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March 2024 by SHARONDA DESSO
February 21,2024In the past, I've always frequently ordered my subs from Subway or Jason's Deli, and nowhere else. I've had Jersey Mike's samples over the years at parties and various events, but I've never had the experience of what they fully have to offer in a sub. Although I love a good sandwich/sub, I don't eat them as much as I used to in the past. However, I was really in the mood for a great tasting sub on this particular day and decided that this was a wonderful opportunity to see what Jersey Mike's is all about.When I walked into the building, I was not greeted by any of the workers that were behind the ordering counter. Although they saw me and heard the door chime when I walked in, they were all concentrating on the task in front of them. I stood there for about two minutes or so before someone finally acknowledged my presence and asked me if I wanted to order anything. I'm looking at him like, "duhhh yes I would like to order something. Do you think I'm just standing here for fun?" But I decided not to say that out loud and to keep it friendly, lol. Anyway, I already knew what I wanted to order because I had searched the menu online before making the trip. The guy that waited on me was friendly and cordial. However, he did not offer an apology for allowing me to wait without informing me that someone would be with me momentarily. Good customer service is to greet the customers upon entering any establishment and if you're busy with some other task at the moment, one just has to simply say, "I will be with you in a moment ma'am/sir." It's not calculus. It's really that simple to just say those few words to a paying customer so that they won't get the feeling that they're being ignored. I felt very uncomfortable and I nearly walked out without ordering. If I had been ignored a second longer, I would have walked away.Moving along, I ordered the Turkey and Provolone sub which is one of their cold subs. For my add-ons, I asked for banana peppers, hot chopped pepper relish, lettuce, onions, tomatoes, black pepper, and mayo all on white bread. Guys when I bit into the first bite, the flavors of the hot chopped pepper relish infused with the flavors of the onions and banana peppers exploded in my mouth like 4th of July fireworks. The chopped pepper relish appeared to be chopped red peppers, but done just so like pickled relish. I've never heard of it or tried it before, but it really set the sandwich off. It was absolutely delicious with a bit of a spicy kick. I kept thinking to myself, "now this is a sub!" I couldn't stop taking bites and I knew that I needed to take a moment to breathe and then continue but it was so delicious that I just couldn't help myself. I finished that sub in record time.In conclusion, Jersey Mike's is a legit sandwich shop that serves fresh and great tasting subs. I truly enjoyed my sandwich immensely! The bread was fresh and flavorful and the turkey was also fresh. I hate it when I order a sub and the meat has that un-fresh taste because it's old. It throws everything off and makes me sick to my stomach. Jason's Deli is known for serving old-tasting meat on their sandwiches, which is why I stopped ordering from them in the past. I really liked Jersey Mike's and I believe I will patronize them again in the future but at a different location. Hopefully, this location will work on their customer service skills because it matters significantly. I gave them three stars for their delicious sub. However, the dining area is tiny and was a bit cluttered and messy during my visit because a worker was using some of the area and had boxes and other stuff on the tables. I could hardly get inside the door upon entering and exiting because of this. I'm glad that I was getting my sandwich to go because the atmosphere was not inviting at all. I do not recommend this location because they need to make some serious adjustments when it comes to good customer service
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March 2024 by David Breeze
Lazy crew of workers. All of them were sitting on the counters. Arrived at 7:30 and all the chairs were stacked and tables pushed together. Im guessing thats means take out only. Ordered a regular #7 Mikes way and as he is making the sandwich looks up and tells me were out of onions till tomorrow. Must have been out of lettuce, they hardly put any on the sandwich. Terrible
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March 2024 by Diana Davenport
Great service, ordered on
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January 2024 by Diane Win
The subs are fresh & tasty! I had no clue they had a Jersey Mikes right by my house since it’s kinda hidden all the way on the side next to HEB. There was a sweet girl that stopped by my salon and handed me a free coupon to try out their subs & I would for sure come back next time to try out other stuff on their menu. The Philly cheese steak & Italian subs are yummy! My son liked the chicken philly.
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December 2023 by Mertha Wilson Wilson
Parking: The restaurant was clean the customer service was ok I loved the ? I got the Roast Beef sandwich it was ok
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November 2023 by Nola_Belle
My favorite thing about this location, they always have all tea options brewed and available ? This is one reason I will go here for a meal vs other restaurants in the area. I like to mix the watermelon and unsweetened tea.Next, the staff is really wonderful. They make sandwiches without tossing food and toppings everywhere. I appreciate opening the sandwich and not having all of the ingredients falling out.When I first started going, it was not as clean as it should have been but I've seen improvements on cleanliness. It would be nice if they could clean the blade between slicing different cuts of meat, this process could be improved.
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November 2023 by Sarah Sims
Placed an online order at 12 that was supposed to be ready by 12:20. When I arrived, I waited for 15 minutes because they said it would take a little since they were busy. When I asked again at 12:40, they said it would be another 15. They let all the people in the store go ahead and ignored my online order saying “dude do you see how busy it is right now”. Rude Af. No point in placing an order online because they don’t care
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September 2023 by james conrad
Would like to find more coupons, Very
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August 2023 by Cecile S.
I normally come to this location because it was the only one in the area til the barker cypress location opened but every time we go we disappointed with the service that we came back to this location and i must say that things are NOT the same! The service is ok but the sandwiches were bland even after adding to it! The bread was a little hard! And the topping are just not enough! Even subway has more options! I asked for the juice and didn't get enough and my husband got too much! We didn't get chips from them because those almost empty bags are just not enough and at the time we went the soda machine was out of order so we did not get drinks either! Not impressed with either location and probably wont go back for a while! 3 sandwiches a la carte for almost $40 I'm better off just making them at home.
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August 2023 by Bonnie Crawford
Jarrell is a perfectionist at making sandwiches! When I told Jarrell that my sandwich was perfect, he said he makes them as if he was making them for himself, and gave a big smile!Parking: Sometimes parking available directly in front, sometimes must park and walk a bit.
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August 2023 by Penny Love
Steer clear if you are looking for a clean restaurant. I went there today to get a cold sub, but after looking at the slicer and the fact that it hadn’t been wiped down for a very long time, I decided to go with a hot sub. However, even the grill was dirty. I get not being able to clean up when there is a rush, but there was 2 other people in the restaurant. They had plenty of time and people to make sure the restaurant and equipment that they make our food on, was wiped down. For the price we pay, for what is supposed to be fresh, high quality food, they can at least make sure the slicer is clean.
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July 2023 by Matt Trimble
Jersey Mike's provided an exceptional dining experience for my son and me after his basketball tournament. The restaurant was spotless, creating a welcoming atmosphere. The food was fantastic, with fresh and flavorful sandwiches made to order. The service was top-notch, with attentive and friendly staff who ensured our needs were met. Jersey Mike's exceeded our expectations, and we left satisfied and eager to return. Highly recommended for clean surroundings, great food, and excellent service!
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June 2023 by Kathi P.
We've come to this Jersey Mikes since it first opened and actually used to drive up to the Fairfield location. I believe they are both owned by the same people. We're from "Jersey" and the shore is a second home to us so we love a good Jersey Mikes. Tonight for the second time in the last few weeks, we went to get subs and decided to eat there. Food was good, but the place had trash by the tea machines, tables were dirty and so was the floors. Not acceptable, especially with four guys working and store was not busy. To many other JM's close by now!
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May 2023 by John Slaughter
I keep trying to go to different locations. Thinking maybe one time I'll get a bad sandwich. NOPE.FANTASTIC EVERY TIME! This location is no exception. Great Fn sandwich! #11 Stickball special
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April 2023 by Joy “Joyfully” B
Staff super friendlyTried hot Philly sandwich..super delicious!
