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November 2022 by Christine H.
Wanted to give a shout out to .... Khalil! Nice young man... helped me on the isle and to my car with the heavy stuff ... he tied and loaded my groceries, so they wouldn't slid out when I opened my truck door.... Was friendly and smiling the whole time! Love this customer service! Kroger Towne Lakes is always clean and well stocked... staff always smiling and willing to help... I like you can pick up household items too!
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August 2022 by Sheri Nanny
My prescriptions were filled in a very timely manner. The clerks went out of their way to help when there were difficulties in supply. And they were very patient with me whenever I had waited too long before calling in a request. These clerks worked very hard in a very stressful environment maintaining their cool. The workers here are very dependable and kind.
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June 2022 by Victoria Le
Alright pharmacy. Was a little confusing at first, but they transferred all my needs from CVS to Krogers.
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May 2022 by Kathryn G.
I always receive above and beyond customer service from Yesi and Trey at my local Starbucks in this Kroger. I just moved here a few months ago and I'm a daily Starbucks drinker and easily make friends with my local barristas. I have to say when ever Yesi is not there, you feel it! She brightens my mornings and my drink is always ready and made correctly. I have received poor and outright rude customer service from other barristas at this location and have reported it to Yesi. Since then, I feel the overall customer service has greatly improved! It's so wonderful to see a company that supports Hispanic women in management! Go Kroger and thank Yesi for everything you do, you rock
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April 2022 by Amy Chaos
I have been given the wrong medication, wrong amounts, told it was ready when it wasn’t, not called when it’s ‘out of stock’ on medication I take daily, refills denied (for RXs I’ve taken for YEARS from the same doctor), refused to fill medications, overcharged, hung up on, told I was given a controlled substance that was never given to me, I could go on, but you get the point. I would change pharmacies but the one I had before this was the CVS on hwy6 & west (I think) & I know it’s hard to imagine, but they were even worse.
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February 2022 by Amanda Crouch
Extremely incompetent employees at this pharmacy. Either they need turnover or you should consider a more ideal pharmacy.
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December 2021 by Kristopher Glende
Terrible service. I have been using this pharmacy for about 2 years now since it is the closest to my house and a good portion of my scripts are either very slow to be filled or when I try to pick up they say there is no record of me requesting a refill. The worst is on at least on two occasions Kroger claimed they requested authorization from my doctor to refill a script and it turned out they never sent anything to the doctor.
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December 2021 by Mag P.
Worst place to go for flowers! Ruined my wedding flowers! Added stuff to my order. My color was blue! Florist added pink!! Tried to contact someone.. managers and home office ignore me. Don't use this place for your wedding or anything else. The lady even wrote down the wrong date. Total unacceptable
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August 2021 by Tammy F.
This was an unpleasant experience. No Baggers very few Checkers they want you to do everything by yourself and make it very difficult. The people working there don't seem to be happy or care.
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November 2020 by J O.
I will never shop at any Kroger's again after the experience I had with this location! The click list employees don't care and don't even know what they are doing or what is going on! They literally brought out my groceries...walked around with them and left them in front of my car and start bringing out other orders. Finally after a 30 minute wait after he done spoke to me 15 mins in and told me they were waiting on a few more items... I asked him how much longer?! He said isn't your name so and so, I said yes. He said these are your groceries. Mind you it's the same one that have been just sitting outside for the past 15 mins. I told him to just cancel my order and he literally just walked away. Great customer service! Your people truly care about the customers...what a joke! HEB will have my business from here on out and I will be sure to tell my neighbors, basically my whole extended family since we all live in the neighborhood! Anyone that will listen!
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October 2020 by Jenny Campbell
My everyday store.
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June 2020 by Erick R.
Bakery department. I had a very nice and helpful young lady in the bakery department write a simple happy "b i r t h d a y" message on a pre made cake. Written on the cake was: "Happy Biday!" I felt bad for her so I didn't say anything. I took it as is only because the humor of it is perfect for the recipient of this cake. Either way I am not mad, however I am very disappointed.
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May 2020 by Patricia G.
I gave this store 1 Star because it is always clean and the checkers are so friendly. However, you would think that with the size of this store and the demographics of the surrounding area, this store would be better stocked. This isn't just because of the current health crisis. Yes, this is a difficult time period but I recently visited the Kroger Marketplace near Fairfield on Highway 290 and their shelves are fully stocked. The store in Towne Lake still has empty shelves, no toilet paper, no paper towels, no cleaning products, no hand soap, no hand sanitizer, the list goes on. Why?
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April 2020 by Lauran C.
Just visited this kroger, and I will not be returning. On my way out i counted SIX (6) employees with their mask either completely off, or not covering the mouth and nose. The employees also seemed to be goofing off, and playing around on shopping carts. During the COVID-19 pandemic this is NOT okay, and it is very clear that this location does not care about the safety of themselves, nor others. I do not reccomended anyone who is worried about catching this virus to shop here.
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April 2020 by Stephanie L.
Just went into this "Barker Cypress" location and used the self check out. The keypad that you use for paying wasn't registering my alternate ID, so I asked the lady Sharon who was working that area for assistance. She immediately came over with an attitude!! I let her know that I've been using the same alternate ID for years and I made 3 attempts before seeking assistance. She made a remark as if I was lieing and didn't know what I was doing. So I told her never mind and she walked away. Once I made my purchase, I told her she might need to go home and that I was reporting her behavior. (Verbatim) She said I am going home at 2 o'clock so what, and that she hope I call the news people too! That's when I took my phone out and took her picture, which you can see her posing nonchalantly, with the I don't give a hell about my job smirk. I'm offended of such conduct and she needs to be reprimanded!!