-
November 2023 by Melanie Beauchamp
Loved this store! So pretty and upscale and yet relaxed. So many beautiful pieces for great prices! ?I went to some other stores in the Galleria area and felt like I was going to be frisked just for looking. Geez
-
November 2023 by Tracy Santos
The associate named Sage needs to be SEVERELY retrained. She had no idea what sales the store were offering, nor did she know how to accurately do simple math. She rang me in for a promotion on a purse that came with a card holder— well, she initially charged me for only a wallet (when the purse and cardholder were both on the table) then when told she rang me in for the purse NOT at the promotion- just all separately. When asked why there was a charge she gave me an attitude. I told her forget the whole thing I’m just going to leave- then she proposed to give me a refund since I had already had swiped my card on the wrong amount but it was two transactions and she only refunded ONE. So now I’ve essentially paid 3xs for an item that should have been free….also zero service at this outlet so couldn’t check my statement until I got back home which means now the store is closed. Seriously speaking, Sage, if YOU don’t know what you’re doing— call a manager; that’s why they are there. If you don’t wanna do that- don’t work in customer service. Sorry girl, this just isn’t for you. ESPECIALLY with the attitude. I would let it slide cause it’s only 28 bucks but, wow, the attitude was just horrible especially when you’re the one that messed up and didn’t even fix the problem before I left the store. Now I have to make another trip over there to try and get a refund AND you didn’t place refund receipts inside the bag lmao. So now how am I supposed to explain this to your manager? I hope you see this and ask for help next time.
-
September 2023 by Stacy Williams
Always great deals at this outlet location! Great service as well.
-
June 2023 by Inna Sanyang
Great finds. Check out the jewelry on sale while you are there!
-
February 2023 by Jasmine Tates
Amazing, attentive staff, greeted me when BIG smiles!! They also informed me of all promos they have right now.I’m much more inclined to purchase from Kate Spade based on customer service alone. The Tory Burch in that outlet mall had AWFUL customer service.
-
January 2023 by Irg Gri
Came in twice in two different occasions and same sales floor lady helped us. Very knowledgeable.
-
December 2022 by Tony Hickman
My Mom enjoyed shopping here. She will be back!!
-
November 2022 by Megan Shobe
Came in on a very busy Sunday afternoon and decided to come back the next day when it wasn’t so crowded to purchase a purse. One of the employees (Victoria, I believe) amazingly remembered us coming in the previous day, while I’m sure she saw hundreds of customers the same day, and welcomed us back. One of the best experiences we had in all the shops in the complex.
-
November 2022 by diana reyes
I love coming here to buy my purses , they have all sorts of colors and sizes, they always have great deals all year round .
-
November 2022 by Carol Kurian
My husband had bought me a white Kate Spade handbag for my birthday. I used it for 3 months and there was some kind of discoloration in it. I rarely take it with me. And yet this happened. We were told that we had a year long warranty to replace it. But when we went to the store that we bought it from, they were not willing to replace it or repair it for us. Now I even doubt whether they are selling the original product. I truly believe this was a duplicate. Will never buy from this store at Cypress Outlet mall Kate Spade store again.
-
October 2022 by Oveta Kidd Martinez
picked up my fur bag Loved it
-
October 2022 by Vivian Theiler
Customer service is excellent. Great sale right now.
-
August 2022 by Birger B
I drove 45 minutes each way to shop at this store, and it was «temporarily closed». I had checked on Google and the website first. Plenty of people inside the store but it was closed.
-
July 2022 by Brad W
very well recovered. We got over greeted but when that's the worst that happens, I can live with it. Looked like a boutique not an outlet.
-
June 2022 by Adnan Kapadia
Great prices and sales team!
