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March 2024 by Hieu Huynh
Kristen very knowledgeable and patience. She was very helpful. Definitely be back to see her.
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March 2024 by GMejia Pieszecki
Kristian was the best! Great service and helped us get what we were looking for. ?
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January 2024 by L Williams
Fahima and Tymur are great. My husband and I are always met with great customer service. My husband has bought me many pieces from Kay's including this location and they also do a great job with repairs under warranty.
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December 2023 by Thomas Johnson
Had a great experience today with Kristian. She help me create a custom pendant for my son and took her time making sure I was happy with the design. Great customer service. I will definitely be back to this location.
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December 2023 by Crystal Wilkinson
Kristian is AMAZING! She went out of her way to make sure my daughter in law got the experience of a lifetime and helped her overcome her fears of getting her ears pierced! Just above and beyond!
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October 2023 by Lindsey Torres
12:21pm Called to ask questions, reading verbatim on certificate of warranty for resizing inspections or more info in general stamped upon issue. While searching for info from a different location of purchase, simply trying to ask questions. I re spelled name written and able to provide any other info necessary to help her search. Asked to come in store to show so she can read exactly what I'm sharing, unable to just stop and go with toddler and waste time . I asked if she can not help to have someone else to assist. No demands. I am currently on hold for last 15 minutes. Not sure if there's an expectation to hang up. As I continue to care for toddler and clean house which I could not do waiting in store. Now. They just hung up. 12:52pmThanks will not provide my ring or trust at this location.
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August 2023 by thythy
I have a fabulous experience here at Kay Jewelers with MS Fahima. She is so well knowledgeable and with so many years of experience to back her up. She made me feel so welcome and at ease with my choices and decisions. I suggest anyone wanting to add some additional pieces, or to add to your memory stories, come to Kay and ask for Ms Fahima.
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August 2023 by Nicolas Albarran
Let me tell you all abt Fahima from the Kay Jewelers at The Houston Premium Outlets... Not only was her service amazing but so was her patience... She understood EXACTLY what I needed and didn't give up until she got me where I needed to be... She never lost her cool and that's what gave me the sense of comfort I was looking for. She ACTUALLY wanted to help me y'all I got exactly what I was looking for and am now a very happy customer... Everyone needs to go see Fahima!! Nicolas out!!
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August 2023 by Shelton Thomas
I had a good experience at Kays Outlet. The customer service was excellent. Kristian was a pleasure to work with and the jewelry is always exceptional.
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July 2023 by Alexander Nguyen-Huynh
Fahima made our visit an absolutely wonderful one. They were very patient with us and never made us feel like we weren’t worth her time. We originally came in to get 4 of our items inspected AND some of them resized. They were not all on the same account so she had to spend time helping us find all of their warranties. She helped us through the process patiently and I could not have asked for a better experience.We even walked out purchasing another ring.Both representatives there were very nice. I only remember the rep that worked with us. The other gentleman was very nice as well even though he was not the one necessarily taking care of us.Thank you guys for making our visit a fantastic one
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July 2023 by Raymond Cruz
Highly Recommend This Location , Fahima was a big help in assisting me! The item I wanted wasn’t in store at the time and she was able to order it and get it delivered for me! Called me when it was ready for pick up. Fast and great service. Thanks once again!
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June 2023 by Candice Collins Smith
Kristian was wonderful and patient with us as we well I tried to decide what ring what I wanted. She recommended the perfect ring for me! I love it!!!!
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June 2023 by Eldridge Charlot Jr.
Highly recommend shopping at this location, literally the best customer service experience you could ever have from the salesperson to the manager. Outstanding value of customers, you can tell the manager is awesome by the quality you receive. I wish i could give this store 10 stars because i would, they’re just that GREAT !!!!!!!!! Thanks for always making my purchase that much easier.
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June 2023 by E. Smiley
Kay Jewelers exceeded my expectations with their impeccable service. The staff, especially Dee Harris, was knowledgeable, friendly, and helped me find the perfect piece. A truly exceptional experience that left me delighted.
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June 2023 by CONSTANCE THOMAS
Danonja was simply the best!!! I told her the set I wanted for my upgrade and she had it ready with my name on it!!! Never experienced that before!! Thank you D you are truly patient and kind!!!!
