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October 2023 by Anita Singh
Big selection but pricey to be an outlet store.
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September 2023 by Josh O'Bryan
Decent selection, friendly staff. Prices are high compared to what you can find online though.
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December 2022 by Veronica Rivas
SCAM BUYER BEWARE!! The bottles on display appears authentic but the box item is completely different. I returned the next day for a refund that is when they shared their policy of no refunds only exchanges. If unopened. How are u supposed to verify the product without opening it? The store staff then advised that they have no control over what's in the packages and I would have to speak with a store owner who conveniently was not available.
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December 2022 by Chad B.
Scammers, they won't tell you there is no refunds. Went to exchange the products purchased same day was fleeced into some garbage knockoff on buy 1 get 1 50% off but returning the second item only valued at BoGo price. No signage stating no refunds will try to argue you down. Avoid Avoid Avoid bad business and you will feel horrible after shopping here and researching your purchase. Just go to macys, Sephora anywhere reputable insteadI will be filing with Texas Attorney General about unfair and bad business practices
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December 2022 by Kimberly
You can't be the deals and sales the Fragrance Outlet has on colonge and perfume. They had all the brands I was looking for and Alicia introduced me to some new fragrances I'd never heard of.
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October 2022 by Ariane Hernandez Garcia
I always look for perfume in this place, they always take their time and help you find what you are looking for. They are very friendly.
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October 2022 by Kimberly Wallace
You can't be the deals and sales the Fragrance Outlet has on colonge and perfume. They had all the brands I was looking for and Alicia introduced me to some new fragrances I'd never heard of.
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November 2021 by Віктор Довжар
You can’t return unopened and unused goods??? Is that legal??(tried to return after 9 days)
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September 2021 by Yanni Boo
Went last year and had a wonderful experience. Was given a great perfume which is not discontinued unfortunately. I went back this weekend to find the last I spoke with last the previous time, thankfully she was there. I told her I was looking for some bday perfume and told her I wanted something green and sexy. Long story short I was promised 50% off of my perfume and once I left the store I realized I paid more for this perfume than it’s probably worth. I paid almost 50 bucks for a perfume that smells like it came from rainbows! While the customer service was amazing….I went to Bath and Body Works to get my free body care item and found a perfume that smelled WAAAAAAYYYY better and was FREE for my bday! SMH ??♀️ I feel soo d**** Guess I’ll give it as a Christmas present to someone! ???
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June 2021 by Mariam S Zaki
Fake perfumed. Worst place ever, my son wanted to buy perfume for me, he does not know the difference between high copy and original perfumes. The seller in the store sold him J’adore high copy with $100 and convinced him it is the original and when we read on the receipt we found they do not return merchandise, they exchange or give store credit because they know it is fake, never waste your money at this place.
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April 2021 by Courtney K
Would’ve been a great experience if the associate wasn’t spraying the perfumes on strips and throwing them down on the counter like that for me to pick up. I felt that was very rude and unsanitary. I didn’t see her do the other ladies like that when they came in. I ended up purchasing at the next perfume store.
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April 2021 by sunflower_xd1 Rose
Alicia is great! Awesome customer service
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March 2021 by Ricardo Gutiérrez
Very friendly staff. Always helped us out to smell the fragrances and with any questions we had. Had a good BOGO.
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February 2021 by Brandy Egege
I received one of their products as a Christmas gift, Gucci Guilty Eau de Toilette. The manufactures price was approximately $98. Purchased it on sale for $$49.49. Total spent at the store was $233.24.Customer Service:Called on 2/13/2021 and spoke with assistant manager Samantha. I explained to Samantha that the fragrance I received as a Christmas gift does not last no longer than 30 minutes. I also shared before we went into conversation that I believed she might tell me she will not be able to help me as I had read their policy. I explained the situation to her. She shared unfortunately Gucci scents did not last long and that sales reps at her store normally try to warn their customers of the lack of elasticity of the fragrance. She recommended I purchase a lotion that would help with the spray fragrance and shared beyond that she was sorry that she could not help. Samantha was friendly.Products:Many products in store to choose from.My view:I don’t want to muddy my view with the engagements of the sales reps at this store with the products sold at the store. I do think the staff are friendly; However, do not expect them to educate you on what your buying. It is a business-the goal is to make a profit. What one has to decide is how to make that profit: 1) By building loyal customers who would return based off good products and good customer service. 2) Customers buying a product under the wrong understanding of what they are buying. As a result, an unhappy customer that have spent their hard earned COVID money on useless products that look pretty but does not serve its intended purpose-to smell nice. (One sale customer who may not return)CONCLUSION:I don’t recommend the products from this store.
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January 2021 by Oliver Cana
This place sells FAKE FRAGRANCE! And doesn’t give you back your money knowing that they are fake. And súper pricey
