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August 2025 by Roger Cornet
Do not come here if you have a service dog, they will try to charge you 75$ for whatever extra. Which they are not authorized to charge it. Don’t call IHG, they don’t even know what a service dog is, joke.
Found another holiday inn 20 mins away from this that does not charge anything extra.
And the front desk people talks like they don’t want to work and hate their life, can’t judge them working in there.
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July 2025 by fahad ahmed
Great. Super clean.
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July 2025 by Olt
super rude lady we was trying to check in on Tuesday 8 July 23:25 at holiday in cypress TX she was so disrespectful and racist never coming back to this hotel again so disappointed
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June 2025 by Sandra Jackson
TERRIBLE.The first room was dirty .P—-H in the toilet and it would not flush The receptionist gave me another room after she inspected the bathroom. I was very uncomfortable in the new room as the cleansing was very poor. I call the manager Gilbert Mora and he accused me of dirting and breaking the toilet .I said I was very disappointed and would not stay again he said that’s perfectly fine and hung up on me.
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June 2025 by Lauren Bourque
We reserved a fully handicapped room for two nights. Unfortunately, when we arrived, we found that they had no handicapped rooms held. We had to stay in a regular room the first night then move to a handicap room the second night.
The second room's handheld shower head was not working, so my mom was unable to take a shower even though it was a roll-in shower.
Management and staff were both very understanding and worked to fix the problem in a professional manner. But not much could be done. They did offer compensation.
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June 2025 by Dre Dre
I stayed here for a quiet night and it was nice. The rooms are nice and clean. The service was great. They have breakfast in the morning. Tv is okay, wish they had Netflix or some streaming, but they do have lots of channels.
It's in a good location, near the mall. I bad no complaints. Check-in was quick and easy. There was parking. I was alone and didn't feel uneasy, not outside or in.
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May 2025 by Theze Here
My go to 😢, if needed while in Houston 💜
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April 2025 by Zeos Zeros
the worst stay ever!!
one staff her name aspen crockett was horrible!!
she attacked our privacy and opened our room door because she was suspecting smell of smoking !
rude ,shouting as if she came from street ..and the worset part that her smell is worse than cigarette smell.!
managment of the hotel should be careful how to choose their staff because its affecting the reputation of the hotel .
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April 2025 by Frederick Jackson
Front desk at night is trash!!! Very unprofessional and rude. Won’t answer the phone at night, just horrible. Keep going if you can!
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March 2025 by L Alvarado
Comfortable & clean rooms, great breakfast and the location is close to Grand Parkway.
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February 2025 by Rabbi Jon SaybeSwift
Its a nice and quiet hotel
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February 2025 by Tina Robichaux
The room was clean and service was excellent.
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January 2025 by Chris Knott
Recently stayed at this location for 3 nights for work. From the moment I walked in I was impressed with how clean the hotel was. My room was spotless. I spend quite a bit of time in hotels for work and I can honestly say that this one was probably the cleanest. All of the staff I encountered were friendly and very helpful. If I'm in the area again I will definitely stay here.
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January 2025 by Hala Almusawi
We stayed at the Holiday Inn from December 22 to January 4. Our room got cleaned twice only despite the reception confirming it was supposed to be a daily cleaning. The wash washer was broken for the entire two weeks. We had to take the garbage out ourselves and were directed to go down to reception to collect clean towels.
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December 2024 by Erik Baughn
Wonderful hotel ! And very nice staff. Thank you all for working so hard it is much appreciated!
