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March 2024 by sansta c
Excellent work, excellent service and good customer service . They were Very professional and politeThanks !
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March 2024 by Jacob Spurk
Always do great work love the ppl they are always super nice
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January 2024 by Lucy B.
I would give first choice collision less than one star. Unfortunately, one star is the lowest rating allowed for survey purposes. First choice had my vehicle for over five weeks. Originally as estimated it should've only taken two weeks in order to complete the repairs at approximately 4000.00 plus 1000.00 of my deductable. I received my vehicle five weeks later after my insurance paid over $7000 and I paid my $1000 deductible. after receiving my vehicle, there were three items which I brought to their attention. I was given a return date for the items of concern to be corrected. I returned, and only two of the items were corrected. The third item was not even after I was told that it was. upon inspection, I realized it was not. I returned inside to make another appointment for the third item to be corrected and was confronted by an individual who worked there which I had never met before who was belligerent and made me feel that I was about the problem I had encountered with my vehicle while they had it in their possession. This person identified himself as being in charge of the bodywork repair department. after realizing that I was being provoked, I moved away from the individual made my return appointment and I'm awaiting the results of this new appointment, If first choice could not correct, the problem, they created generated by the repairs of my vehicle I will seek the advice of counsel. Don't bring your vehicle here for repairs you will be horribly disappointed.
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January 2024 by Kyle Sanchez
Richard did an absolutely awesome job informing me about my repairs on my Kia Sportage and the repairs do take a little bit but they were definitely worth it as my car looks brand new. Would highly recommend
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October 2023 by Jayda Harris
I definitely recommend this place. They are so helpful so sweet. Mike has been keeping me updated about my car. After getting hit on my driver door The front people are so sweet❤️
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August 2023 by Joshua M.
The manager or whoever sits in the corner was rude and unhelpful. I wasn't even talking to him but he decided to offer his opinions on the phone call i was having anyway. However, Richard was very kind and helpful. He went out of his way (he was not my rep) to make sure i was satisfied with the work. I guess just hope you get to avoid weird guy in the corner and if not for Richard this this place would be getting a way lower rating.
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August 2023 by traci rasmussen
Walked into my appointment to smiling faces. Was immediately helped and already had all my information that was provided by my insurance company. They had an Enterprise Car Rental Rep on standby to show me to my rental. Then Larry looked over my car damage and made notes on the car. Quick and easy. Couldn't have been more smooth. I'd be surprised if I was there longer than 10 minutes. Bar none, this was my best "first experience" with an auto body shop. Professional, no nonsense, no needless paperwork. I highly recommend this shop.
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July 2023 by Jaedyn Holden
I can’t recommend First Choice enough.To preface, my new Highlander was backed into, leaving some nice scratches that ran below the paint, along with some very minor dents and chips. I know little to nothing about cars, repairs, etc. and every other place I went saw this, and took advantage of it. After losing quite a bit of hope, I decided to give one more place a try (First Choice).This entire team is amazing, knowledgeable, and overall it is a different environment compared to most body shops. I was working with Larry, who made a special effort to explain everything to me as we went, he is incredibly genuine and really knows his stuff! I stopped in/called quite a few times just for questions regarding my car, and I was never treated like a bother, only met with kindness and answers.Hopefully I won’t need another repair, but if I do, I know exactly where to go! Thank y’all!!
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April 2023 by Dennis Barnes
The paint is peeling off the front of the car and they will not warrantee their work so beware are using this company they will not stand behind what they doService: Painting
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March 2023 by marie c.
My brand new challenger was keyed TERRIBLY in 3rd ward and First Choice Collision brought my baby back to life! Bryan was fantastic , communicating with me and answering all my questions and incredible working with my insurance company... I would recommend this body shop to anyone who appreciates good clean work! Thanks everyone @ First Choice Collision!!
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March 2023 by Christian Huynh
100 Stars for them if I could, Asma was the one who helped me and she did such a amazing job working with the insurance making sure my car was fixed with quality parts and quality work! She even listens to my request or my opinion on certain points of my repair, and worked with the insurance company to get it taken cared of communicated with me through phone calls and e-mail with every step and every update couldn’t have asked for anyone better to help take care of me and my car! As well as the amazing staff who also helped me with questions if she wasn’t there shoutout to Brian as well hopefully I won’t need them anytime soon but if I do I know where to go without a doubt
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March 2023 by Joshua Perez
Seamless experience from Allstate and 1st Choice, wish I would have used them sooner. Estimator David S. was a Godsend, kept me up to date, returned my calls, and made sure I was satisfied. He went above and beyond, and with a good atitude. This is my new go-to place!Service: Auto body & trim repair
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February 2023 by Tonie P
They were awesome and very professional. I highly recommend them! Very satisfied with their quality of work.Services: Body & Trim
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January 2023 by melissa mckirahan
Steve at the W Little York location is wonderful to work with and has gone above and beyond getting the parts needed and my vehicle back on the road! Thanks Steve!Service: Engine repair
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December 2022 by Nubia H.
DO NOT GO HERE IF YOU CARE ABOUT YOUR VEHICLE! I have dealt with many car repair shops and this is one of the worst locations and experiences I have ever had to go through with any of my cars!! It's not worth even taking a chance with this location! I dropped off my car in the first collision on telge august 31 2022. I dropped it off for some body damage. They held my car for over 2 months and fixed the body damages but now my car is making sounds when I brake and start it up! I had under body damaged that they did not fix correctly to the point where my car shakes while breaking and is a huge hazard on the road!! My car is only 2 years old and they have cause fear in me while driving my vehicle due to the sounds that they have brought about and they constant shaking of my vehicle while being on. While having my car in their custody for 2 months they also damaged another portion of the car while it was in their possession. I only needed body work which I have pictures and the statements of the inspection and the work that needed to be done but when I received my car, I saw that my radio system was damaged. I dropped off the car with the radio working at 100% effectively and perfectly, so it should not have been touched in any shape or form but why am I receiving my car back with a broken radio when that is not how I left it. The location has given me the run around with my vehicle since the first day of dropping off. They have lied to me about the progress of my car, shipments of parts, the timing that it will take for the job to be done and more. They also told me I could not see my car when I paid first which was also a lie and very malicious. I have been trying to work with the new manager of the location named "Cody" but he as well is giving me the runaround, not answering my calls and not returning my calls. The mechanics have been very rude as well when I would ask for updates or any information that deals with my vehicle. I just want my car back in my possession with everything working and functioning the way I dropped it off. On top of the situation, they claim they are Better Business Bureau Accredited on all their documents but when you go look for them in BBB they are NOT ACCREDITED BY BETTER BUSINESS BUREAU! This company is false advertising their accreditation!
