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November 2023 by Dominique Dyck
I would give this location 1000 stars if I could! My kids literally call this place the fun bank! Frost across the board has high standards and great quality people, but this location sets the bar! Just got the invite for the Santa photos in December! It's truly the small things that make such a huge difference! So glad I made the move from Bank of America over a year ago! They will treat you like family even if you have $5 in your account!
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September 2023 by Juan Vargas
Contacted this Frost location to open a trust account (for a Solo 401k) and they asked me to provide a copy of the docs. Drove there the next day and they made copies. They called me after 4 days and mentioned they wanted to see if I was "worthy of a being a client first" and needed to build a relationship. I said ok, and asked if I could meet them at the branch. I met them the next day and the recommended I open a checking account first (which I did) and they would get back to me after 3-4 business days. After no response for a week, I called them and they told me there was still no decision. I decided to walk into the branch to speak with Matthew (who was helping me). Said he'd have a manager look into it again and he would call me. After no call, I called the next day and the manager told me they'd declined to open the trust account because they really wanted a long term relationship before opening an account for my solo 401k. A "no" after waiting 2 weeks is completely unacceptable and unprofessional. It's not like I was applying for a loan.They fail to understand that building "relationships" goes both ways, and they did not allow the relationship to be built in the first place.Do not recommend anyone work with Frost. There are plenty of other banks out there that truly do value their existing and potential clients.
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September 2023 by Juan V.
Contacted this Frost location to open a trust account (for a Solo 401k) and they asked me to provide a copy of the docs. Drove there the next day and they made copies. They called me after 4 days and mentioned they wanted to see if I was "worthy of a being a client first" and needed to build a relationship. I said ok, and asked if I could meet them at the branch. I met them the next day and the recommended I open a checking account first (which I did) and they would get back to me after 3-4 business days. After no response for a week, I called them and they told me there was still no decision. I decided to walk into the branch to speak with Matthew (who was helping me). Said he'd have a manager look into it again and he would call me. After no call, I called the next day and the manager told me they'd declined to open the trust account because they really wanted a long term relationship before opening an account for my solo 401k. A "no" after waiting 2 weeks is completely unacceptable and unprofessional. It's not like I was applying for a loan.They fail to understand that building "relationships" goes both ways, and they did not allow the relationship to be built in the first place.Do not recommend anyone work with Frost. There are plenty of other banks out there that truly do value their existing and potential clients.
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June 2023 by Sun S.
Matt was very friendly and professional. It took less time to open an account than with any other bank I have gone to. Fast, wonderful service and no need to book appointments.
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June 2023 by Nick Valentine
Everyone at this branch is super helpful and kind. Frost is probably the best bank for regular people. They have a great model
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June 2023 by Sarah B.
Frost is the best bank. The employees are ALWAYS super kind and helpful. This branch I frequent and I always know it'll be a good visit
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April 2023 by Alexandria
Talked to a business banker, gave all the information requested, and then got ghosted. They say they are big on relationship and that the local branch makes the final decision, but that's clearly a lie. Wasted three weeks with them.
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February 2023 by Brad D.
I love Frost bank. Their app is awesome, I love the debit card as key card access for atm use at night. I've never loved a back before. I've never in 7 years had a major issue. What more can I say , they've exceeded all of my previous banks by a billion miles.
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April 2022 by Gretchen Daubs
I always love the exceptional service at any Frost location, but Danielle is by far the most caring banking assistant I have ever met. (I don't know her official title, lol)
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December 2021 by Jennifer Allred
Excellent customer service! Employees are always friendly and helpful. Quick service! Love supporting a local Texas bank, not the global corporations.
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November 2021 by Gregory Wingo
So glad to finally have a branch in Cypress! Customer service and fraud protection through Frost are always top notch. Team was very friendly inside. Welcome to Cypress, better late than never!To the person who left a negative review based on locations in the app: the app tells you if a location is an ATM, financial center, or motor bank, which you know because you complained about ATMs. Offering locations of even ATMs is not a bad thing and every bank does this. You can always call customer service and tell them where you are and what you need and they’ll find the closest location for you. I’ve done it when I was in an unfamiliar part of town. Very petulant review to leave on a branch location.
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December 2020 by Justin Mazurkewicz
I love Frost bank! They've been awesome for years, and I am thrilled that they opened this location! You can access the full-service ATM 24/7!
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December 2020 by Ruth B Hardy
Trying to cash a check from Frost Bank is impossible! Locations on map are ATMs inside stores. They must be in trouble. I wouldn't open an account with them!
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December 2020 by Jacqueline Felix
Not open
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November 2020 by Katie Richardson
They are open now! I’m very happy about it because the closest Frost branch is way down 290 or down 99. The employees were very friendly and helpful. Said it was their first week open. My only issue is no motor bank but that’s okay. You currently have to make an appt to go in but I think you can also call once you are outside to answer questions about COVID.
