I said NO I would take it back to the previous service and let them know of this. Well, I return to the previous service to find out the plug was not strip and my oil was change Thankfully. I do not understand why a professionals mechanic could not do the service and Firestone wanting to charge me that amount for service that was not needed because of a plug was to hard to unscrew. I felt outdone per such a minor matter of service to get over for whatever reason Firestone found necessary to get money. Don’t know what was the motive, Sham on Fires-ton.
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February 2024 by Shawn H.
Call the store to find out the wait time for an oil change was told only had one vehicle ahead of me to come on in. I arrived at the store 10 minutes later and was told it was gonna be a three hour wait.. typical for fire stone and this location
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February 2024 by Tami Polk
Did not set alignment prior to putting my 2015 Mini Cooper countryman S on there. The settings were for a Ford Truck !!! So my very expensive and technical Mini is now worse than before. Manager Stacey, wanted to argue with me on the phone about it not being done correctly. Even after I told her I'm a Mini Cooper mechanic !! Seat belt clip was taken out and put in the floor board. Which was not put back in its place. Therefore slid under seat. I had open heart surgery 7 months ago and can't wear seat belt !!!! She wanted to argue about not being responsible for my spouse having to take HER time to look for it !!! FELLOW MINI COOPER OWNERS BEWARE OF THIS LOCATION!!!! I WILL NOT BE RETURNING THERE EVER !!!!!!!!!!!!!!!I would have left NO STARS IF POSSIBLE!!!!
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February 2024 by Chuck Brannan
Honest, skilled and friendly.
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December 2023 by James
This seems to be a really great new alternative to just now on the motor that except CFNA credit card. I will have more details and positive things they’ve done later.
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December 2023 by Jennifer D.
My father has been going to this location for several years for oil changes and buying new tires for his 2013-X3 BMW. He asked me to take it in for an oil change and we had to make an appointment for another day. When I brought it in, I was treated very poorly the by the rude customer service guy and the manager, Brian, who started talking down to me "like come here!" After I had to wait 4 hours after making an appointment. They said they didn't have the filter in stock, well you knew about this appointment for 4 days, why didn't you order one earlier? My dad also had to replace 1 tire, but told him he had to replace 4 and now they were the wrong size. It broke the boot and axle and the car had to be towed off the highway and brought back. Don't take your car here, unless you want to pay for more repair somewhere else and be treated by shit if you're a woman.
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November 2023 by Kayla
Not happy with my service today. Staff was not friendly or inviting. No clarity with what I wanted upon arrival as far as what oil to put in. Both staff I talked to seemed irritated when I was asking questions regarding price etc. bathroom was disgusting trash overflowing out of the bin onto the floor no paper towels. Took 2 hours to get a tire rotation and oil change. I then leave and go to the store as I opted to do my own air filter and cab filter. I pop my hood to do the air filter and they didn't even secure the air filter box! Unbelievable!!! My tire light has been on since I went to them the last time to get all new tires and they would t even assist with that without charging an arm and a leg. I've used Firestone for years but I will def be looking for a different location than this one next time.
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November 2023 by Monique Ramos
This is a great place to get service. There were more issues with getting parts and ensuring that the parts and repair were as they should be. We even had a rental issued to me to ensure and not rush the repairs. Thank you team for double checking your work. Next time, please let me know that I could drop off the rental directly to you.l do rely on your advice and upkeep for our vehicles. We had a very busy week planned and I wanted a safe car. Thank you team- I’ll see you next time.
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November 2023 by Jarmarcus Owens
The only reason I gave them a 1 is because they don't have a 0. I had an appointment for 9 o'clock and my truck is still sitting outside in the parking lot what's the point of making an appointment I wish I would have read the reviews before I came here it's safe to say I will not be coming back here and I would tell whoever is thinking about coming here to do the same. It people in the lobby asking how much longer will it be before their car or truck is ready. This place has to be the worst and it was a week day and not a weekend
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November 2023 by Kyle Prastik
Second bad experience here. First time they put the wrong type of tire on my truck. I had to point this out to get it rectified.This second time, they could not get an air filter for my truck, failed to relocate my tps as well as adjusting the tire pressure correctly. Brought it back. Mechanic said he did not get authorization to do that. Salesman looked and they are making corrections now.Wow. Will NOT be coming back here.
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September 2023 by Brandi Harris
The only reason why I come here is because it's conveniently located by my job. EVERYTIME and I say that once again because of convenience, I can drop off my car while working is the only reason why I keep coming but they have lost my keys one time the worker took them home I had to wait after hours for him to bring my keys back they never give me a correct estimate I always have to call multiple times because I was told a certain time( no updates) I told them about my tire having a slow leak and they actually marked the tire for me to wake up to my tire being on flat. The customer service here sucks it doesn't exist. Every time I need my oil change before I can finish talking they tell me it's going to be over an hour wait or come back another day. I can keep on going but I've already made this review long. To top it off upper management hasn't even reached out to apologize. I will not be returning!
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September 2023 by -D SINGH-
Horrible customer service!!!. The guy named Richi was horrible. A lady checked in my vehicle and I asked her about my last oil change told her if I can use any alternate oil this time , Richi jumped to her while we were talking and asked her to do the changes which she did… After that they make stay their for 2 1/2 hours. When I questioned why its taking so long then the guy said “ You showed attitude to the lady when you checked in” . Then I asked , this the reason its taking that long?. And then he started walking over on me and yelling … I literally feel he is a racist , may be a Pakistani immigrant which doesn’t like my last name…. Please be aware from this guy he is literally useless and crazy…
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September 2023 by GET Global Executive Transportation
Stacey is amazing. She knows her stuff!! Richie should be fired for lousy customer service. I would have left a 1 star if Stacey didn't take over!! Please do something about Richie, and he really needs to be written up!
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August 2023 by Gaurang Dave
Technically satisfied. But looks some errors on communication system. Phone number provided on Google doesn't match the specific store, so taking appointment on number from Google is not honored by specific store. My recent experience at Firestone spring Cypress and 290 junction.
