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January 2024 by Jay R.
Don't go there for a state inspection or other services. Was told my car had three major (expensive) problems that would need to be repaired before it would pass the inspection. Told them to stop and took car to another nearby inspection station. In ten minutes car had passed inspection and I didn't need anything repaired. Will never go to this Jiffy Lube again for any service, if this is the way they do business. While I was waiting I heard them quote another customer a huge amount to replace spark plugs, so I guess their game is to run up repair bills as much as possible and hope the customer will approve the repairs.
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November 2023 by Christopher R.
Best Jiffy Lube I've ever been to.The facility is new, clean, modern, and comfortable.The staff is personable, friendly, knowledgeable, and quick.This will definitely be my go to from now on in Cypress.Excellent.
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September 2023 by Stacy Bryant
Started out as a normal oil change, pulled up and was told it would be about a 20 minute wait, no problem. Sat in the car and waited until the car in front of me left and then gave keys and car to the assistant manager and walked inside and sat down. After about 30 more minutes had passed, I noticed no one was working on my car and someone who arrived after me had gotten service and left, so I walked around to the bay and asked about my car. I was then told that the assistant manager had left to find oil for my car. I said, "oh, ok, you don't have any oil for it"? I was told no, she had to leave to get some. I said, well, I am in a hurry, I need to go somewhere else then. That's when I was told that the oil has been drained from my engine and I am stuck there until the manager returns. So, I asked, when will she be back and why wasn't I asked if I was willing to wait for her to go and hunt down my oil? I was told she would be back in "about 10 minutes" and they had no idea why she didn't inform me about the situation. About another 30 minutes roll by and she finally returns and walks up to me and happily says, "they're going to put that oil in right now", as if nothing is wrong here. I proceed to tell her that her lack of communication is unacceptable and so is the fact that she took the oil out of my car without having any on hand to replace it. She finds the fact that I am angry funny and can be seen walking to the other side of the garage and laughing with someone on the phone about the situation. If you're the owner of any business and your assistant manager finds screwing over a customer and making them angry funny, then you need a new one. They did not charge me, I assume only because I said, "I'm not paying for this". I will never do business here again.
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September 2023 by Oscar Escobar
Needed my truck inspected. The staff was friendly and fast. The wait time was about 15 minutes. The waiting area was huge and comfortable. I'll be back
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September 2023 by Evangeline Dai
They open on Sundays, that’s how I found them. Very nice people, quick service, smiley faces and professional skills. Plus the girl works there saved my day.
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August 2023 by Daniel Gildersleeve
In and out in about 45 minutes for a $25 state inspection. Facility is new, clean and organized. Employees positive and personable. May come back for an oil change.
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August 2023 by Mike Weidner
Bad experience. Took my company car in for inspection and oil. Wheels leasing company uses Jiffy Lube. I was there 1 hour and 40 minutes. They were not busy. Their crew of 4 looked confused most of the time and seemed inexperienced (I think we have all been to enough oil changing places to make that call). They blamed it on taking a while to get the work approved with Wheels (the leasing co). They ended up also getting the approval to rotate the tires. Anyways, way too long for an oil change inspection and tire rotation, even if it took (let’s just say) 15 mins to get approval. When I got in my car and grabbed the steering wheel, it was oily/slimy, and both the tan pleather side panel and middle console had dark oil spots from their arms. Not a good experience. BTW…I have been to this location before and always had a normal experience.Services: Tires
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July 2023 by Brian Hayes
They did a good and quick job. Came in for a state inspection and they fixed me up in less than 15 minutes.
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July 2023 by Laura Heuston
It was the slowest oil change and air filter replacement I have EVER experienced. The staff was polite.Services: Air & cabin filter replacement
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June 2023 by Noe Garza
Store is pertty new, all the staff is friendly and kind. Took both my cars for an inspection. They were very efficient and professional. Didn't wait very long. Going back for oil changes now.
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June 2023 by Jeff Joyce
I wont be back. I drive a fleet vehicle. I'm sitting there and they're calling Fleet to do things without talking to me. I understand that they aren't required to talk to me. But they should show me some respect and ask if I have time. It made me late to my appointment.
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May 2023 by Lindsey Schimpf
Great service, friendly technician. Didn't try to over sell me. Was quicker than stated time and returned my seat to position for me to drive. Excellent.Service: Oil change
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May 2023 by Cassandra Foe
Very quick and friendly. I normally dont trust jiffy lube or drive thru oil changes, but they have been great to me. Also being able to go on sundays is a huge plus
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April 2023 by Kathy Fling
I drove up and was waited on immediately. I was told where to wait and my filters were presented to me to show how bad they were and I was not just told. I purchased a new A/C filter. My oil was changed, filters replaced, water filled for my wipers and all was done within 20 minutes at the most. Will definitely use them again!Services: Air & cabin filter replacement
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April 2023 by grace kirkley
I just turned 18 so this was my first car inspection alone so I definitely was nervous going in but the staff was all very welcoming and efficient!I was out of there quickly and everyone was super nice. Will be coming back!! :)
